Essentia Site Director - Community

Essentia Site Director - Community

SITE DIRECTOR COMMUNITY

CANDIDATE BROCHURE

Director of Design & Development

CONTENTS

Introduction. ................................................ 1-2

About The Trust............................................ 3-6

About Essentia............................................. 7-8

Investing in World Class Facilities................ 9-12

The Role................................................... 13-24

Working at Essentia and GSTT.................. 25-26

Senior Leadership Team............................ 27-28

Application Process. ................................. 29-30

Candidate Brochure 102

INTRODUCTION

Thank you for your interest in the Site Director post at Essentia.

Guy’s & St Thomas’ is one of the largest hospital trusts in the country, with around 17,000 staff, an annual turnover of more than £1.6 billion, and over 2.6 million patient contacts a year. Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. We continue to build on these traditions and have a reputation for clinical, teaching and research excellence. Essentia plays a crucial role on enabling the vast array of healthcare services provided by Guy’s and St Thomas’ NHS Foundation Trust and other partner organisations. Responsible for non-clinical healthcare services, Essentia designs, builds and maintains healthcare infrastructure vital to the smooth running of healthcare services, encompassing everything from construction projects and healthcare planning to facilities management, housekeeping, transport and security. We employ around 1,700 people, and our vision is to provide the best service possible within the resources available, to be the estates, facilities and capital management provider of choice in south London and beyond, and to develop innovative approaches to improve the health estate.

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Site Director

The Site Director for the Community portfolio strategically directs all hard and soft facilities management (FM) services, and co-ordinates all capital projects across our diverse community portfolio which spans GP practices, health centres and community buildings across South London. The role provides strategic leadership across the portfolio and is a key member of the Essentia executive (senior leadership team). The role is highly autonomous, requiring interpretation of national policy and strategies, and involves the analysis, synthesis and regular communication of highly complex, sensitive and contentious information both within the Trust and with external stakeholder. The post-holder is accountable to the Trust for the direct delivery of many highly technical and professional services across all community services buildings with a budget of £15m per annum, with a staff team of c. 140. We are seeking an individual with a proven track record of leading best in class operational estates and facilities management services across large scale, complex, high-footfall estates portfolios. You with be an enthusiastic, inspiring and inclusive leader, with demonstrable experience of leading and motivating large scale teams from senior managers through to operational service delivery professionals. An aptitude and track record for driving continuous performance improvement of operational service delivery is also key. The role offers the opportunity to play a crucial role in leading high-quality services across one of the UK’s most complex healthcare portfolios, creating an environment that in turn will make a fantastic difference to so many.

Best wishes, Alastair Gourlay, Director of Essentia

Candidate Brochure 2

About the Trust

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation

trusts. We provide a full range of hospital and community services for people in Lambeth, Southwark and Lewisham, as well as specialist care for patients from further afield including cancer, renal, orthopaedic and cardiovascular services . Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England

including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need

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Building Healthier Futures

it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. The Duchess of Cambridge became the Patron of Evelina London in 2018.

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Site Director

Our Values to patients and staff drive everything we do

Our values have been developed in close collaboration with staff who strive to provide our patients with exceptional care every day.

Put patients first

Take pride in what we do

Respect others

Strive to be the best

Act with integrity

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About the Trust continued

Our year in numbers 2018-2019

218,000 emergency and urgent care attendances

More than 796,000 patient contacts in community services

93,000 inpatients

1.38 million outpatients

6,492 babies born

123,000 day cases

over £1.6 billion annual turnover

around 17,100 staff

2.6 million patient contacts

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Site Director

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. In 2019 we combined adult community services with acute medicine and therapy services to create Integrated Care, a new strategic

business unit. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of six accredited UK Academic Health Sciences Centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 17,100 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2018 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS.

Candidate Brochure 6

About

Our vision is to provide the best service possible within the resources available, to be the estates, facilities and capital management provider of choice in south London and beyond, and to develop innovative approaches to improve the health estate.

Essentia provides in-house Estates, Facilities and Capital Management for Guy’s and St Thomas’ NHS Foundatioan Trust, as well as services for other local NHS providers in both the acute and community setting. The context within which Essentia works is changing, and at pace. There is an unprecedented appetite for collaboration between Trusts, within the Integrated Care System (ICS, formerly STP) and beyond, and growing interest in Essentia the organisation of choice for the successful management of high quality estates and facilities services.

