St Regis Employee Handbook

St Regis Employee Handbook

Host Handbook T H E S T . R E G I S M A L D I V E S V OMMU L I R E S O R T

A U T H O R E D B Y H UM A N R E S O U R C E S

C ON T E N T S / 1

Contents

Introduction

Chapter 6 - Marriott BonVoy Program Chapter 7 - Your Employment With Us Chapter 8 - Remuneration & Benefits Chapter 9 - Leave of Absence Chapter 10 - Heart of The House Chapter 11 - Working Environment Chapter 12 - Hosts’ Grooming

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Equal Opportunities Statement Chapter 1 - Welcome & Objective

Message from The Executive Chairman and Chairman of The Board

A Warm Welcome from the General Manager

Chapter 2 - The World of Marriott

Chapter 13 - Code of Conduct

2.1 Marriott Story

Chapter 14 - Ethics

2.2 You Are Key To Our Business

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Chapter 15 - Our Community & Environment Chapter 16 - Your Role In Health, Safety & Security Chapter 17 - Classification of Breaches of Conduct Chapter 18 - Progressive Disciplinary Procedures (PDP) Chapter 19 - Message from the HR Department

2.3 Brand Portfolio

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Chapter 3 - St. Regis Brand

3.1 St. Regis Service Culture

3.2 St. Regis Design

3.3 St. Regis Signature Rituals

Chapter 4 - Maldives

Acknowledgement

Chapter 5 - St. Regis Maldives Vommuli Resort

5.1 St. Regis Maldives Vommuli Resort – Location 5.2 St. Regis Maldives Vommuli Resort – Villas

5.3 St. Regis Maldives Vommuli Resort – Dine 48 5.4 St. Regis Maldives Vommuli Resort – Spa and Recreation 53

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Introduction

This Host Handbook of The St. Regis Maldives Vommuli Resort has been created to comply with the Maldives Employment Act (2008), for every Host to understand the rights and duties outlined in the Employment Act as well as Rules and Regulations of The St. Regis Maldives Vommuli Resort. The Handbook is part of the Employment Contract between the Host and the Company. Please read carefully and have a clear understanding. Host are required to abide by terms and conditions of the employment. Any statement not clear in this Handbook; the Employment Act shall be referred to. From time to time, this handbook will be revised to reflect changes. We may not be able to republish this handbook each time a change occurs; therefore, some material may become obsolete without prior notice to Hosts. If any information contained in this handbook conflicts with information published by the Corporate Office of the Vice President of Human Resources, the information in those communications board, policies, presentations, etc. will prevail.

We expect that this Handbook will guide each individual Host to perform better and to be successful with the company.

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Equal Opportunities Statement

Marriott is, and always has been, an equal opportunities employer in all aspects of employment. The Company is fully committed to providing a good and harmonious working environment that offers equal treatment and equal opportunities for all its Hosts, and where every Host is treated with appropriate respect and dignity. This means that it is the Company’s policy that there should be no unlawful discrimination, harassment or less favorable treatment or victimization of any Host, job applicant, customer, provider of services or member of the public, whether in connection with recruitment, placement, training, benefits, terms and conditions, or promotion (or otherwise), either directly or indirectly, or through association or perception, on grounds of race, caste, nationality, ethnic origin, gender, gender reassignment, marital or family status, disability, trade union membership or activity, sexual orientation, religion or religious beliefs, or age. Our greatest strength lies in the rich blend of culture, talent, and experience of our employees worldwide. We seek and embrace differences as a powerful creator of value which is achieved by cultivating a welcoming environment.

We define this as the extent to which anyone, regardless of personal characteristics, can participate and feel part of a team with compelling vision, common purpose, and opportunity for all. Our expectations are based on two guiding principles: we strive to achieve our common purpose by leveraging our unique skills and perspectives, and we work to fulfil our personal responsibility to ensure that our culture welcomes contributions of all. A failure by anyone to comply with the Company’s equal opportunities policy will constitute potential grounds for disciplinary action up to and including dismissal. At Marriott we recognize and celebrate the diversity of all parts of society and strive to promote and reflect that diversity within our working practices and values. We recognize this in our approach to recruitment, reward, promotion opportunities, training and development of our people, on merit and without reference to their race, caste, nationality, ethnic origin, gender, gender reassignment, marital or family status, disability, trade union membership or activity, sexual orientation, religion or religious beliefs, or age.

T H A N K Y O U F O R C H O O S I N G U S T O G R OW Y O U R C A R E E R

C H A P T E R 1

WELCOME & OBJECTIVE

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Message from the Executive Chairman and Chairman of the Board

Dear Host,

At the heart of this unique culture lies a strong spirit to serve. We owe our success to our diverse hosts, who consistently strive to take great care of their customers and guests, their fellow hosts and their neighbors in the community. At Marriott, we act with integrity in all of our dealings with hosts, customers, guests, business partners and governments. Doing not only what is legal but what is right is one of our fundamental values. How we do business is as import as the business we do. Marriott hosts are the best in the industry. As you start your new job, you become an important partner in our continued success as an industry leader and an ambassador for Marriott’s spirit to serve culture. I am proud to have you on the Marriott team. Welcome and best wishes in your new position.

