Shangri-La Academy Recommends - EDITION 1

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 1 A P R I L 2 0 2 0

Welcome to the first edition of the Shangri-La Academy Recommends Newsletter. The purpose of this newsletter is to provide our Shangri-La colleagues with some recommendations to continue develop self with internal and external learning solutions.

This publication is prepared by the Global Shangri-La Academy team and will be distributed every two weeks.

In this EDITION NO. 1:

• Introducing TYPSY, an online learning platform with literally hundreds of video based lessons focused on hospitality skills…………………………….......…..1

• What’s in our catalogue? Featuring Shangri-La Academy Learning programs developed in house and available already…………………………………………….……2

• What’s coming up? Keeping you up to date with the Online Programs that will be launched at Shangri- La Academy Online in May……………………….……3

1. INTRODUCING

INTRODUCING

The Shangri-La Academy has partnered with TYPSY: an Australian – based company that provides online learning modules on functional hospitality skills.

From now and until October 31 st 2020, our Shangri- La colleagues will benefit from TYPSY’s catalogue which features 500+ lessons in English with closed captions in 20 different languages!

The courses in TYPSY are about:

All TYPSY courses are endorsed by the

INSTITUTE OF HOSPITALITY

TO ACTIVATE YOUR FREE TYPSY SUBSCRIPTION, FOLLOW THESE THREE SIMPLE STEPS:

Use the following link to go to the TYPSY Website: https://info.typsy.com/shangri-la-covid

A

B

Click on ACCESS NOW:

Enter an Email address and create a password for your account. You can use your Shangri-La Email or a personal E-mail address. Then, follow steps 2, 3 and 4 and start discovering TYPSY!

C

2.

WHAT’S IN OUR SHANGRI-LA ACADEMY ONLINE CATALOGUE?

WE WOULD LIKE TO RECOMMEND THESE PROGRAMS ALREADY AVAILABLE AT SHANGRI-LA ACADEMY ONLINE FOR ALL COLLEAGUES WHO WOULD LIKE TO SELF-ENROL:

1. SHANGRI-LA TEA:

What differentiates us from other tea brands is the right to leverage our true Asian roots. In a market saturated with brands playing on their colonial heritage, we are rooted in nature inspired by the Shangri-La landscape.

2. COACHING CONVERSATIONS FOR SALES PERFORMANCE:

As a Sales Leader, a key component of your role is to guide your team's sales performance. This involves recognising your top performers and supporting your weaker performers to improve their results. This course will help you understand your responsibilities regarding holding Coaching Conversations and help you learn how to tackle them.

3. HOW TO SUPPORT YOUR IMMUNE SYSTEM:

Supporting the immune system allows the immune system cells to do their job. If the body is healthy and functioning perfectly, this will be much easier. The focus is not always on strengthening the immune system specifically, but rather the whole body to allow the immune system to function optimally.

To learn more about Shangri- La Academy Online courses, please speak to the Learning and Development Manager in your hotel.

4. SECURITY AWARENESS FOR HOUSEKEEPING:

This course focuses on bringing up security awareness for all rooms' colleagues and aims to increase their ability to judge and report any suspicious activity.

5. THE ART OF NEGOTIATION:

In Art of Negotiation, you will learn negotiation strategies to understand, plan, and achieve your objectives in a variety of contexts. A three level learning path that focuses on understanding of both analytical tools and interpersonal techniques for dealing effectively with different negotiation styles and tactics This program is beneficial to anyone whose role involves effecting favourable outcomes as a result of interacting and influencing other people.

6. PROJECT MANAGEMENT:

The course includes the following: • Basic principles of

project

management • Project planning as a key skill required for the effective management of the projects. • Techniques that give projects the maximum chance of success.

7. SPA SEQUENCE OF SERVICE:

A collection of videos made by our wellness Shangri-La team, demonstrating step by step the elevated standards of a perfect Spa experience.

8. LEADERSHIP DEVELOMENT: JUNIOR LEADERS PROGRAM (J.L.P.)

3.

WHAT’S COMING UP?

2.

WHAT’S IN OUR SHANGRI-LA ACADEMY ONLINE CATALOGUE?

COURSES TO BE LAUNCHED IN MAY IN SHANGRI-LA ACADEMY ONLINE

HR INTERVIEWING SKILLS HR FUNCTIONAL LEARNING

ALLERGENS AWARENESS F&B FUNTIONAL LEARNING

FAMEX PLAYBOOK FAMEX LEARNING

INPUTTING ACTUALISED REVENUE INTO DELPHI SALES FUNCTIONAL LEARNING SECURITY AWARENESS FOR FRONT OFFICE SECURITY FUNCTIONAL LEARNING FRONT OFFICE UPSELLING ROOMS FUNCTIONAL LEARNING

R E C O M M E N D S

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b r o u g h t t o y o u b y S h a n g r i - L a A c a d e m y .