SLAD & THAD Newsletter - Q2

MA FEE SHOO FEE 2ND QUARTER EDITION 2021 ISSUE

MESSAGE FROM OUR GENERAL MANAGER

Dear Co l l eagues ,

We l come to the 2nd Quar ter Ed i t i on of the Shoo Fee Ma Fee News l et ter 2021 i ssue .

F i r st and foremost , I wou l d l i ke to extend my hear t i est apprec i at i on for a l l your ach i evements and accomp l i shments .

Ref l ect i ng back on what we have accomp l i shed together dur i ng the second quar ter of th i s year , there i s so much to be proud of . Each and every one of you worked t i re l ess l y to prov i de the best qua l i ty of l i fe exper i ence for each and

every one of our guests . Change i s i nev i tab l e and constant change wi th the pressures of outs i de wor l d can br i ng more cha l l enges i n our da i l y operat i ons . Tack l i ng these cha l l enges wi th courage i s our nature and we wi tness th i s da i l y wi th a l l our co l l eagues . Wi th the ongo i ng pandemi c that has af fected many around the wor l d , our tact fu l p l ann i ng and execut i on to c reate that safety net for our guests and co l l eagues i s one success story we can a l l re l ate to . The week l y PCR tests , Mass Vacc i ne programs and the imp l ementat i on of proper Co l l eagues I so l at i on protoco l s have a i ded us to combat th i s pandemi c dur i ng these hard t imes . I am ever gratefu l for a l l your pat i ence , under stand i ng and ass i stance to fo l l ow and adapt the new norma l that we are a l l i n par t of now. Let us cont i nue to l earn and fo l l ow a l l these safety precaut i ons at a l l t imes and he l p break the cha i n . Wi th Shangr i - La Group turn i ng 50 year s o l d th i s year , we can a l l l ook back and remi n i scence the good and great memor i es we a l l shared as a fami l y . We can a l so hope and be l i eve that we wi l l never stop c reat i ng these memorab l e events for our guests and our dear co l l eagues and share our stor i es wi th everyone around us . Stay i ng t rue to our Shangr i - La be l i ef s and va l ues , l et us cont i nue to do our best as a lways , en j oy i ng and ce l ebrat i ng each mi l estone sma l l and b i g . Once aga i n , I am so gratefu l for our wonder fu l team for a l l the i r hard work and commi tment towards our hote l . Let us , together as one fami l y , cont i nue our good work and earn our successes wi th humb l e hear ts .

I wi sh you a l l the very best i n everyth i ng you do . Stay safe and hea l thy .

Ahmed I ssa Genera l Manager

SPOTLIGHT ON LEARNING & DEVELOPMENT

"LEADERS EAT LAST" FOLLOW UP SESSION

Followed by the first session conducted in March, our leadership team learned further about various leadership styles, how to apply them in different situations and how organization culture is influenced by leadership styles.

REFRESHEDSHANGRI-LACULTURE VIRTUALTOWNHALL

Keeping in mind of health and safety, virtual townhall was facilitated to introduce “Refreshed Shangri-La Culture” to our colleagues. Fun menti quiz was also conducted to ignite curiosity and make the virtual session interactive.

REFRESHED SHANGRI-LA CULTURE LEARNING SESSIONS

Refreshed Shangri-La Culture virtual learning session was conducted for hotel leadership team. Based on the pre-work and online learning done, virtual activities were conducted to have deeper understanding about the culture. REFRESHED SHANGRI-LA CULTURE LEADER’S NARRATIVE VIDEO

CERTIFIED IN RISK MANAGEMENT MODEL

Habib Rezk, our Director of Security, was awarded an ICO Certification for Security Risk Management model

Well done, Habib! We are proud of you!

JUNIOR LEADERSHIP PROGRAM

23 selected service leaders from various departments started the “Junior Leadership Program” learning journey to hone their leadership skills, to drive business results and develop people.

COLLEAGUE RECOGNITION

Our GDP star colleagues who did extra mile efforts and colleagues who supported various group guests by being part of bubble team were recognized with certificates and gifts. Thank you all for your care, dedication, untiring efforts and doing good for our guests and colleagues.

"TOGETHER WE ARE SHANGRI-LA" SHARING OUR STORIES VISIT THE WEBSITE HTTPS://WWW.SHANGRI-LA.COM/50/EN/OUR-STORY TO VIEW ALL THE STORIES. PASSWORD FOR THE WEBSITE: SHANGRILA50 COLLEAGUES SHALL USE THEIR PERSONAL EMAIL TO LOGIN AS WELL. EVERY COLLEAGUE SHALL SHARE THEIR SHANGRI-LA STORIES IN THIS WEBSITE. As we aspire to be the best-loved hospitality group, our colleagues have started to share their Shangri-La stories about how we embrace our Beliefs to set new benchmarks and pioneer new horizons for the future at Shangri-La and Traders hotel Abu Dhabi!

It is not the value of the gift that counts, but more so, the thought that counts. Together We’re Strong

We are the "BEST IN THE CITY" Together We’re always delivering high standards for our guests and be the best in what we do

Father's Day Surprise Together We’re CREATING MOMENTS OF JOY

Not All HEROES wear capes Together We’re Stronger!