We are glad you decided to join Marriott. Since 1927, Marriott has proudly built a reputation for innovation, quality and service. From our beginnings as a nine- seat root beer stand in Washington, D.C., we have grown to be a respected leader in the hospitality industry, with more than 7,000 lodging properties in 131 countries and territories around the world. It is an exciting time at Marriott. We are taking our business to a whole new level as we continue to refresh and renovate our properties, delivering access to the latest technology and introducing exciting design features in our guest rooms, lobbies and restaurants. We are creating new hotel and resort brands, like boutiques and kid-friendly resorts, to appeal to the ever-changing demands and lifestyles of today’s travelers. With Marriott’s growing leadership role comes a responsibility to bring our culture of caring and inclusion to every community we call home. It is a responsibility we take seriously. From addressing housing and hunger needs, to working toward a greener, cleaner environment, to training the next-generation workforce, to helping sick and impoverished children, to establishing Marriott as global diversity leader we are committed to making all of our communities better places to live and work.

Sincerely,

J.W. Marriott, Jr. Executive Chairman and Chairman of the Board Marriott International, Inc.

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Welcome to the House of Astor

Dear Host,

The St. Regis Maldives Vommuli Resort will do everything possible to assist you in your career goals and provide all the necessary training for your personal development while maintaining competitive salaries and benefits. Reward will only come through hard work and we trust that you are embarking on a long and established career with with us. You are now a member of a special team of dedicated professionals from all walks of life working for The St. Regis Maldives Vommuli Resort. Once again, I welcome you and thank you for becoming a member of our team.

I am pleased to welcome you on board the finest address in The Maldives.

This Handbook has been prepared primarily to assist you in becoming better acquainted with The St. Regis Maldives Vommuli Resort and to familiarize you with matters that affect you as a Host.

In using the Handbook, please remember the following:

• Your immediate Superior or the Human Resources Department is always your best source of information and can assist you in the interpretation of policies included in this booklet. • This booklet is not intended to be all-inclusive nor does it anticipate every possible circumstance. • Progress involves change and the Resort may from time to time, find it necessary to add to, or revise its policies, practices and rules – you will be made aware of this.

Sincerely,

Vincent Pauchon General Manager

C H A P T E R 2

THE WORLD OF MARRIOTT

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Chapter 2 - The World of Marriott At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our hosts, and grow our business. The company that began as a nine-seat A&W root beer stand is recognized today as a top employer and for its superior business operations, which it conducts based on five core values: put people first, pursue excellence, embrace change, act with integrity, and serve our world.

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2.1 Marriott Story

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J.W. Marriott, Jr., is named CEO of the company. An then Marriott partners with Sun Line, becoming first lodging company to enter the cruise business.

Sheraton arrives in Latin America and enjoys first-mover advantage with openings in Chile, Argentina, Peru and Brazil

It all began with an A&W root beer stand. Founder J. Willard Marriott and his wife, Alice, got their young business off the ground by quenching people’s thirst during Washington D.C.’s hot, muggy summers. Western Hotels, a chain of properties that becomes Westin Hotels & Resorts, is founded by Severt Thurston and Frank Dupar from Seattle, Wash.

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Marriott offers travelers its first hotel outside the U.S. in Acapulco, Mexico, beginning its expansion globally.

With the first Courtyard hotel, Marriott launches its second lodging brand, pioneering a new segment for business travelers.

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Marriott breaks into the luxury segment with the opening of the JW Marriott hotel Washington, D.C. in honor of the company’s founder. Revolutionizing guest loyalty, Marriott launches the precursor to its Marriott Rewards program which boasts 57 million members today.

Marriott made a historic shift into the hotel business in 1957. The world’s first motor hotel opened, The Twin Bridges Motor Hotel in Arlington, Virginia, under the management of J. Willard Marriott’s son, Bill.

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Sheraton Hotels is founded by Ernest Henderson and Robert Moore in Springfield, Mass.

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Marriott expands its luxury + lifestyle brand portfolio EDITION is launched in partnership with Ian Schrager.

Barry Sternlicht begins Starwood Capital Partners, a Chicago real estate company, which has interests in more than 30 hotels in the first year.

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The iconic industry standard in luxury, The Ritz-Carlton Hotel Company, joins the Marriott portfolio.

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Starwood reimagines the select- service category with the launch of Aloft Hotels and Element Hotels.

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Marriott announces the acquisition of Residence Inn, growing it into the leading extended-stay brand, while simultaneously launching Fairfield Inn and Marriott Suites Hotels.

Marriott acquires Renaissance Hotels, doubling the company’s presence outside the U.S and launches TownePlace Suites.

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Starwood significantly expands its global portfolio with the acquisition of Le Méridien, which is primarily located in Europe and the Middle East.

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Westin pioneers the whitebed trend with the launch of the Westin Heavenly® Bed. The launch of Starwood Preferred Guest (SPG) makes headlines with its policy of no blackout dates and online redemption – all industry firsts. Marriott acquires ExecuStay corporate housing company

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Sheraton debuts as the first international hotel brand in China with the opening of the Great Wall Sheraton Hotel Beijing.

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The first Bulgari Hotels & Resorts property opens in Milan, Italy.

