Essentia Director of Operations

Essentia Director of Operations

DIRECTOR OF OPERATIONS

CANDIDATE BROCHURE

CONTENTS

Introduction. ......................................... 1-2

About The Trust..................................... 3-6

About Essentia...................................... 7-8

Investing in World Class Facilities........... 9-12

The Role................................................ 13-21

Working at Essentia and GSTT............... 22

Senior Leadership Team......................... 23-24

Application Process. .............................. 25-26

INTRODUCTION

Thank you for your interest in the Director of Operations at Essentia. Guy’s & St Thomas’ is one of the largest hospital trusts in the country, with around 17,000 staff, an annual turnover of more than £1.6 billion, and over 2.6 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Essentia is part of Guy’s and St Thomas’ NHS Foundation Trust (GSTT). Responsible for non- clinical healthcare services, Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services. This encompasses everything from construction projects and healthcare planning to housekeeping, transport and security. Essentia employs around 1,700 people, who provide essential facilities management support to clinical teams. It combines exceptionally high standards and public sector values with commercial focus, innovative thinking and modern technology to create the best possible patient experience. This role of Director of Operations is key to achieving Essentia’s strategic ambitions and an influential part of the Essentia senior leadership team and Trust Operations Board, with a specific remit for leading essential, high-quality operational services across the Essentia portfolio.

Reporting to the Director of Essentia, the Director of Operations takes senior strategic leadership responsibility for all operational services in Essentia, including the teams responsible for the delivery of services to the Trust and other external partners and clients. The in-house operational service provided by high performing and customer focused services teams (consisting of some 1550 staff) within Essentia includes engineering and building maintenance, infrastructure planning, catering, housekeeping, patient transport, security, clinical sterilisation, waste management and other non-clinical services essential to the safe operation of acute and community healthcare services. Whilst leading these services the Director of Operations also deputises for the Director of Essentia in the leadership of all activities undertaken by Essentia. We are seeking an individual with a proven track record of leading best in class operational estates and facilities management services across large scale, complex, high- footfall estates portfolios. You with be an enthusiastic, inspiring and inclusive leader, with demonstrable experience of leading and motivating large scale teams from senior managers through to operational service delivery professionals. An aptitude and track record for driving continuous performance improvement of operational service delivery is also key. The role offers the opportunity to lead best in class operational estates and facilities services provision across one of the UK’s largest healthcare portfolios and in turn make a fantastic difference to so many. If you share our values and aspire to meet the challenge to deliver world class, inspiring healthcare environments, we look forward to receiving your application.

Best wishes,

Alastair Gourlay, Director of Essentia 

Candidate Brochure 2

1

Director of Operations

About the Trust

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation

Delivering the future of innovation Our values ave been developed in close collaboration with staff who strive to pr vide our patients with exceptional care every day. Our Values to patients and staff drive everything we do

trusts. We provide a full range of hospital and community services for people in Lambeth, Southwark and

Our masterplan development timeline below sets out the key milestones for the Trust and University in the future. It sets out the scale of our ambition, building on a history of innovation that predates the founding of the NHS.

Lewisham, as well as specialist care for patients from further afield including cancer, renal, orthopaedic and cardiovascular services .

Put paitients first

2004

Wolfson Centre for Age-Related Diseases opens at Guy’s

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and

2007

KCL and GSTT establish NIHR-funded Biomedical Research Centre

T k pride in what we do

2008

King’s Health Partners established as one of five UK Academic Health Science Centres

2013

Cell & Gene Therapy Catapult established in Guy's Tower

2016

Guy's Cancer Centre completed

Respect others

2017

a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

KCL publish “Vision 2029” setting out objectives including the establishment of MedTech and Biomedical Clusters with GSTT Contract signed with J&J to establish an Orthopaedic Centre of Excellence at Guy's

2017

Strive to be the best

2019

Joint estates development plan published

2023

Expansion of Evelina Children’s hospital New Research & Learning Building at Guy’s Act with integrity

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need

2023

12 Building Healthier Futures

Building Healthier Futures 13

it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. The Duchess of Cambridge became the Patron of Evelina London in 2018.

Candidate Brochure 4

3

Director of Operations

About the Trust continued

Our year in numbers 2018-2019

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. In 2019 we combined adult community services with acute medicine and therapy services to create Integrated Care, a new strategic

218,000 emergency and urgent care attendances

business unit. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of six accredited UK Academic Health Sciences Centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.

More than 796,000 patient contacts in community services

93,000 inpatients

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

1.38 million outpatients

6,492 babies born

123,000 day cases

over £1.6 billion annual turnover

The commitment of our 17,100 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2018 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS.

around 17,100 staff

2.6 million patient contacts

Candidate Brochure 6

5

Director of Operations

About

Essentia strives to be a great place to work, grow and build a career.

Our vision is to provide the best service possible within the resources available, to be the estates, facilities and capital management provider of choice in south London and beyond, and to develop innovative approaches to improve the health estate.