"A true friend remembers your Birthday not your age" - Heartfelt Hospitality Together We’re Together We're united to be the best Gracious Host!

Moment of Joy Together We’re Creating Happy Memory

Farewell to Return Together We’re Giving Memorable Experience's

FIRST AID TRAINING

Colleagues from across the departments went through this essential training to learn life saving skills in the event of medical emergency.

EHS & SFS CHAMPION With the initiative of our Hygiene team, a new reward program recognizing colleagues who are committed and stringently following Hygiene, Health & Safety standards in their day-to-day operation was imposed - "EHS & SFS Champion." The aim of this program is to encourage the employees to consistently perform the job in a safe manner and influence other employees too.

Eduardo Delos Santos Santiago Service leader - Painter SLAD Engineering EHS CHAMPION OF THIS QUARTER

SFS CHAMPION OF THIS QUARTER Pujan Maharajan Service Associate - Steward SLAD Stewarding

NEW COLLEAGUES ORIENTATION Keeping in mind the COVID-19 situation for the prevention of virus spread and safety of our Shangri-La family new members, we implemented the Virtual Orientation. This feature gives our new team members the opportunity to learn online and be prepared to embark their journey with SLAD & THAD from the comfort of their accommodation.

“ We may have our differences, but nothing ’ s more important than family. ” – Coco-

WELCOME TO THE FAMILY

EXECUTIVE APPOINTMENT

We are pleased to share that Chef Nikolaos is our new Executive Chef at Shangri-La Abu Dhabi Qaryat Al Beri Complex, joined us on 11th May 2021. Chef Nikolaos is no stranger to Shangri-La family. His previous role was Executive Chef at Shangri-La Hotel in Dubai. Prior to joining Shangri-La Group, Chef Nikolaos held the position of Cluster Executive Sous Chef at Intercontinental Dubai, Festival City, and Executive Chef at Nola Social House. He is a culinary talent that will bring a lot of energy and enthusiasm to the Qaryat Al Beri complex.

"Anyone can cook" - Nikolaos Tsimidakis

HAPPY ' NINGS AT SLAD & THAD

CELEBRATING #EARTHDAY 2021

SLAD and THAD Qaryat Al Beri has a kilometer stretch of private beach leading to 200 year old monument of Al Maqtaa Fort. We have created a new plan of actionforourplanetbyarranging a beach clean up, three times a week for the whole month of April to participate the Earth Day Celebration.

Each department had a chance to show their creativity by using recycled materials to make a wonderful Easter Centerpiece. This time, HR Team visited each department to take photos of their centerpiece, compiled the photos which was judged by the ExComs virtually.

COLLEAGUES GRAND IFTAR

During the Holy month of Ramadan our SLAD and THAD fasting Colleagues had 2 days Grand Iftar for the first time in Traders Beach area. The colorful evening included varieties of Food and Live cooking stations which our colleagues enjoyed celebrating this special day.

On 12 June 2021, SLAD & THAD hosted a series of free activities in celebration of Global Wellness Day aligning with Shangri-La’s core value of hospitality from the heart, which includes the concern of the health and well-being of our guests, colleagues and communities. We invited community members to join us for free Yoga and HIIT sessions and offered healthy breakfast and full day of free beach & pool access to all participants.

Our Objectives for this year were to,

·Strengthen the awareness of wellness activities at the SLAD and THAD during Global Wellness Day. ·Highlight key CSR initiatives that foster positive wellness growth for guests, colleagues and the community. ·Provide a platform in Abu Dhabi where to pause and think, even if for just one day of the year, be free from stress of everyday city life and bad habits. ·To raise awareness about living well and increase motivation, not just for today, but for the rest of the year.

EVERYONE WANTS TO LIVE ON TOP OF THE MOUNTAIN BUT ALL THE HAPPINESS AND GROWTH OCCURS WHILE YOU'RE CLIMBING IT.

ANDY ROONEY

NATIONAL DAY CELEBRATIONS

Respecting and following all safety precautions but keeping the spirit of togetherness alive, we celebrated the National Days of Syria, Cameroon, Jordan, Ethiopia, Philippines and Russia in the months of April, May and June.

Free Wi-Fi SLAD and THAD Accommodation

Technology is changing our everyday lives and during this extraordinary time, it is important that we stay connected to the internet - for trainings, health reasons, work and of course quality time with our loved-ones from other parts of the world. As part of our continuous efforts to enhance the facility in colleagues accommodation, we are pleased to announce that free Wi-Fi is now available in each room of our SLAD and

THAD colleagues accommodation.

NEXT? WHERE TO

CSR PROJECT BY EEG FOR DONATING RECYCLING PAPER CSR

KNOWLEDGE CHALLENGE 2021

SLAD & THAD COLLEAGUES KNOWLEDGE CHALLENGE

''INDIVIDUALLY, WE ARE ONE DROP. TOGETHER, WE ARE AN OCEAN." -we will continue to earn and own our success-

EDITORIAL TEAM

CATHERINE KAO EDITOR IN CHIEF

AYA EL ZAHER SENIOR EDITOR

MATTY CRUDA CONTRIBUTOR

NIMRA GILLANI CONTRIBUTOR

ABDULLA CONTRIBUTOR

ROUA JASIM CONTRIBUTOR

Thank You!