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Premier Customer Guide
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Premier Customer Guide
Contents
1.0
Premier Overview
4 4 4 6 6 6 7 7 9 9
1.1
Premier Service Standard Premier Service Summary Entry Qualifications Minimum Volumes Addressing Standards Indicia for Access-Standard Indicia for Access-Standard
1.2
2.0
2.1
2.2 3.0
3.1
3.2 3.3 4.0 5.0 5.2 5.3 6.0 6.1 6.2 6.3 6.4 6.5 6.6 6.7 7.0 5.1
Indicia Size
Return Addresses and Undeliverable Mail
Enquiries & Complaints Preparing Mailings Step 1: Format Separation
1 1 12 12 12 14 15 15 15 15 16 16 17 17 19 21 23 23 23 24 24 24 26 26 26 26
Step 2: CBC / OCR / Machineable / Manual Split
Step 3: Weight Band Separation
Sortation & Presentation
Minimum Bag Fills
Undersized Bags/Trays
Sortation
Presenting your Mailing items in Bags Presenting your Mailing items in Trays Presenting Mixed Weight Mailings Presenting Business Mail Large Letters
Final Labelling Requirements
7.1
Bag Label Examples
8.0
Consumables for Mailings
8.1
Blank bag/tray Labels and Bag Ties
8.2 9.0
Bags and Magnums
Documentation/Notification .tnt file (Posting Dockets)
9.1
9.2
Collection Receipt
10.0 10.1 10.2 10.3
Despatching the Mailing Pre-notification of Mailing 7 Day Rolling Forecast
08:00 24 Hour Pre-advice (. tnt file)
2
11.0 11.1 11.2 11.3 11.4 12.1 12.2 12.3 12.4 12.5 12.6 12.7 11.5 12.0
Collection Processes
27 27 27 27 27 27 28 28 29 29 29 30 32 35 37 39 40 41 43 44 53 65 79 82 84 85 87 88 90 92 31
Collection Times
Collection Time Change Process
Customer Health and Safety Procedures Unloading and Handover at Customer Premises
Contingency
Procedures for Handling Non-compliant Mailings
Pre-notification and Pre-advice
Collections
Documentation
Indicia
Addressing Standards
Mail Presentation Health and Safety
Appendix A Addressing Mailing items Appendix B Quality Assurance (QA) Process Appendix C Whistl DSA Sort >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114
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