SLAD & THAD - NEWSLETTER Q1 & Q2

SHOO FEE MA FEE 1ST & 2ND QUARTER

NEWSLETTER 2 0 2 0 I S SU E

H I GH L I GHT E D TOP I CS

Welcoming new colleagues. Message from General Manager and Director of Human Resources .

Initiatives to "Break the chain of COVID-19" Workout from home tips.

MARHABA

Dear Co l l eagues , We l come to our f i r s t & second quar ter news l et ter ed i t i on of thi s year . F i r s t l y , thank you for a l l your hard work and ded i cat i on . I am proud work ing wi th you and apprec i ate your ef for t s and commi tment in these cha l l eng ing t imes . I know that we are a l l wat ching the deve l opment of the pandemi c wi th fee l ings of concern and uncer ta inty . We a l l are in unknown ter r i tory , and i t i s impor tant that we s tand by each other and rema in ca lm. I s t rong l y be l i eve that uni ty and team sp i r i t far surpass the event s themse l ves , and tough t imes don ' t l as t , tough team' s do . Moreover , I t rus t that thi s s i tuat i on wi l l unfo l d pos i t i ve l y in the upcoming months and we are go ing to come out s t ronger than ever before . I wi sh you a l l ful f i l l ing days ahead and p l ease s tay pos i t i ve and cont inue de l i ght ing our gues t s . One Team, One Way .

Your s S incere l y , Ahmed I ssa Genera l Manager

Shangr i - La & Trader s Hote l Qaryat Al Ber i , Abu Dhab i

GOOD READS

WHAT'S BEEN HAPPENING TO

Welcoming (February-March) new joiners to SLAD & THAD family. NEW COLLEAGUES ORIENTATION

LEARNING & DEVELOPMENT?

GUEST CENTRICITY

On 26th February 2020 leaders learned the importance of creating the culture of guest centricity, learned various tools and date available in TrustYou.

SHANG CARE PROGRAMS

On 15th & 18th March 2020 our colleagues went through the essential Shang care programs and are ready to create the guest loyalty to drive our business.

WHAT'S BEEN HAPPENING TO

Wave Day has been organized on 19th January 2020 by SLAD Housekeeping Department with the theme "Chinese New Year" to recognize our hard working colleagues who ensure to exceed the expectations of our guests. Various games were conducted to make it more fun and interactive event. We also celebrated the birthday of our colleagues with the cake cutting & personalized greetings card. WAVE DAY

LEARNING & DEVELOPMENT?

LUXURY IMMERSION PROGRAM

On 3rd February 2020 colleagues learned the evolution of luxury and how luxury is perceived now among our guests. They have also learned to customized the luxury experience for our guest based on the guests segment.

MESSAGE FROM GM & DOHR

Our General Manager Mr. Ahmed Issa, addressing on the current situation.

Our Director of Human Resources Ms. Farida Al Raisi, addressing on the current situation.

MEIA 30 DAY COMPETITION

15TH APRIL - 15TH MAY 2020

Posting learning online challenges on WhatsApp group such as Ted Talk Tuesday, Wellness Challenge & Self-Focus Challenge. Encouraging colleagues to complete many online courses on Shangri-La Academy to collect points & win exciting prizes!

Presented some Myths & Facts of Covid-19 live on our hotel's Facebook Page using Mentimeter website for a short quiz to check our colleagues knowledge. MYTHS & FACTS

BREAK THE CHAIN

Weekly videos on the importance of Social Distancing method to break the chain of Covid-19. Though it looks simple and easy to follow, experts say that not following this is one of the main reasons we are not

able to break the chain of spread.

FITNESS MONDAY

Every week we post one- minute video of our Fitness Monday series with our fitness trainer Ilori from Shangri-La health club. Showing us how to workout from home without going to the gym!

SAFETY AT WORK

Shangri-La Front Office team & Traders Housekeeping team taking us through the safety work practice measures they are implementing in both hotels. Thanks to both teams for sharing what they do at work to break the chain of COVID-19.

COVID-19: SAFETY & PRECAUTIONARY MEASURES IN COLLEAGUES ACCOMMODATION Disinfection & Sterilization program was implemented to ensure the safety of our colleagues and was conducted by Abu Dhabi disinfection company with the assistance of Housing & EHSMS Team.

In order to prevent the spread of COVID-19 the management came up with the initiative to ensure colleagues safety. This includes meal packs distribution with the help of housing committee. Mask & gloves were also distributed and continues disinfection in common areas as well as putting social distancing marks in colleagues accommodation with the help of Housing Team. COVID-19: SAFETY & PRECAUTIONARY MEASURES IN COLLEAGUES ACCOMMODATION

SLAD & THAD ANNIVERSARY CELEBRATION

In celebration of 13th year anniversary of Shangri-La Hotel & 11th year anniversary of Traders Hotel. Human Resources Team came up for a FUN & HEALTHY activity that challenged our colleagues. "The Ultimate 10-Days 100,000 Steps Challenge" was launch on 1st August until 10th August 2020. We have total of 37 registered colleagues and total of 14 colleagues who successfully completed the challenge. After 10 Days we conducted a raffle draw for those colleagues who completed the 100,000 steps as additional reward for them.

SPECIAL OLYMPICS: STEPS UNIFIED CHALLENGE

“Your greatness is not what you have, it’s what you give” Shangri-La & Traders Hotel proudly participated to the amazing event by Special Olympics UAE! This is to celebrate a global movement that has been changing lives and attitude by working together as a unified group to reach a goal of 52 million steps over the course of 10 days. By reaching 52 million steps, Special Olympics will be giving 10 POD's (People of determination) clubs/centres training & sports equipment. This also includes 100 home training kits for special olympic UAE Atheletes.

EDITORIAL TEAM

Linda Narona Editor in Chief

Catherine Kao Editor

Aya Elzaher Contributors

Selva Thangavel Contributors

Vergelyn Cosep Contributors

Matty Cruda Contributors