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UPP - Business Standards Manager
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UNIVERSITY PARTNERSHIPS PROGRAMME
BUSINESS STANDARDS MANAGER UNIVERSITY PARTNERSHIPS PROGRAMME
CANDIDATE BRIEFING PACK
AUGUST 2018
02
UNIVERSITY PARTNERSHIPS PROGRAMME
4
Introduction to University Partnerships Programme
6
Our Partnerships
8
The Student Experience
10
Job description
12
Person specification
13
Further information and application process
University of Nottingham
04
UNIVERSITY PARTNERSHIPS PROGRAMME
Introduction
University Partnerships Programme
UPP
Our vision is to deliver the very best student experiences, in partnership with great universities. Our mission is to create exceptional academic infrastructure and support services in partnership. We design and develop high quality, affordable, student accommodation, academic infrastructure and support services. Our unique partnerships enable universities to make best use of their assets, freeing up university resources and improving services to students. Established in 1998, our unique long-term partnership approach means our needs are always aligned with those of our university partners; maximising student occupancy and delivering services of the highest quality. Our business model recognises not only the inherent value of higher education to students, the economy and society, but also the longevity and stability of universities as businesses.
Lancaster University
University of York
06
UNIVERSITY PARTNERSHIPS PROGRAMME
In Partnership, for the long term.
We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 16 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.
Our University Partners
Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University
1172 Rooms / FM Services
4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services
1310 Rooms / FM Services
4413 Rooms / Academic / Retail / FM Services
771 Rooms / FM Services
Plymouth University
1764 Rooms / Academic / FM Services
University of Bath
941 Rooms / Hard FM Services
University of Exeter
2569 Rooms / Academic / FM Services
University of Kent
1840 Rooms / Eco-Residences / Academic / FM Services
University of Nottingham University of Reading
2223 Rooms / FM Services
4982 Rooms / Accommodation Office / FM Services
University of York
1043 Rooms / FM Services 1711 Rooms / FM Services
University of London
University of Hull
Project launch 2017 to deliver 1,750 new Rooms
Swansea University
2,021 Rooms / FM Services
08
UNIVERSITY PARTNERSHIPS PROGRAMME
Student Experience
Great space and services with student experience built in.
Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.
Listening, responding, adapting
Students can be demanding and their needs constantly evolve.
Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology.
At UPP we aim to deliver great places to live, with student experience literally built in.
Long-term, stable growth
Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors.
Our strategy will:
• Grow the number of partnerships we have with selected universities
• Increase the number of student rooms under management
• Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job description
Employer Name:
UPP Residential Services Ltd
Location :
Gracechurch Street URSL Commercial
Business Unit :
Job Title :
Business Standards Manager
Reports To :
Commercial Manager
Purpose of the job
To monitor and maintain operational business standards across the portfolio through the development and implementation of Service Level Agreement audits, a certified Quality Management System, risk management and performance reporting.
Roles and Responsibilities
Business performance audits
• Conduct quarterly performance management audits at all operational sites and complete an audit report for each. • Maintain the Business Standards report for all sites including performance scores, audit actions, process reports and risks. • Manage the annual Business Standards audit plan for UPP Residential Services, liaising with all departments as necessary. • Drive improvements across the portfolio through tracking of actions and improvements and sharing best practice. • Design and deliver training on audit, sampling and contract performance. • Support the Business Standards & Performance Manager in ensuring contract compliance across the portfolio through audit activity. • Coordinate internal and external audit actions, responses and reports.
Purpose of the job
Certification Management
• Conduct internal ISO9001 audits for all UPP functions and Residential Services, preparing the relevant audit reports and actions. • Prepare sites and internal functions for external audits to the standard through training and review, self-assessments and providing on the day support where necessary. • In conjunction with the functional specialists, co-ordinate the on-going re-assessments of UPP’s external certifications (e.g. ISO 9001, ISO 14001, OHSAS 18001). • Design and deliver, in conjunction with UPP functions, an integration programme for UPP certificated management systems. • Manage the Standard Operating Procedures including administering the SOP Steering Committee, feedback, the variation process and implementation tracking. • Prepare reports for the HSEQ Committee including all information for ISO9001 Management Review.
Risk Management
• Review operational and functional risk registers to ensure compliance to the process. • Provide feedback to risk register owners and ask pertinent questions to test controls and scoring of business risk. • Analyse portfolio risk >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14
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