The Elite Group - Operations Director

The Elite Group - Operations Director

Central Park Collection

Operations Director Candidate Information Pack

About Us

Elite Group is a family owned hotel operator provider with a number of hotels around London. They are looking to create a hotel brand which will adopt a forward- thinking approach to target the modern guest. They aim to create a unique experience through the use of social spaces, technology and the accommodation offering, to ensure guests have a heartfelt experience.

Listening, responding, adapting The leisure and hospitality sector is constantly evolving as is the way we book, engage and travel. Independent qualitative and quantitative research helps us understand the evolving needs of our customers. We want our hotel offering to be at the forefront of the market, creating a brand that caters for this. We want you to be the expert in providing an in-depth understanding of our market position, what our brand looks and feels like, where we operate and how we set ourselves apart.

Long-term, stable growth We are looking for this role to define a strategy for growth targeting up and coming areas and untapped markets. Our clearly defined strategy for growth is based on our overarching mission to be the strategic leader in sector.

Our strategy is :

• Grow the number of

properties that we own and operate through a robust investment strategy

• Increase the number of rooms in our portfolio • Create additional commercial opportunities, through supply chain management and partnerships • Identify new revenue streams and increase the value of existing revenue streams • Create a brand that is focused around a quality offering • Create a forward-thinking team focused on creating a leading hotel brand

The Role

Role of Operations Director We are seeking to make the appointment of a Operations Director for our Hotel portfolio. Key responsibilities include strategic direction, brand identity new business areas, booking and customer platforms and investment strategy. This is a key leadership role which will have significant impact across the business - you will proactively contribute to the development and delivery of the brand and business plan to the highest possible standards. You will do this in line with the Group’s established Vision and Values.

We are seeking an individual with a proven track record of success in a business leadership role with a particular emphasis on brand identity and service delivery, ideally gained within a leading hotel chain. You will possess strong strategic planning skills relevant to business planning, financial planning, marketing strategy, revenue management, and innovation. Exceptional leadership, interpersonal and communication skills are essential, as you will be required to lead and inspire a diverse team; as well as develop long-term, high-quality relationships across agents, booking platforms, investors, and internal stakeholders.

Scope of Role Accountable to the Board, this is a key leadership role which will have significant impact across the business. Provide leadership for all aspects of the business including strategic direction, revenue management, marketing, sales and customer experience. Working closely with members of the Board to provide a comprehensive, customer-focused service strategy and implementation plan to support the achievement of the strategic and operational objectives of the Group.

Responsibilities

Commercial Revenue and Financial Management • Identify opportunities for commercial revenue generation • Ensure appropriate business cases and financial plans are developed to deliver revenue generation opportunities • Proactively develop and deliver the business plan • Proactively engage and interact with Shareholders and Board Directors • Providing appropriate asset >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10

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