Hospitality Review Oct 2018 - Digital copy

Hospitality Review Oct 2018 - Digital copy

HOSPITALITY REVIEW

The Official Journal of the Tasmanian Hospitality Association - October 2018

October 2018 www.tha.asn.au

1

Corporate Partners

• Premium Beverages • Tasmanian Hotel & Catering Supplies • RAMS • Tourism Brochure Exchange • Moov Music • Silver Chef • Performance Automobiles • Lion Dairy & Drinks • Hoshizaki Lancer • Collins SBA • Knight Frank • Workskills • Samuel Smith & Son • Red Bull • Tas Water • Oakley Textiles

• Commonwealth Bank • National Australia Bank • Westpac Bank • Entertainment Publications • Europcar • The Smiths Snackfood Co • ANZ • Qantas

October 2018 www.tha.asn.au

2

WELCOME

THA members, corporate partners and industry friends, we would like to welcome you all to our new design of the Hospitality Review magazine. Originally known as the “The Tasmanian Hotel Review” until late 2004, The Tasmanian Hospitality Association's “Hospitality Review” has been around for more than four decades. During this time it has undergone many iterations to keep up with the generational trends. A major change was in October 2016 when we launched our first digital magazine. This edition includes a special feature on our Awards for Excellence. Congratulations to all finalists, state and national award winners. I hope you enjoy this first issue of our new design and do let us know if there are any topics you would like to see covered in the future.

EQUIPMENT FUNDING made easy

Silver Chef is Australia’s only dedicated hospitality equipment funder. With over 30 years’ experience in the hospitality industry, we’ve perfected Rent-Try-Buy®; a 12 month agreement that lets you try before you buy.

Apply for funding today! Contact us on 1800 017 994 or at silverchef.com.au

October 2018 www.tha.asn.au

3

CONTRIBUTORS

PAUL JUBB President

STEVE OLD CEO

WILL HODGMAN Premier, Minister for Tourism, Hospitality and Events

GREG ASTELL Deputy CEO

NICK RONEY Membership & Corporate Engagement Manager

CHRIS SYMONS Chairman [THAT] Foundation

MERV SALTMARSH ER & Business Improvement Manager

JOHN FITZGERALD CEO Tourism Tasmania

STEPHEN LONG Industry Skills & Workforce Development Manager

REBECCA WHITE Tasmanian Labor

INSP. RUTH ORR Northern Districts Support Services

MAX HITCHINS Hospitality and Memory Expert

Leader and Shadow Minister for Tourism, Hospitality and Events

25/93 Salamanca Place, Hobart TAS 7000 PO BOX 191, Battery Point TAS 7004 Phone: 6220 7300 Fax: 6220 7317 Email: [email protected] Web: www.tha.asn.au

4 [email protected] 03 6220 7300

Hospitality Review

CONTENTS

FEATURES & ARTICLES

5

CEO AND PRESIDENT'S REPORT - Awards for Excellence 2018

17 PREMIER'S REPORT 18 MEMBERSHIP REPORT 20 MEMBER FEATURE - Jocelyn Berechree 23 JOHN FITZGERALD - Tourism Tasmania update 24 ER & BUSINESS IMPROVEMENT REPORT - Sourcing new or replacement staff 26 CHRIS SYMONS - [THAT] Foundation update 29 WORKFORCE DEVELOPMENT & TRAINING REPORT - THA Great Customer Experience program (GCE)

31 OPPOSITION LEADER'S REPORT 32 PROCURER MEETS PRODUCER - By Peter Handy 37 TASMANIA POLICE UPDATE - Ruth Orr - Prohibited Items Legislation 39 MAX HITCHINS - How to 'Own' the Melbourne Cup

