SOAS - Campus Security and Risk Manager

SOAS - Campus Security and Risk Manager

Campus Security and Risk Manager Candidate Information Pack

About Us

The Estates and Facilities Directorate is responsible for the delivery of the Estates and Infrastructure Strategy which covers the areas of major construction and refurbishment projects; facilities operation and space management, including timetabling and energy management.

The Directorate aims to ensure that the quality, functionality and operation of the estate and its associated infrastructure meets the needs of its users and supports the activities of SOAS.

The Campus Security and Risk Manager’s role is to manage and be accountable for the provision of security policies, codes of practice, strategy and operational activity for SOAS and provide professional advice to ensure that strategies adopted meet all external and internal estates strategy delivery requirements for security services, supporting and reporting into the Director of Property and Infrastructure in delivering a professional customer focused security service to University staff, students and visitors ensuring the health and safety of the SOAS environment for the students, staff and visitors. The post holder needs to be aware of the nature of the spaces and to be able to work with a diligent and professional attitude. The key purpose of the role is to carry out duties to ensure service level agreements are met, whilst providing line management duties of the security services team including continuous improvement. The role holder will have a commitment to providing excellent customer service to enhance the Estate and the student experience alongside working with internal and external stakeholders on a regular basis. Candidates will need a pleasant manner and to enjoy working with a wide variety of people. Experience of working with the Higher Education sector would be an advantage. Candidates should be able to demonstrate skills and a willingness to cope with a variety of routine and reactive tasks. The role also requires an ability to respond immediately to requests. All members of staff are required to be aware of the SOAS environment and to be active in communicating and cooperating with other staff and departments, this includes assisting with other tasks as required. They need to be prepared to work in accordance with the equality and diversity plan, comply with health and safety and safeguarding rules and abide by all guidelines, procedures and policies. It is the responsibility of all members of staff to contribute to the financial resilience and the environmental sustainability of SOAS by working to the best of their ability, contributing to staff meetings and working groups, promoting and engaging with the programme, and making a commitment to supporting and ‘living’ our values.

Security and Risk Management • Carry out risk assessments and make recommendations to senior management, assessing level of risk in terms of wider issues such as international/national terrorism and/or political unrest issues; • Encourage SOAS community to report all incidents and ensure that reports are analysed in terms of trends emerging to inform decisions on cost effective deployment of staff, CCTV etc; • To be accountable for the security budget and efficient and effective provision of operational security services to SOAS and its associated groups; • Work with the Director of Property and Infrastructure and wider managers in order to facilitate an integrated service; • Work with dedicated stakeholders across SOAS and others during the planning stage and during actual events to ensure that important events/visits to SOAS are safe and secure; • Advise senior management on confidential or sensitive matters and act as a conduit between SOAS and the police at all levels in order to expedite solutions to difficult situations; • Receive and deal with any information that has a security dimension and deal with this in a confidential manner; • The post holder is responsible for the development and implementation of security strategies and plans for SOAS, which support the relevant strategies (including the Directorate’s); • Participate in supporting the services management team in delivering an effective integrated estates service; • Contribute to development of strategies and planning of capital and major maintenance work which will have a significant impact upon SOAS business planning, strategy and resources; • Ensure reports relating to area of responsibility are prepared for SOAS committees /advisory groups; • Review services provided and report results and recommendations to Director of Property and Infrastructure; • Plan for the continual development of the security service and ensure that appropriate arrangements are in place for recruiting, directing, supervising, appraising, counselling and training staff; • As the lead professional for security services the post holder is expected to be proactive in relation to identifying and solving problems so that consistent and appropriate services are available and delivered. The post holder is expected to develop policies and procedures and ensure that they are communicated to and interpreted appropriately by staffing order to minimise risk of crime; • The range of activity managed by the post holder requires wide experience in resolving complex security risk issues and operational matters as well as in interpreting new legislation and anticipating issues in relation to policy setting; • Analyse, coordinate and lead recovery/mitigating activities in response to security-related emergency situations – coordinating activities with other relevant senior managers and estate users; • Responsible for ensuring that staff resources and funding allocated to the Security Office are utilised in an effective and efficient manner; • Responsible for ensuring that all legislative requirements in the area of responsibility are adhered to; • Responsible for the continuous assessment process, making decisions and thereafter security recommendations to SOAS management in order to reduce risk to SOAS; • Responsible, at the scene of serious incidents, for initial decisions as to how the issue will be dealt with, who needs to be informed and/or asked to attend; • Responsible for all security associated decisions with the aim of speedy recovery and the resumption of normal business; • Ensure through proper consultation, liaison and negotiation that value for money is achieved in area of responsibility; Key Tasks

• Work with all levels of staff in SOAS from senior stakeholders to operational staff in the Estates and Facilities Directorate; • Work with senior academics, college registrars and administrators, school superintendents, and anyone who witnesses or becomes the victim of crime or has a problem to discuss with security connotations; • Work with insurance advisers when dealing with high value theft or any other relevant security risk; • Maintaining public order on campus and ensuring that any organised protests or gatherings are managed effectively but sensitively; • Liaising with the Police, Fire Service and other agencies in an emergency and on all issues affecting security, including high profile visits and events of all types which have a potential to create security concerns; • Being a member of SOAS’s emergency management team taking an operational role on security arrangements associated with the University’s incident handling plans and emergency planning procedures. • Providing routine investigations and reports which are compiled in a timely manner and to a consistent standard. • Ensure all necessary property inspections have been carried out and security equipment is in serviceable condition. • Ensure that sufficient staffs are on duty at all times and for ensuring cover and overtime payments for your shift team. Check details of staffing levels, advise of any rota cover shortfalls, plan annual leave for his or her team and ensure continuing cover of departmental tasks across SOAS by maximising use of resources. Call in additional resources as appropriate. • Ensure that all records relating to leave, sickness and pay are correctly managed and preserved for audit purposes for the appropriate length of time. • Act as the investigating officer on disciplinary matters for staff you are responsible for. • Responsible for ensuring procedures are in place for the secure control of all master keys. • Responsible for ensuring health and safety is adhered to so far as is reasonably practicable, ensuring a safe working environment for all employees. Complete and monitor risk assessments to meet the needs of the department; • Instigate police response and alarm engineer to intruder alarms/activities; • Ensure all fire alarm activations are responded to appropriately in accordance with SOAS procedures; • Provide weekly team brief to members of the team; • Ensure safe release of passengers stuck in a lift due to break down, through call out of the Lift Engineer; • Attendance at monthly team meetings; • Act in the role of First Aider and Fire Warden; • Ensure surveillance and monitoring of Closed Circuit Television (CCTV) system; • Ensure procedures are in place for the control and issue of keys; • Ensure reporting of site faults to SOAS’s maintenance team and helpdesk; • Instigate call-out procedure in the event of a major incident; • Ensure all incidents are accurately logged onto a >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8

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