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Marriott is named to the FORTUNE “100 Best Companies to Work For®” list for the 19th consecutive year.* Starwood makes history as the first U.S.-based hospitality company to

Marriott enters Sub-Saharan Africa with Protea Hotels acquisition. Starwood launches SPG Keyless, the industry’s first truly mobile and keyless entry system. Aloft Hotels introduces A.L.O. as the hotel brand’s first Botlr, a robotic butler. Marriott leads globally in giving guests the choice to check in from their mobile phones. Marriott acquires Delta Hotels & Resorts in Canada, the country’s leading lodging brand. Starwood launches Tribute Portfolio, the company’s 10th brand, allowing guests and owners to “stay independ- ent” while enjoying the benefits of SPG.

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Starwood celebrates the opening of its 1,000th hotel, the Sheraton Qiandao Lake Resort, located on the shores of China’s famed Qiandao Lake. W Hotels expands from a U.S. phenom - enon to a global design powerhouse with openings in Doha, Qatar; Santiago, Chile; and Barcelona, Spain. Marriott introduces the Autograph Collection. AC Hotels by Marriott is introduced in Europe. New York City becomes the first city in the world to fly all nine Starwood brand flags.

enter Cuba in nearly 60 years. Marriott International acquires Starwood Hotels & Resorts.

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Marriott International unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG). Anthony Capuano becomes Chief Executive Officer and Stephanie Linnartz becomes President of Marriott International.

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Arne Sorenson becomes president and CEO, the company’s third CEO in 85 years and the first without the surname Marriott.

Marriott debuts Moxy Hotels, a new brand catering to millennials.

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2.2 You Are Key To Our Business

As a key member of the Marriott team you play an important role in the success of our business, which operates the broadest portfolio of hospitality brands in the world to suit every need. No matter where you work, you represent the Marriott name. Your quality of service and standards of integrity define our reputation for excellence. We want to make Marriott not only the best place to stay, but also the best place to work. Each of us has a responsibility to maintain Marriott’s exquisite team of Hosts and a great and safe workplace. In order for our business to continue to be successful, you should consistently strive to develop your skills and knowledge to ensure that each guest has an enjoyable and unforgettable stay.

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VISION

World’s Favorite Travel Company

PURPOSE OPEN DOORS TO OPPORTUNITY

VALUES Put People First Pursue Excellence Embrace Change Act With Integrity Serve Our World

HOW WE WIN Culture

SCORECARD Host Engagement Customer Loyalty Owner Preference Shareholder Value

Operations Recognition Expansion

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MISSION Bridging Cultures and Inspiring Discovery Around The World

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PURPOSE

HOSTS Create a TakeCare environment for personal and professional growth. CUSTOMERS Create platforms to deliver incredible experiences and genuine hospitality for our guests. OWNERS & FRANCHISEES Harness the power of the merger to deliver profitable investments and a global portfolio.

SHAREHOLDERS Drive superior financial performance.

BUSINESS ALLIANCES Create the future of travel through our collaboration with suppliers and key partners.

COMMUNITIES Invest with purpose in the places where we live and work.

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VALUES

We believe our strength is rooted in our core values: putting people first, pursuing excellence, embracing change, acting with integrity and serving our world. These values are our legacy and our future. As we pursue our vision of making Marriott the #1 hospitality company in the world, we never lose sight of our founding principles and our proud heritage. Our business is always evolving… but we’ll always stay true to who we are.

Put People First Take care of hosts and they will take care of our customers.

Pursue Excellence Dedication to the customer through service excellence.

Embrace Change Success is never final.

Act with Integrity How we do business is as important as the business we do. Serve our World Our Spirit to Serve makes our culture more vibrant and our business stronger.

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Our Strategy To Win Focuses On C.O.R.E

C

O

R

E

CULTURE Advance host well-

OPERATIONS Pursue flawless execution to elevate and differentiate our brands, drive channel excellence and enrich the guest experience.

RECOGNITION Focus on the power of loyalty to deliver value to our members and build global brand awareness.

EXPANSION Accelerate our growth through expansion of our global footprint and innovation leadership.

being and development to ensure exceptional service to our guests and communities.

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Score Card

To be the World’s Favorite Travel Company, we want to lead on these success measures:

ASSOCIATES (HOST) Create career satisfaction and company pride as measured through Associate (Host) Engagement Survey.

CUSTOMERS Create the loyalty mindset measured through Brand Tracking, Rewards Enrollment/Activation, Stay Behavior, Guest Voice, and Intent to Recommend Score.

OWNERS & FRANCHISEES Create value for our owners and franchisees as measured by new unit growth relative to competitors.

SHAREHOLDERS Deliver superior financial performance as measured by stock price.

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Culture is the experience we create in the minds of our customers and is demonstrated through the behavior of our Hosts. It is a distinctive blend of common values, goals, actions and images that portray the Company’s core values. Culture gives Hosts meaning, purpose and guidance. It is the glue and life thread of the organization that links the past, present and future. Marriott nourishes its culture and celebrates its Hosts through many Host recognition programs and is committed to fair treatment of Hosts and to providing training and advancement opportunities to all. In 2016, Marriott launched the new TakeCare program, providing a global focus on wellbeing and happiness. This inspires all Hosts to celebrate success, let happiness thrive and Live Fully. OPPORTUNITY Build new skills. Grow your career. Make your personal health a priority. Expand your mind, body and soul through travel. COMMUNITY Develop meaningful and supportive relationships. Share respect and kindness. Make valuable contributions. Feel like you belong. PURPOSE Be a force for good. Do good. Feel good. With TakeCare and Serve 360, make a positive and sustainable impact, and contribute to a more compassionate, hopeful world.