October 2018 www.tha.asn.au

5

October 2018 www.tha.asn.au

6

Awards for Excellence Gala Dinner 2018

The 2018 THA & Drysdale Awards for Excellence have once again recognised Tasmania’s best hospitality venues from around the state. We welcomed members of the industry, corporate partners and VIP’s who took the time to recognise venues and individuals as the best in their respective categories. We would like to commend each and every nominee, finalist and winner from this year’s awards night. The standard of excellence is higher than ever before which is wonderful news not only for guests in our venues but for the industry as a whole. It was fantastic to see industry leaders such as Robert Dutton (Hospitality Minister’s Award for Contribution to the Industry winner) and Karen Burbury (Premier’s Award for Contribution to the Community winner) receive the accolades they deserved in front of their industry peers. The Awards night wouldn’t be possible without the support from our corporate partners, thank you to all who supplied product or sponsored a trophy - this night could not take place without your ongoing support. Several winners from our state event, went on to represent Tasmania at the National Australian Hotels Association (AHA) Awards for Excellence which was held at the Sheraton Grand Mirage Resort Gold Coast on September 17. Tasmanian venues were onces again, successful on the national stage with Frogmore Creek taking out the Best Restaurant - Regional category, the Formby Hotel taking out the Best Bistro - Regional category and awards first timer, MACq01 taking our Overall Hotel of the Year - Accommodation Division and Best Superior Accommodation categories. Congratulations to you all. We look forward to seeing you all at our 2019 Awards for Excellence! Paul Jubb & Steve Old From the President & CEO

October 2018 www.tha.asn.au

7

Premier’s Award for Contribution to the Community Karen Burbury Hospitality Minister’s Award for Contribution to the Industry Robert Dutton Great Customer Experience Award Port Arthur Historic Site Ambassador of the Year Cara McEwen - Willie Smiths Apple Shed Outstanding Achievement in Training and Workforce Development Vantage Group Best Marketed Establishment Tall Timbers Tasmania Outstanding Community Service and Achievement The Old Woolstore Apartment Hotel Veolia Best Environmental and Recycling Practice Willie Smiths Apple Shed Best Outdoor/Non-enclosed Facility Shoreline Hotel 2018 WINNERS

October 2018 www.tha.asn.au

8

Best Bottle Shop Bevvies Bottleshop Sandy Bay Best RSL, Sporting or Community Club The Bridport Bunker Club Best Meeting and Events Venue Country Club Tasmania Best Bar Presentation and Service MACq01 Hotel Best Sports Bar Tall Timbers Tasmania Draught Beer Quality Award Country Club Tasmania Best Music Venue Wrest Point Hotel Best Gaming Venue River Arms Hotel Best Wagering Initiative Beltana Hotel Best Guided Tour Experience Strahan Village - Gordon River Cruise Best New Tourism Initiative MACq01 Hotel

October 2018 www.tha.asn.au

9

Best Specialty Bar Rude Boy Best Café Three Little Ducks Best Breakfast Venue Harbour Lights Café Best Steak Restaurant Black Cow Bistro Best Seafood Restaurant Bay Restaurant - Freycinet Lodge Best Italian Restaurant Maldini Restaurant Best Asian Restaurant Mr Good Guy - Ibis Styles Hobart

Best Indian Restaurant Annapurna Salamanca Best Specialty Restaurant The Lounge by Frogmore Creek Best Bistro Dining Formby Hotel Best Restaurant in a Hotel or Accommodation Venue - MACq01 Hotel

October 2018 www.tha.asn.au

10

Best Stand Alone Restaurant Frogmore Creek Best Fine Dining The Lounge by Frogmore Creek Best Accessible Accommodation Ibis Styles Hotel Best Pub-Style Accommodation The Richmond Arms Hotel Best Mid-Range Accommodation RACV RACT Hobart Apartment Hotel Best Apartment Suite Hotel Zero Davey Boutique Apartments Best Superior Hotel Accommodation MACq01 Hotel Best Deluxe Hotel Accommodation Saffire Freycinet Restaurant of the Year - Regional Driftwood Restaurant Restaurant of the Year - Metro The Lounge by Frogmore Creek Hotel/Pub Tavern of the Year - Regional The Richmond Arms Hotel

October 2018 www.tha.asn.au

11

Hotel/Pub Tavern of the Year - Metro Formby Hotel Accommodation Venue of the Year - Regional Saffire Freycinet Accommodation Venue of the Year - Metro MACq01 Hotel

October 2018 www.tha.asn.au

12

October 2018 www.tha.asn.au

13

October 2018 www.tha.asn.au

14

THANK YOU...