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Site Director

Essentia strives to be a great place to work, grow and build a career.

THE ESSENTIA WAY

THE ESSENTIA WAY IS

The Essentia way is

Looking after each other

Working together

Doing it well

Candidate Brochure 8

INVESTMENT IN WORLD CLASS FACILITIES

Click photo to see NHS Guy’s and St.Thomas Cancer Centre information website

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Site Director

We have one of the most ambitious capital investment programmes anywhere in the NHS.

Most recently we have delivered the £160 million state of the art Cancer Centre at Guy’s Hospital.

The new Cancer Centre at Guy’s was designed by Award-winning architects Rogers Stirk Harbour + Partners and specialist healthcare architect Stantec were chosen for their innovative design based around a series of ‘villages’ that give the 14-storey building a human scale

Candidate Brochure 10

Looking to the future we have a once in a generation opportunity to build a platform for sustainable future healthcare and develop world-leading healthcare, Biomedical and MedTech clusters in the heart of London

New MedTech Cluster by 2040

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Site Director

A Biomedical Cluster at our London Bridge site (including Guy’s Hospital) focused on advanced therapies, cellular medicine, cancer and biomedical sciences - building on the success of the Guy’s Cancer

Further capital investment in our

A MedTech Cluster at our Westminster Bridge

Centre and Guy’s Tower as centres for advanced therapies research.

community healthcare estate portfolio , thus enabling better integrated care for our communities, closer to where people live, by improving digital mobility of staff and diagnostic tools, encouraging people to manage their own health, and providing a network.

site (including St Thomas’s Hospital), building on the Trust’s existing strengths in emergency care, diagnostic imaging, paediatrics and

cardiovascular care and the University’s cardiovascular, imaging and healthcare engineering research.

LOOKING TO THE FUTURE PLANS

A c.£200m expansion of Evelina London Children’s Hospital, providing the full continuum of specialist care and delivering a comprehensive children’s hospital for London.

A partnership with Royal Brompton & Harefield NHS Foundation Trust that will transform specialist cardiovascular care for London and the UK.

The Trust will plan and deliver an estate that will be fit for purpose for decades to come, by designing “shell and core” buildings which can adapt quickly and easily to different uses, so that we can refit them every 10-15 years, depending on our needs. This is not a one-off exercise, but a sustained strategy of investment and growth that is financially sustainable over the long-term. Healthcare is rapidly changing. In the future the treatments and technologies available to patients may be radically different. We need buildings that are designed with a degree of flexibility and future-proofing. We aim to treble the amount of space across our estate from the current 381,000 sqm to 1.1M sqm by 2050. Space not required by the Trust and King’s Health Partners will be available to research institutions and life science industry partners, including startups and SMEs. Co-location of these uses is central to the development of our MedTech and Biomedical Clusters model.

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JOB DESCRIPTION

Site Director

Job Title Site Director, Essentia Responsible To Director of Operations, Essentia Responsible For All Essentia services on site

Salary Band 9

Job Summary

This is a new role which will be key to achieving Essentia’s strategic ambitions. It strategically directs all hard and soft facilities management (FM) services, and co-ordinates all capital projects, for the site. The role provides strategic leadership across the site, is a key member of the Essentia executive (senior leadership team).The role will attend the Trust Operations Executive, Trust Operational Board and Trust Management Executive as required and in some cases, on a regular basis. The role is highly autonomous, requiring interpretation of national policy and strategies, and involves the analysis, synthesis and regular communication of highly complex, sensitive and contentious information both within the Trust and with external stakeholders, where there are significant barriers to acceptance. The post-holder is accountable to the Trust for the direct delivery of a large number of highly technical and professional services. These services are large, tightly regulated and impact directly on all clinical services.

