Data Loading...
SLIB - Employee Handbook (ENG)
![](https://apdf.tips/img/80x160/slib-employee-handbook-eng.jpg)
60 Downloads
10.36 MB
Twitter Facebook LinkedIn Copy link
RECOMMEND FLIP-BOOKS
![](https://apdf.tips/img/80x160/slib-employee-handbook.jpg)
SLIB - Employee Handbook
kablo televizyon ve film kanalları Milletlerarası doğrudan çevirmeli telefon ve sesli telefon Bilg
![](https://apdf.tips/img/80x160/employee-handbook.jpg)
Employee Handbook
repair will be acted on a “first come, first serve basis,” urgency and availability of materials. If
![](https://apdf.tips/img/80x160/slln-employee-handbook.jpg)
SLLN Employee Handbook
key, office keys, laptop, mobile phone, name tag or Shangri-La pin etc.) in a satisfactory condition
![](https://apdf.tips/img/80x160/human-resources-employee-handbook.jpg)
Human Resources Employee Handbook
Bullying 7.2.8 Misuse of Email and computer systems 7.2.9 Cash Shortage 7.2.10 Unlawful activities 7
![](https://apdf.tips/img/80x160/st-regis-employee-handbook.jpg)
St Regis Employee Handbook
H O S T H A N D B O O K c Crust Craft Orientale The Whale Bar & Grill d
![](https://apdf.tips/img/80x160/infoview-employee-handbook.jpg)
Infoview Employee Handbook
Infoview Employee Handbook Staff Engagement . 2021 Handbook Why Staff Engagement Matters. Infoview i
![](https://apdf.tips/img/80x160/api-nsg-employee-handbook-2018.jpg)
APi NSG Employee Handbook 2018
delivery at their residence and needs to be present. • Employee has an appointment that conflicts wi
![](https://apdf.tips/img/80x160/harrell39s-employee-handbook.jpg)
Harrell's Employee Handbook
NON-SOLICITATION ...................................................................................
![](https://apdf.tips/img/80x160/seko-worldwide-employee-handbook-2019.jpg)
SEKO - Worldwide Employee Handbook 2019
or dishonesty regarding absence from work due to illness or any other reason may result in your term
![](https://apdf.tips/img/80x160/microsoft-word-employee-handbook-2021-2022.jpg)
Microsoft Word - Employee Handbook 2021-2022
Confidentiality New Employee Orientation 10 10 10 11 12 12 12 13 13 14 14 14 15 15 15 15 16
Welcome to Shangri-La Bosphorus, Istanbul Family! Colleague Handbook
Dear Colleague,
We are delighted to welcome you to the Shangri-La family.
The Shangri-La Bosphorus, Istanbul Colleague Handbook is issued for your reference, the contents of which may be amended or updated by Management from time to time.
After you have carefully read these pages, please discuss any questions you may have with your Service Leader, Service Manager or the Human Resources Division.
We wish you a successful and long career at Shangri-La Bosphorus, Istanbul.
Human Resources Department
Welcome Message from General Manager
Dear Colleagues,
It gives me great pleasure to welcome you to the Shangri-La Bosphorus, Istanbul Family. Congratulations on your appointment and thank you for choosing our Hotel to pursue your career. We strongly believe in hiring the best people who have the right attitude and potential. Obviously you have these qualities. Our expectations of you are high, particularly in view of the high expectations of our customers and the highly competitive environment in which we operate. We expect you to ensure consistent, high standards of customer service at all times. In return, we are committed to providing an environment where you will feel valued appreciated and involved and where you will be able to achieve your personal and career goals.
The objective of this handbook is to ensure that you have all the information to assist you in your new job environment to provide appropriate information about the Hotel, your employment/career and our goal of building strong customer loyalty, which is absolutely essential to our success. If there is anything you do not understand, please feel free to ask or talk to your supervisor or the Human Resources Division.
Again, thank you for choosing to work for Shangri-La Bosphorus, Istanbul and I wish you every success in your career.
Yours sincerely,
TJ Joulak General Manager
COLLEAGUE HANDBOOK / INDEX
PART I.
COMPANY PROFILE OUR HERITAGE THE SHANGRI-LA CULTURE CORPORATE CULTURE COMPANY MILESTONES OUR BRANDS
PART II.
OUR HOTEL: SHANGRI-LA BOSPHORUS, ISTANBUL OUR HOTEL STORIES LOCATION ACCOMMODATION FACILITIES MEETINGS & EVENTS ORGANIZATION CHART OUR PRACTICES OUR INTERNAL EVENTS
PART III.
TERMS OF EMPLOYMENT
COLLEAGUE BENEFITS HOUSE RULES AND REGULATIONS GENERAL RULES AND REGULATIONS SECURITY FIRE, HEALTH AND SAFETY LEARNING AND DEVELOPMENT GENERAL INFORMATION
PART IV.
