HR LD Developing Excellence v 22.10.19

HR LD Developing Excellence v 22.10.19

Developing Excellence

Overview of KAUST Internal Learning Programs

1 HR Organ i zationa l Deve lopment

Contents

Welcome and Overview...................... 3 HR Organizational Development ..........6 Booking Information ............................7 Courses Overview.................................8 Target audience for each program........9

Management Development………………...25

Introduction to Management ……………….26

Managing People…………………..……………..27

Leading Across Cultures………………..........28

Leading and Influencing Conversations…29

Professional Development Program ……..30

Personal Development ..................... 10

Negotiation Skills................................ 11

English Program ................................... 31

Persuasive Presentations....................12

Business English Communication Skills (BECS)…………………………………………………..32

Dealing with Conflict .........................13

Mind Full or Mindful?.........................14

Business English Writing Skills (BEWS)…33

Emotional Intelligence........................15

Intercultural Communications ............16

Constructive Conversations ............... 17

Communicating Assertively ...............18

Professional Presence Program ..........19

RISE………………………………………………....20

Springboard………………………………..…….21

Business Skills................................... 22

Project Management Professional .....23

Project Management Fundamentals ..24

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Welcome and Overview

Welcome to our overview of KAUST internal learning programs This catalog provides information about the different types of learning programs we offer. Our programs are designed to assist participants to develop the skills, knowledge and behaviors associated with the successful delivery of work objectives. The options in this catalog have been developed to meet the learning objectives in the annual performance and learning plans, and feedback from individual departments on what they need to support staff development. We hope you find it useful. HR Organizational Development Team If you don’t find what you need? Where there is role-specific specialized learning needs that are not met by our internal programs, there are other options available. Managers can request approval for their staff to participate in a specialized learning program or event. Alternatively managers can discuss options for providing onsite and bespoke learning opportunities with their HR Partner to address specific team or departmental needs. Many different ways to learn and develop Research shows that up to 70% of learning occurs from real life and on-the-job experiences. Activities such as working with colleagues, practicing work tasks and skills alongside someone with greater experience, and getting coaching and feedback from managers, are equally or even more powerful ways of learning and developing than formal courses and programs.

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New Hires Orientation Welcoming new starters to KAUST and helping them become effective members of the organization as soon as possible is important to us. Orientation explains the University’s vision and values as well as providing useful information about working and living in KAUST. It also offers a great networking opportunity through meeting other new starters. Specialized Learning As mentioned in our Welcome page, where a particular learning need cannot be met internally, managers can request approval for their staff to attend an externally provided learning event. Managers should complete the Specialized Learning Application Form on behalf of the individual, providing a clear business case for the request. English Language Program English is the working language at KAUST. We offer programs to improve learners’ level of English and develop their ability to work proficiently using the working language. We offer upper intermediate and advanced levels, each of which is divided into four courses. These courses focus on developing the English skills of non-native English speakers, with an emphasis on professional language and skills such as email writing and presentations. Further information on our English program can be found on page 50.

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e-Learning Our online learning resources can be accessed from our Learning Center in the Portal. Powered by Skillsoft, our online learning is a learning tool that you can use at times that suit you and at your own pace. Available twenty four hours a day, our online learning has been designed to complement internal programs, specialized learning opportunities and any informal work-based training that is relevant to your role. Skillsoft online learning provides staff with access to a diverse library of content, including certified learning courses with access to online mentors, learning resources that can count towards CPD credits, and videos that can be used for individual and team development. Click the e-learning Quick Link from your Learning Center home page

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HR Organizational Development The Organizational Development Team is committed to helping staff grow and develop personally and professionally. We support the achievement of the University’s goals by helping develop the capability of individuals, teams and people managers. We strive to assist staff to be successful in their jobs by enabling a supportive learning and development environment. Tailored Activities In addition to the courses in our Catalog, the HR OD team can provide a range of services such as bespoke learning programs for departments and team and individual coaching. The Learning Center Navigate around the Center to view learning options, book courses, launch e-learning or videos and access information and forms. Log in to the Portal and ensure you have Adobe Flash Player installed to use the full functionality of the Center.