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Engaging Hosts Engagement is much more than just job satisfaction. Engagement is: • ...the extent to which a person feels passionate about our Company’s mission. • ...the drive a Host feels to go the extra mile to see our Company succeed. • ...also about retention since we know the more engaged the Host is with the Company, the more likely s/he is to stay. Engagement is not a one-time event. Instead, it is about the experiences our Hosts have each and every day. It is also about the power of relationships. Now more than ever, it is critical to our business success that we have an engaged workforce. Our efforts to engage our Hosts also drive retention. The Living Our Core Values (LOCV) programs have been created to assist our property leaders in building a foundation to engage their Hosts. Engagement is about the power of relationships and the relationship that our people have with their leadership team is one of the most important. As the property leader, General Managers/Hotel Managers must be proactive in fostering a strong relationship with their Hosts (Non-Management and management) and ensuring they feel passionate about our Company’s mission. It provides current and relevant information that reinforces our Company’s commitment to taking care of all Hosts.

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2.3 Brand Portfolio

C L A S S I C

D I S T I N C T I V E

Luxury Tier

LONGER STAY

C L A S S I C

D I S T I N C T I V E

Premium Tier

LONGER STAY

LONGER STAY

C L A S S I C

D I S T I N C T I V E

Select Tier

C H A P T E R 3

ST. REGIS BRAND

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St. Regis Brand

A born inventor and change maker, John Jacob Astor IV founded The St. Regis New York as a place to pursue his passions in the company of the city’s luminaries. More than a century later, the St. Regis brand is renowned for its tradition of innovation and commitment to impeccable service at more than 40 hotels and resorts around the world.

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Caroline Astor’s son, Colonel John Jacob Astor IV, introduced The St. Regis New York in 1904 to immediate acclaim, with The New York Times declaring it “the finest hotel in America.”

John Jacob Astor IV perishes in the most famous shipwreck of all time, The Titanic.

The hotel expands significantly along 55th Street, and the famed St. Regis Roof is added, which over the coming years plays host to some of the finest jazz musicians, sparking an enduring association for St. Regis with the quintessential American music genre.

Old King Cole at the St. Regis New York, created by Maxfield Parrish, the mural holds a secret that only the bartender knows.

Famed barman Fernand Petiot creates the cocktail at the King Cole Bar, the the iconic Bloody Mary cocktail which leads to unique Bloody Mary creations for St. Regis Hotels and Resorts worldwide.

“The” Mrs. Astor Visionary, tenacious and, quite frankly, the undisputed grande dame of American high society, her legendary social events live on today through Afternoon Tea and Midnight Supper rituals.

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TODAY

For St. Regis, to Live Exquisite is about creating unforgettable experiences for our guests, especially families. Therefore, our Family Traditions program was crafted to celebrate togetherness by experiencing a destination in its truest form.

St. Regis redefined the luxury hotel in 1904, and more than 100 years later this quintessential lifestyle has expanded to more

St. Regis unveils its new identity,

St. Regis began its Connoisseur program in 2010 with the renowned

St. Regis extends its reach with three

After a long tenure as one of the country’s most glamorous independently owned hotels, The St. Regis New York brings its rich heritage to ITT Sheraton’s Luxury Division.

differentiating global operating standards and a new St. Regis Butler Service program – all supported by a new stregis.com.

compelling launches: the Family Traditions at St. Regis program, “Beyond, The St. Regis Magazine” and its first social media campaign.

Argentinian Polo Star, Nacho Figueras – Passion: Speed & Sport. In 2011 Jason Wu is appointed the next St. Regis Connoisseur – Passion: Style & Design. First-ever. Today, we are honored to include notable luxury fashion designers, exceptional musical talents and other outstanding tastemakers.

than 40 St. Regis Hotels & Resorts around the world.

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3.1 St. Regis Service Culture

St. Regis Guest Luminary definition is a person of prominence or brilliant achievement. A literary luminary. A luminary in the medical profession. Driven | Creative | POLISHED | AVANT GARDE The St. Regis target guest is called the “Luminary.” And like the definition, these guests are people of prominence and brilliant achievement. They light up the room and inspire those around them. Luminaries are driven and accomplished. They are active creators motivated by relentlessly independent spirit. They use their influence to inspire their communities and further ideas, culture and commerce. Luminaries love the exquisite. They appreciate the beautiful details – of their environment and of themselves. They are willing to pay more for beautiful design. They like to be fashionable. They prefer to be surrounded by beauty. They also have a deep love for art, music, theater, dance – especially embracing the cutting edge, avant garde.