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Site Director

THE ROLE

The Postholder: • Provides senior, strategic leadership to all Essentia services on site, including the teams responsible for the delivery of services to the Trust and other site based external partners and clients. Leads the engagement process with strategic stakeholders. • Leads the delivery of all hard and soft FM services, including line management responsibility and budgetary control for all aspects of hard and soft FM including lifecycle and backlog investment planning, with a particular focus on high quality customer services, the proactive introduction of cost and efficiency improvements, and procuring equipment and supplies. • Holds Trust-wide responsibility for all soft FM services on site which include catering, housekeeping, and other non-clinical services essential to the safe operation of acute and community healthcare services. The role holds prime responsibility for operating to relevant national and legal standards eg NHS Cleaning Standards, food hygiene regulations, COSHH and general health and safety. • Holds Trust-wide responsibility for all hard FM services which include engineering and building maintenance. The role holds prime responsibility for the 24/7 reactive service, the delivery of an annual Planned Preventive Maintenance plan with updates reflecting risks, management of backlog maintenance, management and control of contractors working on site (via Skyvisitor), and statutory compliance including permits, Construction (Design and Management) Regulations, and Safe Systems of Work. The role will act as the devolved responsible person with regard to compliance with the HTM’s and HBN’s for all aspects of engineering and infrastructure maintenance eg water, electricity, pressure vessels. • Has strategic responsibility for maintaining a compliant and safe working environment for all clinical operations, staff, patients and visitors. • Is responsible for promoting TOWOW and flexible working opportunities where appropriate. • Is responsible for all third party occupiers and ensuring they comply with the legal and contractual terms of their occupation, with a specific focus on those that relate to fire, health and safety. • Is responsible for fire compliance, risk management, evacuation and training. • Is responsible for the sustainability plan for the site in conjunction with the Trust’s Sustainability Manager and the wider Trust strategy, working with FM team and local champion’s network. This will include the management of energy and an annual plan for reduction in consumption.

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• Is responsible for the logistics, co-ordination and control of all contractors working on the site, including full co-ordination of the impact of capital projects, overseeing space management, redevelopment and change control, ensuring any project works are effectively and safely integrated into ‘business as usual’, disturbance minimized and stakeholders engaged. • Provides strategic leadership for ISO9001, Patient-Led Assessments of the Care Environment (PLACE) and CQC inspection for all services. Provides leadership to Health and Safety including attending the Trust Health & Safety Committee, TRAC (Trust Risk and Assurance Committee) and TICDAC (Trust Infection Control and Decontamination Assurance Committee). • Is responsible for maintaining good relations with staff side representatives, and union representatives to ensure any issues are dealt with locally and promptly, avoiding where possible escalation. Attend TJSC (Trust Joint Staff Committee) • Acts as a strategic partner to board level and executive leadership on site, as the key interface with senior stakeholders and customers in the delivery of an excellent operational service, supported by professional leads in the central team who set quality standards across the whole of Essentia. Provides effective, expert advice, overcoming barriers to understanding and acceptance. • Leads, develops and maintains high quality service delivery by driving forward the operational performance of Essentia through maintaining, and building on, the highest possible standards and developing a culture of continuous improvement.

Key Relationships • Essentia executive colleagues • Trust Strategic Business Unit leads • Trust Director(s) of Operations • Trust Chief and Deputy Chief Nurse • Other Trust executives and clinical directors • Senior stakeholders in external partners and suppliers • Capital Projects Team • Commercial Team • Essentia front line staff

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Site Director

Role Dimension

St Thomas’

Guys’

Community

Site Operations Budget Site Operations Employees

£47m

£36m

£15m

750 wte

430 wte

140 wte

No of Essentia Sites

26 GSTT 70 NHSPS 14 Other

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KEY RESPONSIBILITIES

Strategic Leadership • Lead, develop, implement and oversee strategic business plans for short, medium and long term configuration of operational services across the site and lead on the delivery of those plans. This would include the move towards the Trust operating on a consistent service basis every day of the week. • Strategically lead, develop and manage the delivery of non-clinical support services on site whilst driving up the quality of services provided within financial constraints, maintaining and building on high standard, responsive services. • Develop and maintain strong external strategic relationships with GSTT strategic partners, within KHP, across the ICS, and beyond, leading the engagement process with strategic stakeholders. • Develop and maintain strong working relationships with senior corporate and finance colleagues so that there are robust systems in place for on-going monitoring and effective tracking of multiple, complex, transformation and development plans. • Supported by the Director of Performance and Improvement, lead the transformation of operational services on site through implementing operational service standards driven through excellence in staff engagement and the use of performance >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34

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