SiteOne Newslettter - Q1 2021

SiteOne Newslettter - Q1 2021

HARDSCAPES UPDATE - FIRSTQUARTER2021

“Outdoor spaces are no longer just a place to hang out during downtime. They have become a space of productivity as more people are working and learning remotely.” - Full Article on Page 8

Cover photo submitted

s p r i ng LET’S MAKE IT A GREAT

through $250 Photo Contest Winner on Page 1

Ready for Spring 2021!

Pinterest worthy trends to watch.

New Patio Packs are made to sell.

IN THIS ISSUE:

SAFETY IS A PRIORITY THIS SPRING AND ALWAYS

READY FOR SPRING 2021

HardscapeTeam,

AVOID ACCIDENTS IN THEWORKPLACE HAND PROTECTION SAFETY

While many of our teams are still covered in snow and dealing with harsh winter conditions, there is good news, Spring is coming! You know, warmer days, green grass and Hardscape Season. Springtime is our playoffs, the market plans are in place, your teams are aligned and ready to WIN! We will exceed our customers expectations and ROCK spring 2021!

Next to our eyes, our hands are probably the most important part of our body when it comes to doing our work. They’re involved in almost everything we do. Yet many of the things we do with our hands are done without any deliberate thought. Your hands have no fear. They’ll go anyplace they’re sent, and they only act as wisely as the person they belong to; so before you use your hands think of their safekeeping.

THINGS TO KNOW:

THIS SPRINGWEWILL: Be safe in all that we do

To ensure our success, everyone at all Stone & Hardscape branches need to be trained and confident in:

Work as a Market, not an individual Branch WOW our customers, thus increase market share

Know your In-Stock Products and be proactive in selling those items.

IMPORTANT: Know exactly how the In-Stock Return Policy works

Healthy hands are built to last a lifetime. Injuries can last a lifetime, too. Be aware of your hand placement and take precautions to guard them.

COMMON INJURIES AMONG ASSOCIATES Laceration & Puncture Injuries

This year we will exceed $500M in hardscape sales at better than ever margins. We will continue to attract & integrate market leading Stone & Hardscape companies into our SiteOne team. Strengthening the markets we serve as we work together to serve our customers better than ever. Contact Hardscape Support if you need any assistance or have questions: Hardscape [email protected]

Be ready for Add-On Sales everytime. Know your accessories:

CONTENT COMING

These injuries often occur from careless use of machinery, tools, or handling products bare handed. Hands and fingers can get caught, pinched, or crushed between stone, chains, wheels, rollers, or gears. Hands can puncture or get cut by spiked or jagged tools and edges that shear or chop. Be sure to wear protective gloves while handling products and tools. Steel banding and wire is also a common cause of lacerations for associates. If you are handling steel banding, always wear Kevlar type cut-resistant gloves to protect your hands. In addition to wearing the appropriate gloves, safety precautions should include using shields, guards, or safety locks; handling knives or tools with care; and keeping hands, jewelry, and clothing away from moving parts. Chemical Exposure Injuries These injuries result from contact with solvents, acids, cleaning solutions, flammable liquids and other substances that can cause burns or injure tissue. To protect against these injuries, read the product labels, use the right gloves, and wash hands frequently.

- Polysand - Adhesives - ProTrade Lighting

- Stickystone - Cleaners - Sealers - Gator Base - And more...

- Edging - Mortar

Take & Send leads to your Hardscape Leader for opportunities / projects out- side your comfort level.

CONGRATULATIONS Nuno de Simas! The winner of the $250 photo contest for last quarter is Nuno de Simas. He submitted multiple great photos (as shown here) that successfully and vibrantly showcased the type of work SiteOne can accomplish.