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St. Regis Connoisseurs Connoisseurs are expert judges in matters of taste and St. Regis has taken special care to partner with connoisseurs who share the brand’s commitment to excellence and speak to the passions of its guests. St. Regis Connoisseurs are a carefully selected group of individuals who authentically embody our brand. Each is a driven and distinctive leader in their field with a meaningful connection to St. Regis. Connoisseurs inspire and influence people across the globe, in a way that strongly resonates with the Luminaries. Our first St. Regis Connoisseur, Nacho Figueras, is the most recognized polo player in the world and an ideal brand ambassador - young, successful, at the pinnacle of his field, as well as a dedicated husband and father. Fashion designer Jason Wu was officially announced as our second St. Regis Connoisseur in September 2011. Wu showed his first Fashion Week collection at The St. Regis New York and is recognized for his exquisite craftsmanship – including the bag and scarf, he custom designed for St. Regis.

The St. Regis brand’s partnership with Georgina Chapman and Karen Craig began when Marchesa showed its bridal collection at The St. Regis New York in October 2014. As creative entrepreneurs, influential philanthropists and young mothers, Georgina and Karen represent the timeless sophistication of our legacy. Jamie Cullum is recognized as the most successful UK jazz artist in history. His partnership with St. Regis began in December 2014 when he chose The St. Regis New York for an exclusive performance to launch his album, Interlude, in the U.S. As both a songwriter and performer, Cullum offers a modern twist on the storied history of jazz legends, bringing the genre to life for a new generation.

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Brand Positioning St. Regis brand positioning is “ Live Exquisite ”. To Live Exquisite is to perfect every aspect of every moment, to find care and pleasure in the most minute detail, to create an atmosphere of great subtlety and refinement, to aspire to an ideal that transcends the ordinary in every way.

Brand Core Values Immersive

We luxuriate in every sense, at every moment. No detail goes unnoticed. We offer an atmosphere of true respite, surrounding guests in scents, sounds, and textures that create a singular experience. Bespoke Every stay at a St. Regis hotel is effectively commissioned to be a memorable experience, crafted to meet the highest standards of our guests and refined to express the subtlety of unique tastes. Exemplary Our discriminating taste and legacy of originality elevate every touch point. We gather the quintessential, the rare, the impeccable, and present them simply. We are always subtle rather than grandiose, with an emphasis on warmth and personality over spectacle. Address We bring the vanguard spirit of 55th and Fifth to the best address in every destination. Enviable settings and exquisite details distinguish each iconic locale.

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Brand Passions Refined Tastemaking

Our sensitivity to beauty informs every interaction and every point of contact. A commitment to the highest achievements in style and design distinguishes each space and experience. Modern Indulgence We preserve our guests’ most precious resource — time — with a dedication that borders on obsession, so they can save it, or luxuriate in it. We create a perfectly appointed sanctuary where every guest can relax, unwind, and indulge — in privacy and style. Discerning Expertise We cater to our guests’ personal passions and unique expertise, enriching their stays through exceptional offerings exclusive to St. Regis. We seek to inspire and enlighten, transporting guests and exceeding expectations with experiences beyond imagination. Iconic Celebrations We elevate the everyday through carefully choreographed celebrations, each an homage to our legacy of legendary social events. Recalling Mrs. Astor’s cherished traditions, the modern rituals represent singular experiences that make every stay memorable.

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Promise Statement The elements of our brand culture are centered around a simple yet powerful Promise Statement. St. Regis Promise Statement is “ As St. Regis Hosts, we make the everyday exquisite .”

House Commitment Anticipate : Build guest loyalty through intuitive service. Engage : Approach every interaction with sincerity, sophistication, and discretion. Balance : Prioritize responsibilities artfully, gracefully, and flawlessly. Collaborate : Work together with your fellow Hosts throughout the hotel. Enliven : Bring our rich history and heritage to life. Delight : Exceed expectations by taking care of even the smallest details. Evolve : Consistently develop your expertise. Curate : Create bespoke experiences that inspire guests. Connect : Win the hearts of our guests.

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3.2 St. Regis Design Design is a distinctive feature of the St. Regis signature. Mr. Astor aimed to create an experience beyond expectation, incorporating understated elegance, great attention to detail and a design that evokes the feeling of a residential home. Four discrete design genres have been created, corresponding to four very different interpretations of what a modern-day John Jacob Astor IV might seek if he were building a portfolio of homes – Metropolitan Manor, Glass House, Journey’s End and Paradise Found. Metropolitan Manor An ideal vision of John Jacob Astor IV’s formal residence, as exemplified by the landmark St. Regis New York. Classical, Lavish and Urban are some words used to describe the Metropolitan Manor genre, which embodies an ideal vision of a formal residence, as exemplified by the landmark St. Regis New York. The design is a rich tapestry of gilded finishes, grandiose details and exquisite ornamentation, forms a classical, traditional backdrop to set the scene. Other examples of St. Regis hotels that fit within this genre are The St. Regis Florence and The St. Regis Osaka. Glass House The urban retreat envisioned for the modern-day John Jacob Astor IV. Minimal, airy and crisp are a few words to describe the Glass House genre, an urban retreat envisioned for the modern-day Mr. Astor. The minimalist design approach places Glass House at the pinnacle of modernist style and innovative luxury. Other examples of St. Regis hotels that fit within this genre are The St. Regis Mexico City and The St. Regis Bal Harbour Resort.

