Student Roost - Maintenance Contracts Manager

Student Roost - Maintenance Contracts Manager

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Maintenance Contracts Manager Candidate Information Pack

About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK and Ireland.

We are unrecognisable from the small brand that launched in late 2017, having already created a portfolio of over 19,000 beds, with ambitious plans for the future. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop for our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.

As a business built largely on acquisition, we have an array of properties and people, whilst many of our teams didn’t choose to come and work here, they do choose whether or not to stay and we’re confident we’re building a business that attracts talent from a variety of sectors and backgrounds, further diversifying the team in place. Whether our properties were acquired from others or developed by ourselves, we’re excited about the positive changes we can bring to both the physical aspects of the property and the experience within it for our residents. We have, and continue to, invest in exciting, capital programmes, driving value for our residents, the people who work there and our investors. For our people; providing welcoming work environments, interesting roles, competitive pay and benefits that matter to the individual. Our Learning & Development framework too, so whilst the rewards should be there for everyone today, the real riches are in the long-term careers we can offer. We’re putting major efforts into building a brand and an organisation that people want to work for and we think our greatest days are still ahead of us.

Jessica Gallop Director of People

Our Locations: Aberdeen Bath Belfast Birmingham Brighton Bournemouth Chester

Durham Edinburgh Glasgow Leicester Liverpool London Newcastle

Nottingham Sheffield Southampton

Swansea Warwick Wrexham York

*image for illustrative purposes only

WHAT WE OFFER

• Flexible tenancy lengths • Each site’s facilities have been tailored to their environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home

Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.

High Support – High Challenge

Freedom in a Framework

Lift

Reward what’s right

People over Policy

Base Camp

MORE ON VALUES

Let’s start with what they’re not…

They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.

Our values are the things we value here. The things that are important to us and the things we pursue and protect.

A

D

I

H

Authenticity

Integrity

Humility

Decency

C

C

P

C

Curiosity

Perceptive Communication Courage

I

Influence

”

Job Description

Key Accountabilities Maintenance

• You will be responsible for the completion of all planned preventative maintenance and lifecycle related tasks in line with required stand-ards, always ensuring safe, compliant, and efficient buildings. • Identifying and ensuring the rectification of a wide range of faults, defects, both domestic and commercial. • Manage our maintenance contractors to plan and deliver remedial works. • Ensuring the properties Asset Register is complete and assets are in-spected and maintained in accordance with the PPM programme. • Undertake trend analysis on reactive repairs across the region and where appropriate produce reports highlighting issues and proposing solutions. • Produce detailed accurate and on time Monthly summary reports of Contractor performance and compliance. Contractors and Suppliers • Ensure all works are delivered on time and in line with the SLAS. • Review customer and property feedback regularly and introduce continuous improvement plans. • Ensure Quoted works are registered and actioned in good time within budget allocations and work closely Estates Contract Manager to ensure delivery. • Produce audit Invoices reports to ensure contactors are involving in accordance with contract rates, reasonable hours and correct times have been stated. • Ensure appropriate plans and resources are in place in the event of a major failure or incident.

Health and Safety Policy • Practice an unrelenting approach to safety and welfare by adherence to all safety policies and processes in our organisation. • Report on and control of all Outsourced PPM and Statutory Testing contracts related to Gas Safety, M&E services, Lifts and Fire Systems. • Manage and maintain risk assessments, method statements and permits to work procedures for the maintenance works in line with company procedures. • Ensure asbestos containing materials are managed in a manner compliant to legislation, Student Roost policies and SLA requirements. • Act as named responsible person in several H&S polices related to building services. Customers • Champion always, the Customer Service to our students. • Working with all parts of Estates team to ensure that all Planned and reactive People • Make sure that all relevant colleagues are up to date on any PPM activities. • Communicate effectively with Student roost staff at all levels. • Ensure caretaking staff are suitably trained duties required and that training is regularly refreshed. It is expected that you would arrange toolbox talks for the site teams. Finance • Reporting on all expenditure for all health and safety, compliance, reactive and planned maintenance activities at a site, region and national level. maintenance is carried out in a timely customer focused manner. • Manage Contractors reports on customer focused SLA and KPI’s. • Ensure we get Value for money.

Person Specification

What You’ve Done Before • Recent maintenance or building services management experience at a senior level within a large, ideally within a residential environment. • Experience of operating a service to standards and timescales above normal industry standards. • Experience of managing sub-contractors to deliver services to a high standard. • A recognised professional technical qualification. What You’re Good At/ Known For • Be used to working across multiple sites with the ability to manage a variety of work programmes. • Building and sustaining high-quality relationships with contractors, suppliers, customers, clients and colleagues. • Inclusive of others, non-judgmental, fair. • Presence and credibility to work with a wide range of groups and individuals.

• Highly organised, on time, well-presented. • Innovative approach to problem solving. • High level of commitment to provide an outstanding service.

About You

WHAT WILL IT TAKE?

Mental Effort • This is a role of competing priorities and as a seasonal operation, there are times of year when workloads may spike or unplanned incidents will take over. The role requires someone highly organised, but someone who is calm and pragmatic in their response to changes. • Despite solid planning, short-notice work may be required of you. • Unpredictable pattern of activity, no two days are the same and this role would be more suited to someone who can operate effectively in a highly varied environment.

CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK For more information please contact Hayley Mintern or Hannah Searle. Applications should consist of a CV and cover letter and sent to [email protected] or [email protected]