UPP - Defect Manager

UPP - Defect Manager

DEFECT MANAGER

CANDIDATE BRIEFING PACK

MAY 2021

UNIVERSITY PARTNERSHIPS PROGRAMME

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Introduction to University Partnerships Programme

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Our Partnerships

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The Student Experience

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The role of Defect Manager

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Job description and person specification

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Benefits of working at UPP

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Further Information and Application Process

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UNIVERSITY PARTNERSHIPS PROGRAMME

Introduction

We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 36,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 leading UK universities. With approximately 1000 employees, since 1998 UPP has invested well over £3bn in the UK higher education sector and provided homes to over 400,000 students. Our unique, long-term partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We design, build, finance and operate (DBFO) new, on-campus residential and academic infrastructure, and complete estate transfers of existing accommodation, for concession periods ranging from 40 years to 125 years. By providing high-quality and affordable accommodation on campus we aim to deliver the very best student experience in partnership with universities.

University of London

Our Vision

To be the leading infrastructure and services partner to UK universities by delivering next-generation campuses. To deliver on this ambitious vision we have developed a strategy focused on preserving and growing the value of our business through partnership, innovation and delivery. 1. Preserve the value of our business through active asset/investment management, maintaining a compliant estate and enhanced proactive marketing 2. Grow the value of our business by expanding our offer and working with leading UK universities 3. Partner more actively with universities through strategic relationship management 4. Innovate to deliver next generation products and services, driven by a new Innovation and Enterprise hub 5. Deliver for our partners by empowering our teams to provide an exemplary service, building the capability of our people, technology and processes, and driving a performance culture through strong leadership

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UNIVERSITY PARTNERSHIPS PROGRAMME

Student Experience

Great space and services with student experience built in.

Our partnerships enhance the support and connection we have with the students who make their home with us. We currently manage the needs of more than 35,000 students every term and this means we never stop learning and we share our experience with our partners. We also know that every university is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.

Listening, responding, adapting

Students can be demanding, and their needs constantly evolve. Independent qualitative and quantitative research helps us understand the evolving needs of students, and face to face focus groups and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our teams and their in- depth understanding of the unique environment and the people for whom we provide services enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.

Transforming the Campus Experience

At UPP we want to reinvent the way students live and learn at university by transforming the campus experience. Our new and clearly defined strategy for growth is based on our overarching mission to develop long- term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and, in turn, expected returns to investors. Our strategy seeks to protect and grow the value of our existing business, innovate our partnerships, and deliver the very best experiences to our student residents. Our strategy will: • Grow the number of partnerships we have with selected universities • Expand and innovate our next-generation product offer to universities • Enhance our experiential offer for our partners and their students • Empower our teams to deliver by building capability • Transform and optimise our Portfolio through strategic asset management • Drive a proactive and multi-channel approach to business origination • Develop an energetic performance culture with leadership at its heart • Embrace technology in our products and services and to improve our processes • Expand our complementary facilities management strategy

Our University Partners

Imperial College London

1,172 Rooms / FM Services

Lancaster University

4,347 Rooms / Eco-Residences / FM services 2,038 Rooms / Eco-Residences / FM Services

Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University

1,310 Rooms / FM Services

4,402 Rooms / Academic / Retail / FM Services

771 Rooms / FM Services

Plymouth University University of Exeter University of Kent

1,764 Rooms / Academic / FM Services 3,555 Rooms / Academic / FM Services

1,840 Rooms / Eco-Residences / Academic / FM Services

University of Nottingham University of Reading

2,223 Rooms / FM Services

4,971 Rooms / Accommodation Office / FM Services

University of York

1,043 Rooms / FM Services 1,711 Rooms / FM Services

University of London University of Hull Swansea University

1,750 Rooms

2,472 Rooms / FM Services

Our Business Units

UPP comprises three business units;

• Asset Management Responsible for the long-term asset management of the Portfolio

• Residential Services Delivering facilities management services to our residences

• Commercial Designing, funding and development of new assets, as well as delivering strategic programmes

Each business unit, and the wider Group, is supported by a range of corporate services

UNIVERSITY PARTNERSHIPS PROGRAMME

The Role of Defect Manager

Reporting to the Asset Management Director, the Defect Manager will lead on the successful delivery of the defect management from construction completion and into the full operational phase of projects across the UPP portfolio. This will include closing out defects during and after the 12-month defects liability period and subsequently, active progression of latent defects including identification, analysis, management, and resolution. The successful candidate will possess a proven track record of working on the post-construction stages of large-scale construction projects married with a strong technical and commercial understanding of post-construction defect management, aftercare and contractual obligations. A technical understanding of how design & build is administered would be advantageous, as would experience of working on design, build, finance, operate projects. You will have excellent interpersonal and communication skills with a high level of personal and professional credibility, as a key aspect of the role is the capability to work successfully with a diverse range of internal and external stakeholders. The role calls for an individual who is proactive and that would relish the chance to work across a national estate portfolio. This is an exciting time to join a commercially focused, high performing, customer and results oriented organisation that operates with energy, pace and passion – and a to play a key role ensuring that UPP provides high-quality, industry-leading facilities.

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UNIVERSITY PARTNERSHIPS PROGRAMME

Job Description

Job Title

Defect Manager

Reports To

Asset Management Director

Location

London Office/ Flexible on location given national remit

Job Purpose

The post holder will lead on the successful delivery of the defect management from construction completion and into the full operational phase of projects, representing the Special Purpose Vehicles (SPVs’) interests in these matters. This will include closing out defects during and after the 12-month defects liability period and subsequently, proactive progression of latent defects including identification, analysis, management, and resolution.

Role & Responsibilities

Defect Process and Delivery Management • Develop and maintain a robust process for managing defects across UPP’s portfolio. This includes (where required) proactive assessments at least 12 months from the expiry of the 12-year contractual limitation period to enable timely resolution of defects. • Maintain a schedule of key information relating to defect management including a schedule of practical completion dates from which 12-year contractual limitation periods are determined. • Organise and manage surveys and inspections as required (including specialist or intrusive investigations) to ensure clear and accurate technical detail is provided such that defects are identified, categorised, notified and remediated before the 12-year contractual limitation period expiry. • Manage the process for the identification, monitoring or tracking, and resolution of defects. This includes organising resource to closely manage defect remediation programmes. • Demonstrate and apply strong contractual knowledge and understanding on construction matters including defect identification, notification and resolution or remediation. • Liaise with colleagues in the legal and commercial teams to prepare well-articulated, contractually compliant notification and correspondence for issue to or in response of correspondence received from Building Contractors as required in relation to defect resolution or remediation. • Liaise with legal advisers to obtain advice on defect notification and remediation including entering standstill agreements or settlement agreements (where required). • Oversee the production, review, and control of necessary documentation including post- construction documentation (O&M’s, warranties, asset register, drawings etc) relating to defect remediation. Defect >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20

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