MORE SIMPLE RULES TO FOLLOWTO HELP PREVENT INJURY

Thank you to everyone who submitted photos! We are always accepting photos and you can submit your own: Email: [email protected]

Recognize hazards Select the correct gloves for the job based on the hazard; replace as needed Use the appropriate cutting tools, such as retractable safety knives and snips Avoid shortcuts If an accident happens, seek prompt treatment

SIGNAGE PORTAL - GET SET FOR SPRING

NEWACQUISITION - DIRT AND ROCK, LLC

WE’RE EXCITED TO ADD OUR FIRST STONE CENTER IN EASTERN ATLANTA

CLEAR DIRECTION LEADS TO IMPROVED SAFETY AND A BETTER CUSTOMER EXPERIENCE

We are excited to announce that Dirt and Rock, LLC has joined SiteOne®. Dirt and Rock is a leading provider of hardscapes, natural stone and landscape supplies with one location in the Lake Oconee, Georgia market just east of Atlanta. The addition of Dirt and Rock gives us our first dedicated stone center to serve the eastern Atlanta and Lake Oconee area, complimenting our prior acquisitions of Stone Forest and Alliance Stone with locations in the northern part of Atlanta.

One of the best ways to maintain a functional yard is by having clear, direct signage. Helping customers understand the traffic flow, safety signage and where materials are located is critical before Spring. Walk your yard as your customers do, replace any faded or old signs, add new ones that would improve the experience and safety for all. You can find a variety of signs for this purpose on the SiteOne Sign Portal. You can access the SiteOne Sign Portal from the SiteOne Intranet. If you have questions or need assistance, contact [email protected] .

SIGNAGE AVAILABLE FOR YOUR BRANCH TO ACQUIRE Yard Directional Signage In-Stock Signage

“I knew from my initial visit that Dirt and Rock was a great business. Even more importantly as I was able to spend time with Bryan and his leadership team, it became apparent that it was a great fit culturally. This gives us a great location in the Lake Oconee area, but more importantly Dirt and Rock adds a ton of talent that will help us continue to buildout our hardscapes business across the Southeast.”

Temporary Flag Signage

Display Rack Signage

Safety Signage

Clearance Signage

Jason Brewster - Regional VP

Parking Signage

Product Signage

Bryan Carroll began his entrepreneurial journey following his wife back to her hometown in Lake Oconee, GA, and driving a dump truck for his father-in-law’s trucking and soil operation. Bryan purchased the business and slowly began adding additional product lines. As the Reynolds Lake Oconee resort area began to grow, Bryan developed relationships with the major developers in the area and became their preferred source for hardscapes, natural stone and landscape supplies. Through this hard work and best-in-class customer service, Bryan and his associates have built Dirt and Rock into one of the premier distributors in the Southeast.

LEARNMORE

READY TO GET STARTED?

Simply log in, browse the signs you would like to add to your branch and click purchase. Everything else is taken care of on the back end and the signs will be delivered within a few business days.

SIGN INTOPORTAL

SITEONE EXCLUSIVE - BLUESTONE PATIO PACKS

PEA GRAVEL IS PERFECT FOR SPRING PROJECTS

SO MANY ADVANTAGES Inexpensive Versatile Easy to Install

Following the success of our Castle Collection Patio Packs, we are excited to add these new convient patio packs in Bluestone. The timeless, classic flagstone from the Northeast is utilized through North America. Our patio packs provide benefits to our customers and SiteOne. CONVENIENCE THROUGH PACKAGING

A GREAT, NON-BUDGET BREAKING, SOLUTION

Pea gravel is the often forgotten about material in the stone yard. Perhaps because it doesn’t have the same luster as a beautiful slate or paver, but it sure does have a lot of other great qualities. We know that we can expect to see many homeowners coming in for improvement projects this Spring. Many of them may be looking for beautification, erosion prevention, or garden ideas. Have questions about what we can offer? Contact Matt Henderson – Natural Stone Category Manager: [email protected] . To learn more about this product, click ‘Read More’ and see the full article including project ideas.

