Shangri-La Academy Recommends Edition 3

Shangri-La Academy Recommends Edition 3

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 3 J U N E 2 0 2 0

It has been a month since we released the first edition of the Shangri-La Academy Recommends Newsletter! We hope you have enjoyed the courses recommended.

We are happy to announce and promote all the new learning courses that have been developed in partnership with our HQ Global Functional Leaders.

As you will see in this edition, new online courses include content in: Core Learning Programs, Golden Circle and JEN by Shangri-La among others.

We would also like to share some new initiatives implemented by functional leaders such as the use of virtual classrooms, to support the learning of our colleagues.

In this EDITION NO. 3 :

• What’s NEW at Shangri-La Academy Online? ............................................ 1

• What is TRENDING on TYPSY …………………………………………………………… . …… ..2

• BarSmarts & BarStarts, the numbers! … . ……………………………………………… ... 3

• Virtual Classrooms ……………………………………… . ……………………… . ……… . ……… . 4

• What’s COMING UP ?................................................................................... 5

1 . WHAT’S NEW AT SHANGRI-LA ACADEMY ONLINE?

1.GLOBAL FIRE & LIFE SAFETY ORIENTATION 2020

The safety of our guests and colleagues always remains as our first priority. This course equips them with the basics of Fire & Life Safety, different types of systems and fire emergency response procedure.

This course is for all hotel and non- hotel colleagues.

It is part of the Balance Scorecard indicators and must be completed by October 31 st 2020 at the latest.

This program will be available in 12 languages in the coming week.

2.IMMUNE BOOSTER TREATMENT

It’s not a secret that people are now looking for ways to support and improve their immune system. There is not a ‘one - pill’ that would help to do it all. That’s why we have developed a series of treatments in one spa experience of 90 minutes for our guests. This course is mandatory for all Spa Managers, Spa Therapists and Spa Receptionist.

3.JEN DEEP DIVE

In-depth information and must know about the brand, JEN by Shangri-La.

This course introduces you the brand personality, pillars and personas. It also provides an overview on the experience principles and JEN Signature Experiences. This course is mandatory for all JEN Talents. It also opens for self-enrolment for all colleagues who are interested.

4.GC Fundamentals

This exciting course aims to enable the learner to be aware of the importance of guest loyalty and gives them an understanding of what Golden Circle means to you and our members. This course is mandatory for all hotel employees including General Manager and ExCom. It also opens for self-enrolment for all colleagues who are interested.

5.Front Office Upselling

This exciting course aims to enhance your Upselling skills at Front Office by applying the knowledge and techniques learned. This course is part of a blended learning program, colleagues will need to start completing the online module. A face to face component will follow later in the year.

This course is mandatory for all L3-5 Front Office colleagues.

6.PROCUREMENT E-LEARNING COURSES

As part of our E-Learning portfolio in procurement, the following courses are available and open for self- enrolment: • Contract Management Essentials • Supplier Relationship Management • Negotiation Movement Techniques • Negotiation Tactics • Negotiation Essentials • Introduction to Contract Law • Introduction to eProcurement • Risk Management • Procurement Essentials • Developing and Using Power • Negotiation Persuasion Methods These courses are mandatory for all Procurement colleagues and must be completed by August 22nd 2020 at the latest.

The Shangri-La Academy Team would like to thank the HQ functional leaders who have contributed and collaborated actively in the making of these newly launched courses.

Should you have any questions regarding the courses please e-mail Daniel Agudelo at Daniel.Agudelo@Shangri- La.com or Alison Li at [email protected].

Special thanks to: Spa: • JEN by Shangri-La: •

Carlos Calvo Rodriguez

Roman Benjamin Puno

Golden Circle: • Eman Ng •

Susanna Wong

F&B: •

Jean Marc Diezens

Rooms: •

Joshua Masillamoney

Jude Medida

•

Procurement: •

Jee Kin Chin

ACADEMY CATALOGUE

In order to give all colleagues a clearer overview on the learning opportunities provided by Shangri-La Academy, we are excited to announce that the Academy Catalogue is now available online! It covers the programs and workshops of different divisions in 2020, including details on learning objectives, target audience and link to courses. It will be updated monthly. Please login to your Shangri-La Academy account and access the catalogue under the RESOURCE tab for your own interest!