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Journey’s End An homage to the Astor family’s Hudson River retreat, which was renowned for its recreation and sport. Active, Seasonal and Natural are a few words that describe the Journey’s End Resort genre, homage to the Astor family’s Hudson River retreat, which was renowned for its recreation and sport. The surrounding natural environment and relevant area activities inform a design approach of rustic elegance and stylish comfort. Other examples of St. Regis resorts that fit within this genre are The St. Regis Aspen Resort and The St. Regis Lhasa Resort. Paradise Found Introduces the Astor legacy of unsurpassed luxury standards to the world’s most coveted and idyllic beach destinations. Warm, Indoor/ Outdoor and Relaxed are words used to describe this resort genre, which introduces the Astor legacy of unsurpassed luxury standards to the world’s most coveted and idyllic beach destinations. The design embraces open, indoor-outdoor spaces and the incorporation of traditional arts native to the region. Other examples of St. Regis resorts that fit within this genre are The St. Regis Punta Mita Resort and The St. Regis Bora Bora Resort.

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3.3 St. Regis Signature Rituals

Afternoon Tea Afternoon tea was introduced in the early 1800s by the Duchess of Bedford. Mrs. Astor subsequently embraced the tradition and brought it to New York society. This Event was adopted at The St. Regis New York and has been a defining part of St. Regis stays ever since. Today, “Time for Tea” is carefully contextualized within its hotel’s location and catered towards its unique clientele.

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Bloody Mary 1934, famed barman Fernand Petiot perfected the recipe for a vodka-and-tomato juice cocktail, known as the Bloody Mary at The St. Regis New York’s King Cole Bar. Originally christened the “Bloody Mary”, the cocktail was renamed the “Red Snapper” so as not to offend the hotel’s refined clientele. After more than 80 years, the iconic Bloody Mary remains the signature cocktail of the St. Regis.

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Evening Ritual Dating back to the battles of Napoleon Bonaparte, who famously opened champagne with his saber in both victory and defeat, the art of sabrage is the signature ceremony of the St. Regis Evening Rituals series.“Champagne: in victory, one deserves it; in defeat, one needs it.” -NAPOLEON

Midnight Supper St. Regis welcomes guests for exclusive and intimate Midnight Supper special events around the world, designed to honor the traditions of Caroline Astor

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Family Traditions Family Traditions at St. Regis offers engaging activities and thoughtful experiences tailored to younger guests and their families. This signature program gives travelers of all ages the opportunity to explore their destination and celebrate the art of play. • Children Club – Play and Learn: Many St. Regis resorts offer an expertly staffed Children’s Club that provides an exciting schedule of enriching, supervised activities. We encourage families to thoughtful activities together. We provide rituals, dining and babysitting services for children. • Family Experience – Create Lasting Memories: Celebrate the art of play with meaningful family adventures. Each St. Regis hotel and resort offer a range of excursions and activities that are designed to captivate guest of all ages. St. Regis Butler Service – A commitment to excellence Introduced at the St. Regis New York by John Jacob Astor IV, St. Regis Butler Service has remained a signature offering for more than a century. The anticipatory, personalized service of the St. Regis Butler ensures that each guest’s unique preferences are understood and realized at more than 40 hotels and resorts worldwide. Service offer: Packing Services | Beverage Service | Garment Pressing | Service Desk | E-Butler Service |

C H A P T E R 4

MALDIVES

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THI LADHUNMATHI

MAAMAKUNUDHU

MI LADHUNMADULU

AL I FUSHI

FAADHI PPOLHU

MAALHOSMADULU

Chapter 4 - Maldives Specks of emerald green enveloped by dazzling turquoise waters like scattered beads in the ocean; white powdery beaches, tall palms lean towards the sea, crystalline white sands giving way to clear waters, shades of turquoise blend flawlessly with deeper hues of blue; pristine coral reefs and some of the most incredible underwater life on our planet. Rising from the deep blue of the vast expanse of the Indian Ocean are more than thousand islands and reefs that form the Maldives.

GAAFARU KAASHIDU

GOI FULHAFEHENDHU

THODDU

NORTH MALÉ ATOLL

RASDHU

SOUTH MALÉ ATOLL

ARI ATOLL

FEL IDHE ATOLL

VATTANU

NORTH NI LANDHE ATOLL

MULAK ATOLL

SOUTH NI LANDHE ATOLL

KOLHUMADULU

HADDUNMATHI

MEDHUTHI LA

HAVADHU ATOLL

FUVAHMULAH

ADDU ATOLL

4 M A L D I V E S / 3 9

Working Hours • Banks : Sun to Thu

Maldives at A Glance • Time : +5 GMT • Capital : Malé • Total Number of Islands : 1190 • Inhabited Islands : 198 • Population

• Government : 08:00 a.m. to 02:00 p.m. • Private Sector : 08:00 a.m. to 05:00 p.m. Location

: 557,426 (2020)

The Maldives consists of 1190 islands grouped into 26 atolls scattered over the area of 90,000 sq. km straddling the equator between latitudes 7◦6” north and 0◦42” south and longitudes 72◦32” and 73◦46” east. Geography The atolls of the Maldives are formed from coral structures. The atolls are part of a greater structure known as the Laccadives – chagos ridge, which stretches over 2000 kilometers. The islands are low lying with the highest point at approximately eight feet above sea level. Ring shaped reef structures form the atolls and these reefs provide the natural defense against wind and wave action on these delicate islands.