Prevents Weeds Prevents Erosion Improves Drainage Easy to Maintain

Convenient Packaging Easier Yard Management *No more pulling loose stones to create a pattern

SiteOne Branded Sales Materials Available

Contact Matt Henderson at [email protected] today to make sure you have this product in time for Spring! READY TO GET THIS GREAT PRODUCT AT YOUR BRANCH?

READMORE

“The Bluestone Patio packs have been a beautiful, high-quality natural stone option for my customers. It also makes quoting jobs and planning for materials much easier since it is packaged in exactly 108 square feet. Overall, I love it!” Lance Leader – Designs in Brick

LEAD POSITION INTRODUCTION

MARKETING POSITION

TREND ALERT - PREDICTIONS & SOCIAL MEDIA

MOBILE PRO RECENT UPDATES

As we all know, COVID-19 impacted the economy in ways we never would expect. Fortunately for SiteOne, many of these impacts were positive. Looking back at the trends of 2020, we know that homeowners took on more projects than in previous years simply due to the fact that they are now home more and see a need to complete projects or make changes to accommodate daily life. This is not a trend we see changing very much in Q1 and according to our supplier partner, Belgard, here are some trends we can expect to see:

CONSISTENT CHANGES MAKE MOBILEPRO EVEN BETTER

For technology to function well, it must be updated consistently. We’re excited to share that the MobilePRO app is now supported by the IT Department. This change will allow performance issues to be tracked better which will lead to more successful updates in the future. If you have issues or you are in need of MobilePRO equipment, you can make all requests through ServiceNow . Many updates have already taken place and you can see those in the chart below.

SPRINGTRENDPREDICTIONS2021:

^ ^ ^ ^ ^ ^ Large scale outdoor projects are the new norm in residential spaces. There’s a new shift from an entertainment focus to daily, outdoor living. Fully functional Microspaces are on the rise, especially in large cities with small spaces. Technology Integration is important. Neutral tones with pops of color will continue to be popular. Clean and simple lines in hardscape design will continue to be popular.

“The most recent enhancements to MobilePro have been terrific. We are able to walk with our customers and sell the entire job from the yard.

It is an excellent fit for all our IN-Stock items.” Chad Payton - Branch Manager, Addison, IL

RECENTLY RELEASED UPDATES:

To stay on top of trends, you need to be where your customers are. Looking at this chart by HomeAdvisor, two generations led the way in home improvement projects overall: GenZ and Millennials. Knowing this, it is important that you are educating yourself on trends in the same way they are. Here are some things you can do to understand your customers better: STAYALERTTHISSPRINGANDBEYOND

READMORE

Prevent order creation for closed accounts Immediately save and display newly created contacts on customer account Identify and differentiate JDF accounts

MOBILE SALES

New app created for printer configurations (Printer Config) Allows printing to label printers from WIFI and Cellular devices

LABEL PRINTING

Don’t be afraid to use social media.

Simply ‘Google’ the latest trends and educate yourself on what the consumers are taking in.

CYCLE COUNT

Bug fixes to correct Cycle Counts appearing blank on MobilePRO

Pinterest saw a 50% increase in male, Millennial users in 2020. Their #1 search was ‘Home Improvement Projects’. Get on Pinterest!

FULFILLMENT

Update to allow three decimal places in the quantity field

Think like the customer and ask questions like the customer. Be ready to provide the answer.

FEATURED PROJECT - SUBMITTED BY IKE HAUPU, REGION 10

We would LOVE to feature YOUR project next.

Featured Project Details Branch: #129, San Juan Capistrano Product: Mirage Quarziti Glacier 2.0 and MSI Caldera Tile Contractor: Southern California Pools and Spas SiteOne Revenue: $38,000

We want stories, photos, project details and more! Email: [email protected]

YourHardscape Field Support Team is here to helpyou.

QUESTIONS, COMMENTS, OR CONCERNS Our team is ready and excited to help you and your branch reach and exceed your goals. Please reach out to us at any point. [email protected]

2021.4145