LSBU - Deputy Director of Estates and Academic Environment…

DEPUTY DIRECTOR OF ESTATES AND ACADEMIC ENVIRONMENT (ESTATES SERVICES) CANDIDATE INFORMATION PACK

CONTENTS

1.

Executive Summary

2.

Job Description

3.

Person Specification

4.

Organisation Structure

5.

Further Information

6.

Application Process

EXECUTIVE SUMMARY

London South Bank University (LSBU) is one of London’s largest and oldest universities with over 18,000 students and 2,000 staff. Since 1892, the University has been providing vocationally-relevant, accredited and professionally recognised education.

The Deputy Director of Estates and Academic Environment (Estates Services) is one of three senior posts reporting

directly to the Executive Director of Estates and Academic Environment (EAE) and part of the Strategic Management Team responsible for defining and delivering the estate strategy which underpins the overall delivery of the LSBU Corporate Strategy. The postholder will be jointly responsible for pro-actively developing and co-ordinating the physical environment to create and maintain an optimum learning environment. This includes the two LSBU campuses at Southwark and Havering and campuses occupied by the other members of the LSBU Group in Lambeth and Southwark. Reporting to the Director of Director of Estates and Academic Environment (EAE), the Deputy Director of EAE (Estates Services) will lead the Estate Services team in the strategic direction, implementation and management of all FM, space management and estates information management across our diverse estate.

Mission and Vision Our mission is to be recognised as an enterprising civic university that addresses real world challenges. By 2020, we want to be London’s top modern university and our Corporate Strategy 2015– 2020 sets out how we’ll achieve this vision.

Student Success We want to be recognised for providing a personalised and practical education that will set graduates up for a successful career and prepare them to hit the ground running. Real World Impact Our teaching is accredited, applied and professional, while our research creates new knowledge with practical applications, helping to find solutions to global issues.

Our Values are EPIIC Excellence We are known for working to a high standard and providing a quality service to all. Professionalism Everyone takes personal accountability and responsibility, leads by example and inspires others. Integrity We communicate with transparency and respect, creating a working and learning environment based on trust. Inclusivity We celebrate being a diverse and vibrant community, where there are no barriers to inclusion and where we view the differences between people as a source of strength. Creativity We are innovative, generating ideas and opportunities that are useful in solving problems and enhancing the reputation of the University.

Access to Opportunity We’ve built strong links with local and international partners, creating new global opportunities while engaging with our communities and widening participation. Strategic Enablers We make sure we have the right facilities, systems and people to deliver our strategy.

We’ve established a new group of like-minded specialist education providers, offering learners the opportunity to transfer between technical, vocational and academic pathways. The LSBU Group includes: London South Bank University (LSBU) Lambeth College South Bank University Academy of Engineering (for 11-19 year olds) South Bank University Engineering UTC (for 14-19 year olds) South Bank University Enterprises Ltd

We’re also establishing a new Institute for Professional and Technical Education (IPTE) which will provide a one-stop-shop for employers and learners who wish to participate in apprenticeships. In February 2019, The Lambeth ‘Careers College’ joined the LSBU Group of education institutions in a pioneering move designed to enhance Lambeth College’s offer and create greater access to education for all across south London. We joined forces to maximise social impact, build on strong relationships with local employers and support progression to good jobs and careers. As a leader in technical education and graduate employability, LSBU shares a vision to create a vibrant hub for south London education that will break down educational boundaries, create learning and career pathways and focus on student outcomes and success. The new partnership promises students at Lambeth College the benefit of a wide range of educational and career development opportunities, including links to strong employer partnerships.

JOB DESCRIPTION

JOB SPECIFICATION School/Department: Estates and Academic Environment (EAE) Job Title/Grade: Deputy Director of Estates and Academic Environment (Estates Services) Grade A Reporting to: Executive Director of EAE Purpose of the post The post is one of three senior posts reporting directly to the Executive Director of Estates and Academic Environment (EAE) and part of the Strategic Management Team responsible for defining and delivering the estate strategy which underpins the overall delivery of the LSBU Corporate Strategy 2015-2020. The postholder will be jointly responsible for pro-actively developing and co-ordinating the physical environment to create and maintain an optimum learning environment. This includes the two LSBU campuses at Southwark and Havering and campuses occupied by the other members of the LSBU Group in Lambeth and Southwark. You will be responsible for the delivery of efficient, effective soft FM services tailored towards the evolving and changing business requirements of diverse stakeholders across the university estate whilst supporting organisational direction and initiatives. These services include, but are not limited to :- Outsourced contracts - security, cleaning and waste management, catering, reception, grounds maintenance and pest control ‘In house’ services - furniture supply, switchboard, space management/moves, room bookings, post/goods delivery and distribution, wayfinding, signage, CAFM system/Helpdesk and portering. The postholder will be required to deputise for the Executive Director of EAE during periods of absence where appropriate

MAIN ACTIVITIES AND RESPONSIBILITIES: 1. General

• To lead the Estates Services Team and service suppliers on the strategic direction of estates services, implementation and management of the customer service portfolio across the university. • To ensure the delivery of an excellent customer focussed estates service to support both the staff and student experience. • Act as ‘risk champion’ for all Estates Services operations and ensure compliance with the University’s risk management strategy through the identification and management of risks effectively and economically. • To demonstrate a duty of care to ensure that contracted service suppliers and their staff maintain a safe environment whilst carrying out their duties and are compliant with all health and safety legislative procedures. • To work with Health, Safety and Resilience on auditing and compliance issues including the production of safe systems of work risk assessments etc. • Any other duties that may reasonable be required from time to time commensurate with the grade of this position. 2. Strategy & Policy • To develop long terms strategies in the areas under the postholders management control including the production of annual operational plans for the delivery of Estates Services. • To develop and implement a robust system and process of monitoring service delivery and communication of delivery to the stakeholder. • To identify and develop policies, procedures and standards which encourage collaborative working and demonstrate best practice, incorporating systems for continuous assessment and improvement with the aim to deliver an exceptional service. • To regularly review current service delivery for all estates services to ensure that value for money is delivered at all times.

