Student Roost - Operations Manager - Bristol Co-Living

Student Roost - Operations Manager - Bristol Co-Living

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Operations Manager Bristol Co-Living Candidate Information Pack

Operations Manager

About Us

We are Student Roost, an award-winning student accommodation provider with properties across the UK. We have a really exciting opportunity to bring on board an Operations Manager to run our new building in Bristol. New market, new proposition, who wouldn’t want to do that? Zinc Works will be Student Roosts first Co-Living property, in a major University City, based in the heart of Bristol’s Old Market Area. Zinc Works, will be home to Students, Young Professionals, especially Graduates with an emphasis on creating communities, co-working spaces, wellbeing lounge, hosting kitchen and rooftop terrace. With the change of traditional working Zinc Works will offer Zinc Spaces, embracing Co-working to embrace hybrid working.

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The service to our Graduate residents will be bespoke to their needs, offering a range of value-add concierge services that will enhance their experience of living at Zinc Works, along with a selection of additional services the residents can choose to purchase whilst living with us, such as additional cleaning and laundry services Already, we’re made up of really good people and we’re a business who will endeavour always to do the right thing, in the right way – truly putting resident experience, welfare and safety at the top of our agenda.

Operations Manager

Locations

Birmingham

Aberdeen

Bath

Belfast

Bristol

Chester

Coventry

Durham

Newcastle

Leicester

Liverpool

London

Southampton

York

Wrexham

Swansea

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m Bournemouth

Brighton

Edinburgh

Glasgow

Nottingham

Sheffield

e

Operations Manager

Our Culture

Much is documented about the culture of an organisation; too much, some say. Or rather, that more effort can often be placed into the documenting of a culture and values, than the effort put into truly embracing and living the values of an organisation. We’re going to be the latter. We’re going to be better. You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our People and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop.

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Our values are delivered, not just displayed High challenge high support

Freedom in a framework

People over policy

Base Camp

Lift

Reward what’s right

Operations Manager

Our Values

We work hard and play hard. We’re here to win, but we don’t lose sight of the fact we spend more time at work than anywhere else, it needs to be enjoyable.

Be yourself, everyone else is taken. We’re a diverse bunch and we welcome and embrace our differences.

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We teach, train and develop our people; we believe you should be better tomorrow than you were yesterday. We commit to the growth of our people, the business, our profits, our resident experience and our reputation. We lift as we climb.

Have the courage to speak up, challenge when something’s not right, or when it can be better. Find your voice and know it matters. Don’t stay in your lane. Want more.

Operations Manager

You’re more than welcome to be here; made to feel welcome from your first day with us – and every day thereafter. Make others welcome. This is someone’s home after all. • We expect everyone in our team to be treated with dignity and respect and we’re not ok with anyone who thinks otherwise – this won’t be the right workplace for you. • We put family first and recognise that we all have a life outside of work. We leave loudly, not making a secret of our desire to get home in time for tea. • We’re welcoming, respectful and downright excited about variety in our teams, we recognise the riches aren’t just in the profit we turn. • We all love a good story, but there’s no gossiping here, no telling tales and no sharing information that isn’t appropriate. • We use gender-neutral language and we never, ever judge others based on their lives being different to our own. • We treat one another with equal respect; we don’t let our job titles enter the room before we do.

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Operations Manager

About The Role

Our Operations Managers are the magic ingredient we use to deliver an exceptional customer experience; talented managers of people, packed with common sense and a strong commercial ability; they put the customer centre-stage and make sure the rest of the business does so too. They strive for customer retention and recommendation. The Operations Managers are responsible for ensuring we fill our properties all year round, with customers who want to stay year after year and for retaining a team of enthusiastic, curious and dedicated team members, who are the heartbeat of our customer service. Our Operations Managers take responsibility for the financial performance of our properties and operate safe and secure properties in line with all statutory, legal and moral obligations.

Candidate Information Pack

Key Accountabilities Safety & Welfare

• Top of your agenda at all times; practice an unrelenting approach to safety and welfare by adherence to any and all safety policies and processes in our organisation. • Develop an understanding within your respective property for all statutory and legal accountabilities we hold; furthermore, ensure that your teams understand why we perform such duties and encourage an environment where safety and welfare is never overlooked. • Create an environment whereby all team members feel confident and comfortable in raising any concerns about our properties or our practices. • Responsible for the completion of any and all Health & Safety routine checks and Planned Preventative Maintenance schedules. Customers • Champion always, the needs of our customers, leading by example and demonstrating a personal desire for high levels of service in all interactions. • Manage the provision of a service in your property that is constantly pursuing customer retention and recommendation. • Represent the voice of the customer at all levels in the business, ensuring that the decisions you make are done so with the customer at the forefront. • Know your customer – ensure you lead by example in getting to know each of your customers; learning about their life at University, the courses they study, how they want events to be run in the property and maintain a solid >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

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