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Booking Information

To offer flexibility, courses in are offered on different dates throughout the year according to demand. Bookings for the courses are made via ‘Learning’ in the KAUST Portal.

To access Click ‘Learning’ on the top menu bar of the Portal

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Courses Overview

The table on page 9 provides an overview of the courses that are currently available. We continually review our offerings and develop new courses. Details will be provided throughout the year. Please note - some of the courses are open to all staff and others are targeted at specific groups or level of employees. Bookings can be made via the Learning Center for those who are eligible to enroll.

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Target Audience for Each Program

English Language Business English Communication Skills (BECS) Business English Writing Skills (BEWS)

All Permanent Staff Negotiation Skills Persuasive Presentations Dealing with Conflict

Mind Full or Mindful? (Previous title Developing EI through Mindfulness) Emotional Intelligence Intercultural Communications Constructive Conversations Communicating Assertively Professional Presence Program Introduction to Management Project Management Professional Project Management Fundamentals RISE * Springboard * *These programs are only offered for women.

Spouses of Staff Spouse English Program

All People Managers Managing People Leading Across Cultures

Senior Professionals and People Managers Leading & Influencing Through Authentic Conversations

Nominated Programs Professional Development Program

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PERSONAL DEVELOPMENT

Our core courses for individuals provide opportunities to develop a range of communication and interpersonal skills which are aimed at making you more effective in your role.

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Negotiation Skills

Course Overview Negotiation is one of those words we tend to associate with labor relations, hard selling or the United Nations and not necessarily with ourselves. While it is different from influencing, it is however, something many of us do everyday. This course examines the different contexts in which the use of negotiation skills may be appropriate.

Course Objectives

Content

 Define the characteristics of effective negotiation

Differentiating negotiation and



non-negotiation activities

 Clearly recognize a negotiation situation

 The Four Phase Model for Negotiation: - Preparation - Discussion - Proposal - Bargaining

 Distinguish between different forms of negotiation  Identify and practice the different stages of negotiation  Understand and practice preparation and closing techniques  Understand and practice the different skills required to be an effective negotiator

Negotiation skills



Team roles and responsibilities



Closing techniques



Keeping track

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Participant Profile

Prerequisites

This workshop is for any member of staff who needs to negotiate within their role and wishes to develop the underpinning knowledge of effective negotiation

Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.

Duration

Half day

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Persuasive Presentations

Course Overview Presenting to external audiences or internal colleagues, from a podium or round a table, can be a stressful and testing experience. With knowledge of the subject and your audience, the application of a set of skills, behaviors and good practices and the personal confidence that comes from planning and practice, your presentations can be impactful and successful. Course Objectives Content

 Deliver persuasive presentations that meet the needs of the audience  Describe how to design an effective presentation  Practice techniques that help develop the confidence to deliver to a range of audiences

 The qualities of an effective presenter

Planning and structuring a presentation

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Setting clear objectives

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 Choosing and using visual aids

 Body language and presentation style

Duration

 Identify how to build rapport with the audience

One day

Participant Profile

An Intermediate level workshop targeted at people who are required to regularly give presentations to others. As there are a number of opportunities on the course to practice presenting, the number of participants is limited to 6.

Prerequisites

None

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Dealing with Conflict

Course Overview Conflict is a natural part of work and organizational life. Well-managed conflict can produce benefits and lead to positive changes, both in productivity and relationships. The course will provide the opportunity to explore the nature of conflict in the workplace and introduce strategies for managing it more effectively.

Course Objectives

Participants should be prepared to bring real examples from the workplace to work on within the workshop.

 Recognize the behavior patterns that lead to conflict.