• Major Industries

: Tourism & Fisheries

• Resorts

: 100+

• Currency

: Rufiyaa (All major currencies, credit cards and travellers cheques accepted)

• Access

: Chartered & scheduled flights

• Visa

: 30 days on arrival

• Language

: Dhivehi & English widely spoken

• Climate

: Tropical

• Transport

: Seaplanes, Speedboats and Dhoni

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Culture Located at the crossways of the Indian Ocean shipping lanes on the main sea way around the Indian subcontinent, the Maldives has long been a meeting point for African, Arab, Malay and Indonesian Mariners. Throughout the centuries these influences have shaped the Maldivian way of life. This can be seen from the many facets of Maldivian lifestyle such as dining, music, art and craft. Art & Craft The Maldivians are skilled craftsmen. This can be seen in several of Maldivian arts and craft; the deft coral stone carvings at Hukuru Miskiiy, the intricate lacquer are, the fine mats woven by the women of Fioari in the south and the work of skilled calligraphers whose works old and new that can be viewed in mosques around the country. Music Bodu Beru is the most popular form of music and dance in the country, believed to have been introduced in the early 10th century by African slaves. Historians believe that Thaara, which also holds a special place in local entertainment, have been introduced from the Middle East in the seventeenth century. Other forms of dance such as Bandiya Jehun have a strong South Asian flavour. Today western pop and Indian music is popular with the young and old. History The early history of theMaldives is enshrined inmyth and legend.Archaeological records indicate that the first visitors to the Maldives stepped ashore over 5000 years ago. According to folkshore the Maldives was first colonized by an Indo-Aryan race between the fourth and fifth centuries B.C

4 M A L D I V E S / 4 1

11 53

15 58

15 73

17 52

1st CENTURY AD

2nd CENTURY AD

362 CENTURY AD

662 CENTURY AD

1st century AD Roman manual of navigation periplus Mari Erithraei mentions islands assumed to be Maldives

2nd century AD Ptolemy refers to Maldives in his geography

362 AD Roman historian records visit of delegation to Rome bearing gifts to Emperor Julian

662 AD historical Chinese document records the King of Maldives sent gifts to Chinese Emperor Kao – Tsung of Tang dynasty

1153 Maldives convert to Islam

1558 Portuguese invade Maldives

1573 Mohamed Thakurufaanu liberates Maldives from the Portuguese

1752 The Malabar’s invade Maldives and rule for 3 months

18 87

19 32

19 53

19 68

19 72

19 72

19 54

19 65

1954 Failure of the First Republic

1965 Independence from the British

1887 Protectorate agreement with Great Britain

1932 First constitution enacted

1953 The First Republic

1968 End of the monarchy, beginning of the Second Republic

1972 Development of first island resort

1972 Arrival of first tourists to island resorts

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General Information

and 5 rufiyaa notes, 1 and 2 rufiyaa coins and 50, 25, 10, 5, 2 and 1 Laari coins. The exchange rate is fixed by the government and it is fixed to MVR. 15.42 against the United states dollar. All resorts, hotels and most major shops and restaurants are authorized money Changer. There is 1 ATM in airport and 1 ATM in Male’ where you can withdraw cash USD for Bank of Maldives Customers.

Telephone and mobile phone services in the country are provided by Dhiraagu, the Maldives telecommunications company. GSM mobile services are also provided by Dhiraagu and Ooredoo Telecoms ; post and prepaid services are available. Roaming arrangements are available for customers of major mobile operators in the world.

Bank in Maldives : • State Bank of India | www.sbimaldives.com | H. Sunleet, Gadhage Mohamed Fulhu Building Boduthakurufaanu Magu, Malé,Republic of Maldives

Internet services in the Maldives are provided by two ISP’s licensed by the government. Telephone packages are buddle with internet, which can be available from Dhiraagu & Ooredoo.

• Habib Bank Limited | www.hbl.com | H. Thuniya, Ground and 1st Floor Boduthakurufaanu Magu, Malé, Republic of Maldives

The Maldives post limited provides postal services in addition to their express courier service EMS. Most of the international courier services are also represented in Malé, such as FedEx & DHL.

• Bank of Ceylon | www.boc.lk | 12, Aage, Boduthakurufaanu Magu, Malé, Republic of Maldives

• Bank of Maldives | www.bankofmaldives.com | BML Head Office,11, BoduthakurufaanuMagu, Malé, Republic of Maldives

The local currency is the Rufiyaa (MVR). A rufiyaa is 100 Laari (other form of Cents). The rufiyaa are in nominations of 1000, 500, 100, 50, 20, 10

• The Mauritius Commercial Bank (Maldives) | www.mcbmaldives.com | H. Sifa Building Boduthakurufaanu Magu, Malé, Republic of Maldives

C H A P T E R 5

THE ST. REGIS MALDIVES VOMMULI RESORT

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5.1 The St. Regis Maldives Vommuli Resort –Location The St. Regis Maldives Vommuli Resort is ideally poised on its own exclusive island in the Republic of Maldives. Set on nine hectares in the Dhaalu Atoll, the resort is surrounded by pristine landscapes, thick tropical vegetation, a fine white-sand beach, a brackish lagoon, and the glistening turquoise Indian Ocean. Ibrahim Nasir International Airport (MLE), also known as Malé International Airport, can be reached by seaplane in 45 minutes.