A Member of The Linde Group

October 2018 www.tha.asn.au

15

Congratulations to our AHA National Awards for Excellence 2018 Winners

Best Bistro - Regional Formby Hotel - Devonport Accepted by Mark Cadle

16 [email protected] 03 6220 7300

Hospitality Review

Best Restaurant - Regional Frogmore Creek - Cambridge Accepted by Nicole Quon, Shelley Temata and Damian Mather

Overall Hotel of the Year - Accommodation Division & Best Superior Accommodation MACq01 Hotel - Hobart Accepted by Jake Smith

October 2018 www.tha.asn.au

17

18 [email protected] 03 6220 7300

Hospitality Review

Will Hodgman ARTICLE

I know many of you are now preparing for the busy spring and summer seasons ahead, and the latest figures from the Tasmanian Visitor Survey show we have very strong foundations. Over the last year we welcomed 1.3 million visitors to our State for the first time ever. This represents 2 per cent growth on the same time last year, so despite some recent commentary about the number of tourists visiting Tasmania, these figures show growth in visitor numbers is sustainable and manageable. I firmly believe that we shouldn’t be pulling back the welcome mat. Tasmania has captured the world’s attention, so we need to capitalise on the opportunity and support growth in our visitor economy. Last year our visitors spent a record $2.4 billion - up 6 per cent - and this economic activity benefits communities across the State. Tasmania is now a much better place to live, work and play, and I’d argue that no industry has contributed more to this than the tourism and hospitality industry. My Government will continue to invest strongly in it. CONGRATULATIONS I’d like to take this opportunity to again congratulate the winners of the 2018 THA and Drysdale Awards for Excellence. The Awards showcase the excellent work of people in hospitality delivering quality experiences to visitors and locals. We offer great experiences, attractions, events, food and drink which are all a key part of the reason why people come here. But it’s the people in the industry who showcase these experiences and make our guests feel welcome that have turned Tasmania into one of the hottest destinations in the world. Well done to all Award winners, the THA and industry leaders for another great year. I am very proud to be your Minister. TASSIE ON A PLATE Finally, I’d like to congratulate the THA for hosting its first ever Procurer Meets Producer event, which connected chefs and hospitality teams with farmers and makers of Tasmanian produce. The event was held recently at Willie Smith’s Apple Shed and provided an informal opportunity for introductions and information- sharing. It’s fantastic to see so many restaurants, cafes, hotels and pubs striving to provide excellent authentic Tasmanian food experiences, showcasing our world-class fresh local produce. Best wishes for a big summer. Cheers!

19 [email protected] 03 6220 7300

Hospitality Review

Greg Astell ARTICLE

At the time off writing, as a North West Coaster, I’m extremely proud on two fronts which occurred recently. One being the AHA National Awards for Excellence that were held on the Gold Coast last month with the Formby Hotel, aka Central Bar and Restaurant, in Devonport winning Best Bistro - Regional area. What an outstanding result for the Goodstone Group and their dedicated staff, Devonport, the North West Coast and Tasmania as a whole. It would be remiss of me not to congratulate Jake Smith and his team at MACq 01 winning two awards at this prestigous event, one for Best Superior Accommodation and the biggie, Overall Hotel of the Year in the Accommodation Division. Congratulations also to James Skabo and his team at Frogmore Creek for the second year running winning the Best Regional Restaurant, what a fantastic achievement to win this award not once, but now twice. AHA National President Scott Leach said the winners, chosen from more than 5000 members nationwide, were the reason Australian hotels continue to lead the world. “Our staff and venues combine as the heart and soul of our industry,” he said. “One brings our industry to life each and every day while the other forms its ‘bricks and mortar’ backbone – constantly evolving and changing to ensure we stay at the top of our game. “The hotel industry is the most dynamic in the nation and a week rarely goes by without the launch of new ideas, renovations or complete re-developments at venues right across the country. “In a time of great change – when every customer is a potential reviewer – our industry continues to set the standard internationally and I congratulate all nominees and winners.” The second occurred when I attended the 2018 Dialogue Luncheon conducted by the TICT in Devonport late September with guest speaker, Managing Director of Tourism Australia John O’Sullivan, a question from the floor was: “ There are restaurants around the world with the tag of world’s best restaurant e.g. Osteria Francescana (Modena, Italy) and El Celler de Can Roca (Girona, Spain) should Tasmania with the abundance of wonderful product strive to have a world’s best restaurant?” John responded after some consideration: “No, why would you strive to be the best in the world when what we experienced at Mrs Jones restaurant in Devonport last night was first class, food, beverage selection coupled with great service. It had it all” Great work Jacquie and David and their staff also. John then proceeded to inform us of his visit with friends mid- winter to Hobart when the sampled more of what Tasmania has to offer and in his words as they wined and dined in and around Hobart, their experience was superb. Well done Tasmania, John is very well travelled and for us to receive this praise is testimony to

our industry’s passionate people. Cyber Security

This is such an important subject I thought I would include some information again just in case you have missed the prior messages. 1 in 4 businesses will experience a >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52

Made with FlippingBook - professional solution for displaying marketing and sales documents online