Describe how avoid conflict



Content

 Use empathy to find win-win solutions.  Identify the role of non-verbal communication in conflict situations.  Outline how to successfully in intervene in conflict situations This program is suitable for all levels of staff who would like to develop their ability to manage conflict more assertively. Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab. Participant Profile Prerequisites

 Understanding our response to

conflict

 The Thomas Kilmann instrument

 Our conflict mode preferences

 Handling conflict techniques and

tactics

Handling conflict in groups

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Action planning

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Duration

Half day

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Mind Full or Mindful? (Previous Title—’Developing EI Through Mindfulness’) Course Overview According to Daniel Goleman, leader in the field of EI, the development of emotional intelligence relies on becoming more self-aware, which is can be trained through mindfulness. Mindfulness enables stability of mind and insight into how we are feeling, thinking and reacting. Mindfulness leads to better judgment and emotional balance, especially in difficult situations. The workshop gives an overview of mindfulness and how to cultivate it as the foundational skill that enables emotional awareness, a calm and clear mind and interpersonal effectiveness.

Course Objectives

Content

 Increase self-awareness and self-regulation, the first two core emotional intelligence competencies  Gain practical skills: mindfulness, journaling, techniques for self awareness and self-regulation.  Learn to listen in a mindfully and communicate with insight and awareness of others’ emotions and perspectives All levels of staff interested in learning how mindfulness can be a win-win for business and wellbeing by building focus, empathy and emotional intelligence. Participant Profile

 How to develop emotional intelligence

Becoming more present

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 Self-awareness, self regulation, motivation

Resilience

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Envisioning

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Empathy

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Duration

One day

Prerequisites

None

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Emotional Intelligence

Course Overview We have all worked with colleagues we admire. Often when we reflect on what makes them extraordinary, it is the way they connect with people at a personal

and emotional level. What differentiates them is their emotional intelligence.

Course Objectives

Content

 Understand what emotional intelligence means

 History of emotional intelligence

 Emotional intelligence defined

 Learn techniques to understand, use and appreciate the role of emotional intelligence in the workplace Understand the different emotions and how to manage them 

 Emotional intelligence blueprint

Understanding emotions

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Setting a personal vision

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Duration

Participant Profile

Half day

Individuals who want to understand more about how emotions impact on people and how their own behaviors may impact others.

Prerequisites

Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.

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Intercultural Communications

Course Overview Course participants will be introduced to models which facilitate understanding of how cultural conditioning shapes the way we think, behave and communicate. They will develop sensitivity and awareness to cultural differences and similarities and will explore techniques for more effective communication in a multicultural environment

Course Objectives

Content

 Increase self-awareness about how your culture has shaped your thinking and communication  Develop knowledge of how different cultures typically communicate and work  Provide tools and techniques to communicate and work more effectively across cultures

 Advantages and challenges that come from working in a highly diverse professional environment  The features of high and low-context communication  The trilemma of adaptation in a multi-cultural community  Recognizing different strategies for communicating effectively

 Build confidence for working successfully in a multicultural environment

Prerequisites

None

Duration

Participant Profile

Two half-day sessions

Individuals who want to improve their ability to communicate and work effectively across cultures by deepening their understanding communication and working styles in multicultural environment.

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Constructive Conversations

Course Overview We have conversations with a range of people at work—colleagues, managers and team members. Some of these conversations we may find more difficult than others. It can be challenging to discuss topics around performance standards, requests for learning and support, clarification of work goals and priorities, changing the way work is done and giving feedback. This course will assist you to have conversations that are constructive, that are handled well and that lead to the best outcome.

Course Objectives

Prerequisites

 Develop the communication skills for having constructive conversations

None

Content

 Undertake authentic conversations

 The importance of planning your conversation and knowing what your goals are  Identifying and practicing assertive conversation skills  Non-verbal communication that enhances your message  Essential principles of getting better conversational outcomes

 Have valuable discussions with your manager and colleagues regarding those matters that affect how you successfully contribute  Understand the balance of power in relationships

 Plan for a constructive conversation

Participant Profile

For those who want to develop the skills required to hold constructive conversations with colleagues and managers on a range of potentially challenging topics

 Practice and Action planning

Duration

One day

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Communicating Assertively

Course Overview Assertiveness is the quality of being self-assured and confident, without being aggressive. It involves having respect for yourself and others. This short course will help deepen understanding of what assertiveness is and develop the associated skills.

