UPP - Senior Operations Director

UPP - Senior Operations Director

SENIOR OPERATIONS DIRECTOR

CANDIDATE BRIEFING PACK

JULY 2021

UNIVERSITY PARTNERSHIPS PROGRAMME

4

Introduction to University Partnerships Programme

6

Our Partnerships

8

The Student Experience

10

The role of Senior Operations Director

12

Job description and person specification

14

Benefits of working at UPP

20

Further Information and Application Process

4

UNIVERSITY PARTNERSHIPS PROGRAMME

Introduction

We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 36,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 leading UK universities. With approximately 1000 employees, since 1998 UPP has invested well over £3bn in the UK higher education sector and provided homes to over 400,000 students. Our unique, long-term partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We design, build, finance and operate (DBFO) new, on-campus residential and academic infrastructure, and complete estate transfers of existing accommodation, for concession periods ranging from 40 years to 125 years. By providing high-quality and affordable accommodation on campus we aim to deliver the very best student experience in partnership with universities.

University of London

Our Vision

To be the leading infrastructure and services partner to UK universities by delivering next-generation campuses. To deliver on this ambitious vision we have developed a strategy focused on preserving and growing the value of our business through partnership, innovation and delivery. 1. Preserve the value of our business through active asset/investment management, maintaining a compliant estate and enhanced proactive marketing 2. Grow the value of our business by expanding our offer and working with leading UK universities 3. Partner more actively with universities through strategic relationship management 4. Innovate to deliver next generation products and services, driven by a new Innovation and Enterprise hub 5. Deliver for our partners by empowering our teams to provide an exemplary service, building the capability of our people, technology and processes, and driving a performance culture through strong leadership

6

UNIVERSITY PARTNERSHIPS PROGRAMME

Student Experience

Great space and services with student experience built in.

Our partnerships enhance the support and connection we have with the students who make their home with us. We currently manage the needs of more than 35,000 students every term and this means we never stop learning and we share our experience with our partners. We also know that every university is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.

Listening, responding, adapting

Students can be demanding, and their needs constantly evolve. Independent qualitative and quantitative research helps us understand the evolving needs of students, and face to face focus groups and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our teams and their in- depth understanding of the unique environment and the people for whom we provide services enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.

Transforming the Campus Experience

At UPP we want to reinvent the way students live and learn at university by transforming the campus experience. Our new and clearly defined strategy for growth is based on our overarching mission to develop long- term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and, in turn, expected returns to investors. Our strategy seeks to protect and grow the value of our existing business, innovate our partnerships, and deliver the very best experiences to our student residents. Our strategy will: • Grow the number of partnerships we have with selected universities • Expand and innovate our next-generation product offer to universities • Enhance our experiential offer for our partners and their students • Empower our teams to deliver by building capability • Transform and optimise our Portfolio through strategic asset management • Drive a proactive and multi-channel approach to business origination • Develop an energetic performance culture with leadership at its heart • Embrace technology in our products and services and to improve our processes • Expand our complementary facilities management strategy

Our University Partners

Imperial College London

1,172 Rooms / FM Services

Lancaster University

4,347 Rooms / Eco-Residences / FM services 2,038 Rooms / Eco-Residences / FM Services

Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1,310 Rooms / FM Services

4,402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

Plymouth University University of Exeter University of Kent

1,764 Rooms / Academic / FM Services 3,555 Rooms / Academic / FM Services

1,840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2,223 Rooms / FM Services

4,971 Rooms / Accommodation Office / FM Services

University of York

1,043 Rooms / FM Services 1,711 Rooms / FM Services

University of London University of Hull Swansea University

1,750 Rooms

2,472 Rooms / FM Services

Our Business Units

UPP comprises three business units;

• Asset Management Responsible for the long-term asset management of the Portfolio

• Residential Services Delivering facilities management services to our residences

• Commercial Designing, funding and development of new assets, as well as delivering strategic programmes

Each business unit, and the wider Group, is supported by a range of corporate services

UNIVERSITY PARTNERSHIPS PROGRAMME

Reporting to the Managing Director – Residential Services, the Senior Operations Director will take full responsibility for the operational management of the London and South East region as well deputising for the Managing Director across UPP’s broader national portfolio of 36,000 bedspaces. This role will lead the overall management of RS delivered services to the University student residences and academic estate across the region. They will lead the regional site teams to deliver the highest standards of service to enhance the student experience, in support of the UPP corporate strategy. Other key accountabilities will be to lead on the identification and implementation of initiatives to continually drive performance improvement, operational efficiency and effectiveness across the RS business unit and the delivery of financial performance objectives for the region and wider national portfolio. We are seeking an individual with a proven experience at a senior and influential level with responsibility for leading customer-focused operational facilities services across a large-scale, multi-site property portfolio. You will have a demonstrable evidence of experience and track record in driving continuous improvement to deliver customer satisfaction, business growth and financial benefits across a large- scale, operational function. Experience of working across the full asset development, construction, operations life-cycle and on design, build, finance, operate models would be advantageous. The role calls for an individual who has exceptional leadership and communication skills, and that has a track record of leading and inspiring customer-focused in-house teams ranging from mid-senior level managers through to operational service delivery staff. The Role of Senior Operations Director

12

UNIVERSITY PARTNERSHIPS PROGRAMME

Job Description

Job Title

Senior Operations Director

Reports To

Managing Director

Location

London/South of England

Role & Responsibilities

Financial Management • Develop financial plans, annual budgets and oversee the financial performance of the site operations • Deliver the revenue, EBITDA and cash targets from the long-term financial plans and annual budgets • Identify revenue enhancing opportunities in order to maximise third party commercial income • Expand the range of FM services to both existing and new partners. • Responsible for translating the 3-year corporate strategy into deliverable improvements that support UPP’s strategic aims. • Deliver in-year targets and ensure achievement of associated KPIs. • Continuous improvement and business transformation • Identify, develop and implement cost efficiency plans across the region to ensure continuous transformation in ways of working and maximising efficiencies and effectiveness. • Identify service improvement programmes to deliver business and customer benefits • They will strive to build capability and strengthen leadership within the region • They will seek out ways to re-engineer business processes and leverage >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22

Made with FlippingBook - Online Brochure Maker