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Annual Report (2020-21)
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Building Community Inspiring Hope
Annual Report 20/21
Our Story
Our Services
Our Thanks
Early Years Family & Children's Intervention Youth Mental Health Homelessness & Housing Stopping The Violence
14-15 16-17 18-19 20-21
Volunteers Funders & Donors Acknowledgements
30 31 32
A Message from Options In Memoriam Strategic Plan About Us Our Community - Our Commitment
3 4 5
22 23
6-7 8 9 10-13
Employment Newcomers
24-25 26-29
Financials Highlights
*Photographs provided by Getty images and actual participants from our community events.
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With a 50-year community services history in Surrey, Options is widely respected as a leading provider of support services and housing for vulnerable populations across the city of Surrey and its surrounding communities.
As we look ahead to our next five years, we ’ re pleased to be sharing with you our new strategic plan. This plan was developed in consultation with members of our community and many members of our team including our board of directors, executive team, management, and staff. We ’ re grateful for your many ideas, the benefit of your wisdom, and the depth of your support. This strategic plan outlines Options ’ 10-year vision, the strategic priorities for the next five years, and associated key capabilities the agency will build and develop in order to achieve its priorities. It has been developed at a time of great momentum and exponential growth for Options, as it navigates the increasing complexity of Surrey ’ s fast growing, culturally diverse community in an under-resourced climate.
Our Strategic Priorities:
Systems: Designing our organizational systems for Operational Excellence
Community: Leading Boldly and Proactively
People: Growing Our Culture of Learning
We ’ ll prepare for ongoing growth by becoming an even more nimble, adaptive, and resilient organization.
We ’ ll encourage leadership throughout our organization, ensuring shared and continuous learning - including from you, our community.
We ’ ll focus on serving the needs of our communities, while investing in our partnerships to develop new streams of funding and support.
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OUR VISION
OUR MISSION
A healthy, caring community, where everyone strives.
We inspire hope and belonging for all.
The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Stó:l ō Nation.
OUR GUIDING PRINCIPLES
Diversity Everyone has a voice. We are inclusive, respectful and fair.
Integrity We are accountable, honest and compassionate.
Resourcefulness We are creative, flexible and innovative.
Collaboration We work collaboratively as partners and teams within the organization and broader community. Excellence We go above and beyond ordinary and strive towards the exceptional and extraordinary.
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Statement of Diversity The diversity of our community takes many forms. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.
Our Programs We provide services, south of the Fraser River, across the lifespan from prenatal to seniors.
taiwanese
swahili
tagalog
somali
kinyarwanda
kurdish
hindko
nepali
albanian
dutch
dari
akan
armenian
edo
farsi
korean
Our Partners We believe in the power of collaboration; we work with individuals, businesses, community groups and government toward our vision of a healthy, caring community, where everyone thrives.
cantonese
marathi
english danish
turkish sign
luganda
kirundi indonesian mandarin
swedish spanish
pashto romanian
malaylam
runyoro
80+ Programs
57 Languages
617 Staff
250 Volunteers
Options Community Services is accredited under the Council on Accreditation.
*Based on 2019 >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32
www.options.bc.ca
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