JOB DESCRIPTION JOB DESCRIPTION

3. Staff Management • To be responsible for the day to day management of staff including performance management, the undertaking of appraisals, the identification of training and personal/ professional development requirements consistent with the changing and evolving needs of the business. • To promote a culture of health and safety by ensuring that Estates Services staff are competent and compliant with health and safety legislation. 4. Operational Management • To work in partnership with all other services within EAE to ensure that the Department works as one Team delivering a professional, high quality service to customers and stakeholders and to assist with the delivery of soft landings/mobilisations of new buildings and significant refurbishments. • To oversee the management of contracted service partners ensuring that delivery is consistent with contractual agreements whilst remaining flexible to the changing business requirements of the University. • To maintain clear SLAs for each aspect of the service and to present regular reports on the delivery of services based on the agreed KPIs. • To act as the informed client providing estates services advice to stakeholders on refurbishment and capital projects across all campuses. • To work closely with Procurement to ensure that the EAE outsourced contracts are prepared to specification, tendered, evaluated and are representative of the university and stakeholder requirements. • To co-ordinate EAE support services for major events on campus (Open Days etc). 5. Reporting & Communication • To present and prepare both written and verbal reports, providing management information to Senior members of the University on a regular basis. • To build strong effective relationships with stakeholders ensuring that their needs and expectations are understood and managed, ensuring effectiveness and organisational confidence in the service delivered.

6. Revenue & Budget Management • Day to day management of a delegated budget of approx..£5m including the maintenance of accurate financial records for both income and expenditure in line with the University’s financial regulations, policies and guidelines. • To deliver the delegated annual budget in line with forecasts. • To provide clear evidence of value for money. • The identification of income generating opportunities. 7. Environment and Sustainability • To lead on all environmental sustainability initiatives within all Estates Services functions including membership on the Sustainability Stakeholders Group and working directly with students. • The ongoing development and review of a sustainable waste and waste reduction policy to reduce waste sent to landfill and increase re-cycling across all campuses. • To support sustainability programmes and initiatives and to ensure that sustainability impacts are addressed e.g. through the procurement of goods and services etc.

PERSON SPECIFICATION

SELECTION CRITERIA A. Educated to a degree level or equivalent with a professional qualification or experience which is relevant to the role e.g. BIFM professional qualification or similar. B. Extensive knowledge and experience of managing and providing effective and efficient soft facilities services across a diverse campus portfolio. C. Experience in the day to day management of a diverse staff team including the identification of training, performance management and staff development. D. Experience of designing and implementing service plans at both strategic and operational level. E. Demonstrable experience in imbedding excellent customer service into the day to day operational processes and delivery. F. Excellent communication skills and the ability to communicate with a diverse range of both internal and external stakeholders both verbally and in writing. G. Proven experience of procuring and managing a range of external contracted services including regular review of performance and contracts. H. Operational project management and strategic planning and organisational skills. I. A full understanding of Health and Safety legislation and its practical application in the day to day delivery of the services. J. Extensive experience in the management of a multi million pound delegated budget in line with required financial processes and procedures. K. Ability to prioritise own workload, work under pressure with the minimum of supervision to meet deadlines. L. The ability to work outside normal contractual hours if required from time to time commensurate with the grade of this position.

M. Able to demonstrate an understanding of, and commitment to, equality and diversity, and its practical application.

ORGANISATION STRUCTURE

FURTHER INFORMATION

CONDITIONS OF SERVICE This post is Grade A, the full time salary range is £64,568 - £72,652 per annum.

The basic working week will be 35 hours, worked from Monday to Friday; 9.00am to 5.00pm, with a one hour unpaid lunch break each day. However, you are expected to work for the period required to fulfil the duties of your post to the satisfaction of your line manager. Annual Leave commences at 26.5 working days per annum plus public and bank holidays and days when the University is closed. The successful candidate will serve a 12 months probationary period and an interim report will be made at the end of 6 months service. All appointments are subject to the receipt of references satisfactory to the University. It is standard procedure to apply for references only for the successful candidate. Offers of appointment are subject to proof of permission to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006 and original documentary evidence will be required. The successful candidate will be required to complete a pre-employment medical screening questionnaire, and may be required to undergo a medical examination prior to a written offer of employment being made. The University offers automatic membership to the Local Government Superannuation Scheme (LGPS) which is a defined benefit occupational pension scheme. The benefits under the Scheme are based on length of membership and Career average salary. Contribution rates vary according to the level of pensionable pay. Details of the contribution rates and pay bands, together with details of the Scheme can be found in the London Pensions Fund Authority (LPFA) document.

EQUAL OPPORTUNITIES POLICY STATEMENT The University is committed to equality of opportunity both as an employer and as an educational institution. The University will promote good relations among its staff and students and will create conditions which contribute to the full development and potential of all its members.

APPLICATION PROCESS

For a confidential conversation please contact our advisors Michael Hewlett (michael.hewlett@ mrgpeople.co.uk) and Ben Duffill ([email protected]) of The Management Recruitment Group on 0203 962 9900.

Applications should consist of a comprehensive CV and a covering letter. Applications should be sent to; [email protected]. The closing date for applications is 4th October 2020.

52 - 54 Gracechurch Street London EC3V 0EH 020 3962 9900

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936