Course Objectives

Content

Define assertiveness

Defining Assertive Behavior

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 Recognize different communication styles and their positive and negative impact Be more effective when communicating and working with others  Act with greater confidence, and be more impactful in the workplace 

Interpreting Body Language

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 The Assertiveness Jigsaw: Internal factors  The Assertiveness Jigsaw: External factors

Action planning & evaluation

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Duration

Half Day

Participant Profile

Any staff member interested in developing their assertiveness skills

Prerequisites

Please note that this is a blended learning course and you will be required to complete some online training before you attend the half-day skills lab.

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Professional Presence Program

Course Overview This highly participative personal development program provides support staff and early career professionals with increased self-awareness, insight and the skills to develop themselves and progress their goals. The focus is on developing excellent communication skills, positive personal impact and influence.

Course Objectives

Prerequisites

 Describe your strengths and development areas Remain assertive in difficult conversations  Recognize and manage emotional responses  Know when and how to modify your behavior  Give effective and constructive feedback  Remain objective and focused when faced with potential conflict  Influence in a convincing and authentic style 

The program includes pre-course and intersessional work including the MBTI questionnaire. Participants must be open to giving and receiving feedback, and exploring their personal strengths and development needs .

Content

 Impact and communication styles

 Collaboration and working in teams

 Self-awareness and self-management

Relationship management

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 Influencing and establishing rapport

 Myers Briggs Type Indicator (MBTI)

 Individual developmental feedback and plan

Participant Profile

Support staff and early career Professionals

Duration

Two, 2 day modules approximately 4-6 weeks apart

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RISE – empowered women’s development program Overview For all KAUST women in grades P1-P5, this program provides the opportunity to explore and maximize personal strengths at work, progress and enrich careers, identify practical strategies for increasing success at work and find the solutions for overcoming challenges. Objectives

 Building effective networks and coalitions  Choosing “life by design’ not ‘by accident’ – taking charge of your career. This program is aimed at women in grades P1-P5 who want to maximize their impact at work, progress their careers and contribute more, and have greater work satisfaction. Profile If you are at the start of your career, have a more limited experience of work or, want to start work on your all round personal development first, then you may want to attend the Springboard Program before attending the RISE program. Prerequisites

 Gain clarity on work aspirations and success factors  Understand how to present yourself more powerfully  Use key techniques for building confidence in any situation

 Have strong, influential conversations

 Develop an action plan to take charge of your life

Content

 Realizing your potential – what needs to happen  What are my work goals and aspirations and how do I achieve these  Focusing on what you are uniquely good at

Duration

 Increasing motivation and resilience

This is a three day program in total – split over a two day workshop and a one day workshop that takes place 5 weeks later.

 Empowering yourself by changing self- limiting beliefs

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Springboard – work and personal development for women Overview Springboard is an award winning personal and professional development program designed for all women in KAUST. More than 245,000 women across 40 countries have attended. It has been created to enable participants to achieve greater recognition and influence and to fulfill their potential in both their work and personal lives.

Objectives

 Participants work in small groups in the workshops to identify needs and find solutions, and are encouraged to support each other between workshop days. These four workshops are for any women who want to spend time developing their goals, plans and skills based on a greater knowledge of themselves and their values. Participant Profile

 Assist you to set personal goals and make plans to achieve these based on new knowledge and self-awareness, with an informed view of personal strengths and areas for development.  Provide support to identify the opportunities and challenges in meeting your potential.  Develop skills in problem solving, communication, dealing with change, building resilience and creative thinking.  The program consists of four one-day workshops – all of which need to be attended. There is a workbook, which participants work through in their own time. Guest speakers inspire and share their learning.  Content

Prerequisites

None

Duration

Four one-day workshops spread over twelve weeks.

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BUSINESS SKILLS

The courses in this section have been selected to develop key business skills and knowledge required across the University.