THE ESSENTIA WAY

THE ESSENTIA WAY IS

The Essentia way is

Looking after each other

Working together

Essentia provides in-house Estates, Facilities and Capital Management for Guy’s and St Thomas’ NHS Foundatioan Trust, as well as services for other local NHS providers in both the acute and community setting. The context within which Essentia works is changing, and at pace. There is an unprecedented appetite for collaboration between Trusts, within the Integrated Care System (ICS, formerly STP) and beyond, and growing interest in Essentia the organisation of choice for the successful management of high quality estates and facilities services.

Doing it well

Candidate Brochure 8

7

Director of Operations

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Most recently we have delivered the £160 million state of the art Cancer Centre at Guy’s Hospital.

INVESTMENT IN WORLD CLASS FACILITIES

The new Cancer Centre at Guy’s was designed by Award-winning architects Rogers Stirk Harbour + Partners and specialist healthcare architect Stantec were chosen for their innovative design based around a series of ‘villages’ that give the 14-storey building a human scale

Click photo to see NHS Guy’s and St.Thomas Cancer Centre information website

Candidate Brochure 10

9

Director of Operations

A Biomedical Cluster at our London Bridge site (including Guy’s Hospital) focused on advanced therapies, cellular medicine, cancer and biomedical sciences - building on the success of the Guy’s Cancer

Looking to the future we have a once in a generation opportunity to build a platform for sustainable future healthcare and develop world-leading healthcare, Biomedical and MedTech clusters in the heart of London

Further capital investment in our

A MedTech Cluster at our Westminster Bridge site (including St Thomas’s Hospital), building on the Trust’s existing strengths in emergency care, diagnostic imaging, paediatrics and

Centre and Guy’s Tower as centres for advanced therapies research.

community healthcare estate portfolio , thus enabling better integrated care for our communities, closer to where people live, by improving digital mobility of staff and diagnostic tools, encouraging people to manage their own health, and providing a network.

cardiovascular care and the University’s cardiovascular, imaging and healthcare engineering research.

LOOKING TO THE FUTURE PLANS

A c.£200m expansion of Evelina London Children’s Hospital, providing the full continuum of specialist care and delivering a comprehensive children’s hospital for London.

A partnership with Royal Brompton & Harefield NHS Foundation Trust that will transform specialist cardiovascular care for London and the UK.

The Trust will plan and deliver an estate that will be fit for purpose for decades to come, by designing “shell and core” buildings which can adapt quickly and easily to different uses, so that we can refit them every 10-15 years, depending on our needs. This is not a one-off exercise, but a sustained strategy of investment and growth that is financially sustainable over the long-term. Healthcare is rapidly changing. In the future the treatments and technologies available to patients may be radically different. We need buildings that are designed with a degree of flexibility and future-proofing. We aim to treble the amount of space across our estate from the current 381,000 sqm to 1.1M sqm by 2050. Space not required by the Trust and King’s Health Partners will be available to research institutions and life science industry partners, including startups and SMEs. Co-location of these uses is central to the development of our MedTech and Biomedical Clusters model.

New MedTech Cluster by 2040

Candidate Brochure 12

11

Director of Operations

JOB DESCRIPTION

Director of Operations

Job Title Director of Operations, Essentia Responsible To Director of Essentia Responsible For All Essentia Operational Services Salary VSM

An influential member of the Essentia senior

leadership team and Trust Operations Board achieving Essentia’s strategic ambitions, with a specific remit for leading essential, high-quality operational services across the Essentia portfolio.

THE ROLE

Job Summary This role is key to achieving Essentia’s strategic ambitions. The post-holder is a key member of the Essentia senior leadership team, working closely with the Director of Performance and Improvement, and a member of the Trust Operations Board and TME. The Postholder: • Provides senior strategic leadership to all operational services in Essentia, including the teams responsible for the delivery of services to the Trust and other external partners and clients. The in-house operational service provided by Essentia includes engineering and building maintenance, infrastructure planning, catering, housekeeping, security, clinical sterilisation and other non-clinical services essential to the safe operation of acute and community healthcare services. • Ensures the provision of excellent, comprehensive and integrated operational services, through robust performance management to high operating standards, and an effective interface with the Trust. • Is responsible for compliance across all operational services, including risk management, sustainability and employee engagement. • Drives forward the operational performance of Essentia by developing a culture of continuous improvement. • Acts as deputy to the Director of Essentia across the full range of their duties.

Candidate Brochure 14

13

Director of Operations

• Together with the Director of Performance and Improvement lead the transformation of operational services through implementing “The Essentia Way” operational service standards driven through excellence in staff engagement and the use of performance >Page 1 Page 2-3 Page 4-5 Page 6-7 Page 8-9 Page 10-11 Page 12-13 Page 14-15 Page 16-17 Page 18-19 Page 20-21 Page 22-23 Page 24-25 Page 26-27 Page 28-29 Page 30-31 Page 32

Made with FlippingBook - professional solution for displaying marketing and sales documents online