The following team members from the Shangri-La Academy developed the catalogue:

Alison Li

•

Should you have any questions regarding the courses please e- mail Alison Li at: [email protected].

2 . WHAT IS TRENDING ON TYPSY!

TYPSY NUMBERS!

We would like to share with you some of the statistics on the usage of TYPSY.

1. NUMBER OF COLLEAGUES USING TYPSY

1,289 TOTAL Members

708 ACTIVE Members Members who have started watching a lesson and have an account status of licensed.

619 ENGAGED Members Members who have watched at least 3 minutes of content in the past 30 days and have an account status of licensed.

2. TOP 10 COURSES COMPLETED

TYPSY NUMBERS!

3. OVERALL TOP 10 HOTELS AND SKILL CREDITS EARNED These are the properties with the most number of courses completed so far, and the Top 10 skills they have earned from the learning.

4. COURSE RECOMMENDATIONS The below are the courses recommended by the Shangri-La Academy team on TYPSY.

EVERY SKILL YOU ACQUIRE DOUBLES YOUR ODDS OF SUCCESS.

KEEP LEARNING ON TYPSY!

3 . BarSmarts & BarStarts, THE NUMBERS!

BarSmarts & BarStarts NUMBERS!

63 Registered Users 15 colleagues attending BarSmarts 48 colleagues attending BarStarts

17 users have completed at least 1 course

4 users have already completed all the courses and graduated

STEPS TO REGISTER:

1. Go to www.barsmarts.com 2. Click on “Register”

3. Choose the program being registered for (Level 1 - BarStarts or Level 2 - BarSmarts). Enter the PROMO CODES designated for Shangri-La as

follows: SLIMSTARTS | SLIMSMARTS 4. Enter the requested information 5. Enter the correct promo code on the “Checkout” screen

Should you have any question regarding this program or access, please see the Dir. of F&B in your property or contact Jean Marc Dizerens (VP F&B, Western Cuisine & Beverage) at [email protected]

4 . VIRTUAL CLASSROOMS

In order to continue developing our colleagues’ career skills under the current situation where travelling is difficult, virtual classrooms have been conducted in the past few months by different divisions.

As part of the wine program this year, live training sessions have been launched since April. Yohann Jousselin, Assistant Vice President - Regional Wine Programme, has facilitated 41 sessions with a total of 508 attendees. The sessions are designed for front of house colleagues in food and wine service areas. The topics covered so far include: • Grape Varietals • Sparkling Wine • Wine Vocabulary • French Wine regions The next sessions will be on 10 th and 11th June, and cover on European Vineyards and Wine Service.

Food & Beverage – Live Wine Training

Spa – Toolkit to Reopen Your Spa and Health Club

In order to prepare the Spa and Health Club colleagues to come back to business STRONGER, the HQ Spa team has conducted webinars on introducing a set of tools and guidelines. The sessions were facilitated by Carlos Calvo Rodriguez, Assistant Vice President, Spa (Training), with a total of 1790 attendees in the past two weeks.

HQ Rooms Teams Learning

HQ Rooms team has conducted weekly learning sessions for hotels to continue having learning opportunities during downtime. the topics covered in the past 7 sessions include: • Laundry Safety • FO Security • Cycle Time Study, etc. The sessions are only available in China region, and 1080 colleagues have attended the sessions.

5 . WHAT’S COMING UP

AT SHANGRI-LA ACADEMY ONLINE?

THESE ARE THE COURSES THAT WE WILL BE LAUNCHING IN THE NEXT TWO WEEKS:

CORE LEARNING PROGRAM: •

Global Fire & Life Safety Orientation

FOOD AND BEVERAGE FUNCTIONAL: • F&B Tea Training II - Intermediate

FOOD AND BEVERAGE FUNCTIONAL: • 2020 Mid-Autumn Sales Toolkit

FOOD AND BEVERAGE FUNCTIONAL: • F&B Auditor

FOOD AND BEVERAGE FUNCTIONAL: • F&B Marketing

ROOMS FUNCTIONAL: •

RCC1 Final Assessment

Corporate Communications: • How To Deal With Media

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 3 J U N E 2 0 2 0

b r o u g h t t o y o u b y S h a n g r i - L a A c a d e m y .