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Project Management Professional

Course Overview (Note: This course has a charge to your cost center) This comprehensive five day PMP Exam Preparation course will prepare you to pass the Project Management Professional (PMP®) examination. The course is kept up-to-date with the framework of knowledge outlined by the Project Management Institute's PMBOK® Guide. Course Objectives Content

 Prepare to take the PMP® exam

Introduction



 Project management framework

 Understand the ten management knowledge areas and five process groups as per the PMI PMBOK® latest edition  Understand the PMP® exam structure and type of questions  Master the tips, tricks, tools and techniques on how to approach the exam questions  Learn to visualize, memorize and remember project management terms, concepts and theories  Practice simulated exam questions to help eliminate the anxiety of taking the exam

 Project management environment

 PM knowledge management areas

 Professional and social responsibility Prerequisites To be able to take the PMP certification exam you must meet the Project Management Institute’s prerequisites which are secondary degree (high school diploma, associate’s degree or the global equivalent), 7,500 hours leading and directing projects, and 35 hours of project management education (the PMP course) - or four-year degree and 4,500 hours leading and directing projects, and 35 hours of project management education (the PMP Course).

Participant Profile

Individuals involved in project working who wish to prepare to take and pass the Project Management Institute's PMP® certification exam.

Duration

Five days

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Project Management Fundamentals

Course Overview

This course provides a step-by-step guide to planning and executing a project. Working through case studies with real-world scenarios, you will learn and

apply methodologies and good practices of formal project management.

Course Objectives

Content

 Develop and understanding of the key principles of Project Management for example how to;  Initiate a project and develop a project plan  Manage risks, procurement and project communications  Manage project stakeholders and team members  Manage changes in the project and ensure governance  Manage a project through each stage of its life cycle  Monitor project activities and assess progress

 Introducing Project Management

 Project Planning and Control

 Project Leadership, Communication and Stakeholder Management

 Project Quality Management

 Project Cost Management and Reporting

Procurement and Contract Management

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 Assessing and Managing Project Risk

Filling in the gaps



Prerequisites

Participants must be in role where they lead or actively participate in projects

Duration

Participant Profile

2 Days

New Project managers, project team members, project engineers or other roles involved in the working of projects.

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MANAGEMENT DEVELOPMENT At KAUST we aim to promote a culture of continuous learning and high performance. The courses in this section are aimed at helping those who are new, developing or established people managers to grow and develop in their role. Please note - some of the courses listed in this section are targeted at specific groups or level of employee. Bookings can be made via the Learning Center for those who are eligible to enroll.

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Introduction to Management

Course Overview This course offers an opportunity to gain an understanding of leadership and management techniques without having the practical experience of managing people.

Course Objectives

Content

 Know the difference between management and leadership  Appreciate the different roles of managers  Recognize different styles of leadership and management  Describe what effectiveness means in the job of managing people

 Models of management and leadership

What do managers do?

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 Motivation and empowerment

Group Dynamics

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Managing change



Prerequisites

See participant Profile

Participant Profile

For those not in a staff management role and who either aspire to be or, who would like to gain an appreciation of effective management and leadership behaviors

Duration

One Day

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Managing People

Course Overview The move from 'individual contributor' to 'being in charge' can be a welcome career development but, can also be challenging and confusing. Drawing on your current experience as a people manager, this course will assist you to be a more skillful and confident people manager, developing your own style to get the best from yourself and your team.

Course Objectives

Content

 Develop both a managerial skill set and a leadership mindset  Have an appreciation of the range of models, theories and ideas on key aspects of managing people  Improve your skills in achieving results through others and developing their effectiveness

 Being a manager and a leader

 Factors affecting team performance

Understanding people and communication



 How is your team working now?

 Manager's role in learning and development  Supporting and managing teams through change.

Participant Profile

Aimed at people managers who are less experienced at managing people, and those who would like a refresher and some time to re-focus on the people management aspects of their role

Prerequisites

See participant Profile

Duration

Two Days

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Leading Across Cultures

Course Overview The masterclass builds awareness of the implications and choices for People Managers around how to lead in our multi-cultural environment – finding the right balance between their leadership style, the needs and expectations of their team, and the broader KAUST context and culture.

Course Objectives

Content

 Develop awareness of how expectations of leaders can vary across cultures  Deepen insight into own leadership style and impact  Explore how to manage and bring out the best in a diverse team

Leading in a multi-cultural environment



Cultural orientations



FAR model



Core quadrants



 Managing multi-cultural teams

Participant Profile

Prerequisites

Participants should currently be in a role

Pre-work includes the completion of a short questionnaire on the background of participants and experiences of working in a multi-cultural context .