Dhaalu Atoll

Dhaalu' Atoll also known as Southern Nilandhe Atoll or Nilandhe Atholhu Dhekunuburi, is one of the atolls of the Maldives. It corresponds to the natural atoll of the same name. Its abbreviation is “Dh”. There are a total of 56 islands in the atoll of which only 7 are inhabited, namely: Bandidhoo, Hulhudheli, Kudahuvadhoo, Maaenboodhoo, Meedhoo, Rinbudhoo and Vaanee.

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Geography Dhaalu Atoll stretches 23km (14 mi) from east to west, and 38km (24 mi) north to south. Out of a total of 56 islands in the atoll, seven of the islands are inhabited, with a total population of around 6694. The capital island is Kudahuvadhoo, located at the atoll's southern tip. Hulhudheli and Rinbudhoo (Rimbudu) islands, located to the west of the atoll, are islands traditionally renowned for the skill of their jewellers. The formerly inhabited island of Gemendhoo on the eastern fringe of the atoll is surrounded by a long line of 11 uninhabited islands. The route from Bulhalafushi to Naibukaloabodufushi passes through these islands and can be walked in during low tide. Dhaalu Atoll Hospital is located in the island of Kudahuvadhoo. Dhaalu Atoll is accessible through regular domestic flights from Velana International Airport to Dhaalu Airport located on Kudahuvadhoo as well as local ferry services. History Some of the islands in this atoll have remains from the Buddhist period, but none of them have been properly excavated yet. Mysteriousmounds knownas hawittas are found inKudahuvadhu. The old mosque of Kudahuvadhoo possesses some of the finest masonry in the country. Opened to tourism in 1998, the atoll has become a popular location for scuba diving. Gemendhoo was abandoned after the Boxing Day tsunamis destroyed the buildings. Rinbudhoo was also badly hit by the tsunami and half of the population were migrated to Thulusdhoo.

Dining ALBA a

Villas & Suites

Villas & Suites Panoramic Overwater St. Regis Suite with Pool Panoramic Ocean Overwater Villa with Pool Knickerbocker Villa Cesar Balsa Villa The Caroline Astor Estate The John Jacob Astor Estate Two Bedroom Sunset Overwater Villa with Pool Garden Villa with Pool Lagoon Overwater Villa with Pool Beach Villa with Pool Sunset Overwater Villa with Pool Lagoon Overwater St. Regis Suite with Pool Two Bedroom Ocean Villa with Pool

Decanter Cargo

b

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c

Crust Craft Orientale The Whale Bar & Grill

d

e

f

Resort Map

g Elements h

Dining ALBA a

Garden Villa with Pool Lagoon Overwater Villa with Pool Beach Villa with Pool Sunset Overwater Villa with Pool Lagoon Overwater St. Regis Suite with Pool Two Bedroom Ocean Villa with Pool Panoramic Overwater St. Regis Suite with Pool Panoramic Ocean Overwater Villa with Pool Knickerbocker Villa Cesar Balsa Villa The Caroline Astor Estate The John Jacob Astor Estate Two Bedroom Sunset Overwater Villa with Pool

Decanter Cargo

b

c

Crust Craft Orientale The Whale Bar & Grill

d

e

f

Resort Map

g Elements h

Experience Iridium Spa

Experience Iridium Spa Vommuli House - Children’s Club, Exercise Room, Yoga & Meditation Studio, Hair & Beauty Salon Socialite Tennis Court The Library Vommuli Dive & Water Sports Centre Organic Garden St. Regis Boutique 2 1 3 4 5 6 7

St. Regis Maldives Vommuli Resort – The Address The St. Regis Maldives Vommuli Resort, an architectural marvel nestled on a private tropical island - discover a peaceful retreat on one of the Maldives’ atolls where nature’s splendor and thriving marine life inspire iconic modern design. Located on one of the 1,190 coral islands on the Republic of Maldives, The St. Regis Maldives Vommuli Resort offers a rare encounter with the preciously guarded marine life and the pristine nature in an eco-conscience setting unlike any other. Whether for an intimate tropical escape, or a truly unforgettable family experience, discover a destination where thriving jungle meets peaceful lagoons.

The John Jacob Astor Estate

Vommuli House - Children’s Club, Exercise Room, Yoga & Meditation Studio, Hair & Beauty Salon Socialite Tennis Court The Library Vommuli Dive & Water Sports Centre Organic Garden St. Regis Boutique 2 1 3 4 5 6 7

8 Infinity Pool 9

IVAR Boutique 10 Children’s Pool 11

The John Jacob Astor Estate

8 Infinity Pool 9

House Reef

IVAR Boutique 10 Children’s Pool 11

The Caroline Astor Estate

Cesar Balsa Villa

Arrival

House Reef

Reception

e

7 h

d

3

The Caroline Astor Estate

8

2

a

Cesar Balsa Villa

9

Arrival

Staff Village

Sunset

Sunrise

4

b

f

Reception

e

7 h

5

11

c

d

3

8

g

10

2

1

a

9

Staff Village

Sunset

Sunrise

4

Knickerbocker Villa

b

6

f

5

11

c

g

10

1

Knickerbocker Villa

6

House Reef

House Reef