OTHER POLICIES AND PROCEDURES
PART 1
1. Company Profile
1.1. About Tanrıverdi Group
Founded in 1904 by Tanrıverdi family, Tanrıverdi Company first engaged in retail store activities. Tanrıverdi Mensucat was established in 1970 for the wholesale and retail of home textile products. In 1986, the first fabrics the group started to produce were macramé, embroidery and sconce. From 1986 till now, adding yarn twist, weaving, dyeing, fabric paint finish, curtain, upholstery apparel and chemical production, Tanrıverdi Group became one of the leading curtain producers. In 1995, all companies united under Tanrıverdi Holding Company. With exports to more than 80 countries in the world the group constantly renovated and adapted to the latest technologies. Known as a reliable and respected curtain manufacturer, the group’s investments in real estate and energy continue to this day. The group employs 3,100 people. The Tanrıverdi family is from Samsun and since 1992, has built five high schools and three student dormitories in Samsun. The family is now building a university.
For more information, please go to www.tanriverdi.com
1. Company Profile
1.2. About Shangri-La Group
Shangri-La Group is part of the parent company - The Kuok Group, which began its business as Kuok Brothers Limited in 1949 in Johor Bahru, Malaysia: trading in rice, sugar and wheat flour. The Shangri-La Group was founded by Mr. Robert Kuok.
Our Shangri-La Group Global Leaders;
LIM Beng Chee Group Chief Executive Officer
Hui KUOK Chairwoman
1. Company Profile
1.2. About Shangri-La Group
The Shangri-La story began in 1971 with our first deluxe hotel in Singapore. Inspired by the legendary land, featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide.
Today, Hong Kong-based Shangri-La Group is Asia Pacific's leading luxury hotel group, and are also regarded as one of the world’s finest hotel ownership and management companies.
With more than 100 hotels and resorts throughout Asia Pacific, North America, the Middle East, and Europe, the Shangri-La Group has a room inventory of over 40,000.
Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia, Middle East, North America and Europe. "To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered. But what makes each stay truly memorable is something even more exquisite and rare - Shangri- La’s special kind of hospitality, Hospitality from the heart.
1. Company Profile
1.3. Global Recognition of Excellence
• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia)
• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards
• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US)
• Best Hotel Brand in China, Business Traveller China Awards
• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards
• Best Hotel Brand in Asia, SmartTravelAsia.com Best in Travel Poll (Hong Kong)
• Best Luxury Hotel Brand, TTG Travel Awards (Asia)
• Best Luxury Hotel Brand in Greater China, TTG China Travel Awards
• One of the World’s Best Hotel Groups, Telegraph Travel Awards (UK)
• Shangri-La Asia – index component, Dow Jones Sustainability Indices
You may visit www.shangri-la.com for regular updates.
(http://www.shangri-la.com/corporate/about-us/awards/)
Shangri-La Offices Around the World
Shangri-La Group has 2 Headquarters: Hong Kong & Singapore
Region: Europe & Americas Office: London
Region: North China Office: Beijing
Region: East China Office: Shanghai
Region: Middle East, India & Indian Ocean Office: Dubai
Region: South China Office: Hong Kong
MEIA (Middles East, India, Europe and Americas)
Area: Hong Kong, Taiwan, Japan, Korea Office: Hong Kong
Region: Southeast Asia and Australasia Office: Singapore
Our Hotel reports to MEIA (Middle East, India, Europe and Americas) region. Our region is located in Dubai .
2. Our Heritage
Bringing Asia to the World
We proudly bring our Asian heritage to the world and share its cultural richness in all our properties. We draw inspiration from its many diverse and colourful cultures and strive to bring the essence of each Asian city to life through the designs of our buildings and its unique interiors. We honour Asia ’ s traditions through the flavours of its many cuisines served at our restaurants. Our people best exemplify our Asian culture through the authentic ways and thoughtful service we deliver to our guests. Our strengths lie in having both an Asian and cosmopolitan outlook . We are better able to understand the preferences of our increasingly urbane and well-travelled customers and to find innovative solutions to meet their needs. This care for people is the bedrock upon which the Shangri-La Group stands, and which distinguishes us as Asia ’ s leading hospitality company.
3. The Shangri-La Culture
Our Vision
Our Business
Our Purpose
“What we do”
“ Why we exist ”
“What we aspire to be”
Inspired by our Asian heritage, we enable people to live, work, play, eat, and rest well through the
We host people to the colorful joys of life in a sustainable manner.
To be the best- loved hospitality group, pioneering new
horizons and setting new benchmarks.
environments we create and the memorable experiences we deliver.
3. The Shangri-La Culture
Our Shared Values To explore how our foundational values (our nature) are complemented with our beliefs to form our Shared Values.