Managing people or project teams

Duration

One day

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Leading and Influencing through Authentic Conversations

Course Overview The ability to hold high quality conversations and influence others to follow your lead is a key skill. The aim of the program is to enable experienced professionals to enhance their flexibility and skill in influencing people at every level within the organization.

Course Objectives

Content

 Gain insights into your influencing style, presence and impact influencing strengths and areas for development  Increase your confidence in holding authentic conversations  Assess and choose the appropriate style for different situations  Deepen understanding of ‘resistance’ and how to manage it  Prepare an influence strategy to help achieve a key objective Participant Profile The course is designed for experienced, senior professionals  Acknowledge your

Positive influencing



 The Authentic Conversation Model TM

Intention versus impact



Practice sessions



Skills master classes



Influencing strategy



Prerequisites This is an experiential program, which involves practicing different influencing skills and behaviors. Participants bring topics that can be used for practice sessions. The workshop also involves a short video recording exercise, subject to participant’s agreement.

Duration Two days

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Professional Development Program

Course Overview The Professional Development Program is offered to nominated senior professionals at KAUST. It aims to equip them with the self-awareness, insight and skills to develop themselves within the institution. The program also offers development to the line managers of the participants to help them provide support throughout and beyond the program.

Course Objectives

Content

 Equip key professional staff with the self-awareness, insight and skills to develop themselves within the institution  Build engagement and commitment to practicing the skills and knowledge gained through the program  Enable participants to develop and progress their professional goals  Create a cohort of highly motivated professionals with the potential to grow within the institution  Develop a cohort of managers who support their teams and “create the environment for their staff to flourish”.

 Exchange of experiences and expectations with previous cohorts during the Launch event  Introduction to Developmental assessment Centre and Coaching session

 Developmental Assessment Centre

 Developing Influence & Impact

 Working within a Global Research University  Establishing High Performing Project teams  Application of learning through Internal projects  Final reflections, presentation of projects to stakeholders, next steps and celebration session

Participant Profile High Performing Senior Professionals who are nominated by their senior

Duration Modular spanning across 3 months

management Prerequisites See participant Profile

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ENGLISH PROGRAM English is the working language at KAUST. The Business English Communication course offers an opportunity to improve language level and skills (reading, writing, speaking and listening) in the context of work.

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Business English Communication Skills (BECS)

Course Overview

We offer an intermediate to advanced level English course, which is divided into four parts of 8 weeks each. This course focuses on developing the overall language ability of non-native English speakers, from B1 to B2/C1. The course context places an emphasis on professional language and skills such as email writing and presentations.

Course Objectives

Entry requirements.

 Improve participants’ ability to interact in English with a higher level of fluency and spontaneity  To communicate more effectively in a professional working environment

Language level placement test by appointment. Please contact [email protected]

Dates and Booking

 Improve grammatical accuracy

To register your interest in attending a course please send an email to: [email protected]

Raise overall English level



Duration

This course lasts for eight weeks and meets twice a week for two hours per class. Please note that if you are attending the course to raise language level we recommend you attend all four parts of the course. (32 weeks).

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Business English Writing Skills (BEWS)

Course Overview

We offer four modules of Effective Business Writing which focus on business writing skills. By the end of the course, participants will be able to write more professionally and efficiently in terms of readability, accuracy and impact. The modules target tone, layout and the language of professional business writing. Course Objectives Participant Profile

 Write clear and easily understood emails  Clarify when to use formal versus informal writing styles  Improve readability of writing with clearer format and layout  Improve grammar and functional language

Participants must be of an Upper Intermediate level.

Duration

Total of 32 hours. Please see the course dates.

Entry requirements.

Language level placement test by appointment. Please contact [email protected]

Content

 Formal versus informal writing

 Functional language and common phrases for making and responding to requests, canceling and changing arrangements, and making sugges- tions and proposals  Clear format and layout of writing us- ing headings, numbering and bullets, and white space  Grammar and structure including inking words

Dates and booking

To register your interest in attending a course please send an email to: [email protected]

Punctuation

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