Do Good
Obsess over Customer Experience
Never Give Up
Humility
Respect
Sincerity
Thoughtfulness
Courtesy
Selflessness
Own our Success
Compete to Win
3. The Shangri-La Culture
15
4. Corporate Culture
Corporate Culture
The Shangri-La ‘S’ Our 'S' logo, which resembles uniquely Asian architectural forms, suggests majestic mountains reflected in the waters of a tranquil lake. Our S Logo symbolizes the personal sanctuary we seek to create for our guests. It takes on a golden hew that evokes the warm glow of sunrise.
Shangri-La Logo The refined typeface takes inspiration fromAsian calligraphy as settled but purposeful gesture that renews our promise to our guests.
Shangri-La Brand Synonymous with: • Luxurious and comfortable hotel accommodation • Fine food • Caring service
Key Distinguishing Features • Convenient Locations •
Dominant Asian geographical presence
•
Attention to design elements
• Extensive function space and unique food and beverage offerings • Expansive Lobbies • Individual character reflecting the local region
4. Corporate Culture
Corporate Culture
Corporate Social Responsibility
The company launched its first CSR initiatives in 2005 which were streamlined and formalized in 2009 in the three main areas of Sustainability, Embrace and Sanctuary towards a strategic commitment to Corporate Social Responsibility.
Shangri-La Hotels and Resorts remains committed to operating in an economically, socially and environmentally responsible manner while balancing the interests of diverse stakeholders. In striving to be a leader in corporate citizenship and sustainable development, a corporate -level CSR Committee drives the company's initiatives in the strategic areas of stakeholder relations, environment, health and safety, supply chain and employees. Under the umbrella of sustainability, Shangri-La's social responsibility programme consists of the two elements of "embrace" and "sanctuary". Embrace focuses on Shangri- La’s Caring People Project, which aims to promote the highest level of education and health support in underprivileged communities. In sanctuary, the programme concentrates on Shangri-La's Care for Nature Project, which promotes the conservation and restoration of biodiversity.
5. Company Milestones
Asian Hospitality through the years
OUR MILESTONES
1949
Parent company the KUOK GROUP is established.
1971
The first Shangri-La hotel opens in Singapore.
OUR MILESTONES
1979
Kuok Hotels is formed to manage three properties:
• Shangri-La's Rasa Sayang Resort and Spa, Penang
• Golden Sands Resort, Penang
• The Fijian, Yanuca Island, Fiji
OUR MILESTONES
1982
1984 First hotel in China opens in Hangzhou.
Shangri-La Int’l. Hotel Management Ltd. (SLIM) Is founded.
OUR MILESTONES
1986
Shangri-La Bangkok opens.
OUR MILESTONES
1989
Shangri-La enters the Philippines with Edsa Shangri-La Manila.
First Traders hotel opens in Beijing.
1992
1994
Shangri-La Jakarta opens in Indonesia.
OUR MILESTONES
1997
Golden Circle guest loyalty programme is introduced
OUR MILESTONES
2003
Shangri-La enters the Middle Eastern market with Shangri-La Hotel, Dubai.
Shangri-La enters Australia with Shangri-La Hotel, Sydney.
OUR MILESTONES
2004
First CHI, The Spa, opens in Bangkok, Thailand.
OUR MILESTONES
2009 Shangri-La enters North America with Shangri-La Hotel, Vancouver
Shangri-La enters Japan with Shangri-La Hotel, Tokyo.
OUR MILESTONES
2010 Shangri- La launches new global brand campaign “ It's In Our Nature ”
OUR MILESTONES
Golden Circle Loyalty Programme introduces Golden Circle Awards
2010
Shangri-La enters the European market with Shangri-La Hotel, Paris.
2011 Introduction of Kerry Hotels brand with the opening of Kerry Hotel Pudong, Shanghai
2013 Shangri-La enters Turkey with Shangri-La Bosphorus, Istanbul.
2014
First Jen hotel opens in Singapore.
6. Our Brands
6.1 Shangri-La Hotels & Resorts
Embrace A Stranger As One’s Own
Shangri-La Hotels
Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia, Middle East, North America and Europe, future deluxe hotels underway across the world. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered. But what makes each stay truly memorable is something even more exquisite and rare - Shangri- La’s special kind of hospitality, hospitality from the heart.
Shangri-La Resorts
Shangri-La Resorts offer travellers and families a relaxing and engaging vacation in some of the world's most exotic destinations.
Our guests can choose from a range of vibrant cultural experiences, recreational and rejuvenation activities amidst the natural splendour of a tranquil, tropical retreat.
6. Our Brands
6.2 Traders Hotels
Located in the business hubs of Asia and the Middle East, Traders Hotels are the practical choice for both business and leisure travellers. Traders Hotels cater to savvy and passionate travellers who appreciate smart functionality and getting things done. Guests will enjoy a blend of thoughtful simplicity and the warmth and sincerity of Asian hospitality. Each Traders hotel is, therefore, a vibrant yet professional environment, designed to complement guests at work, rest or play.
Always Ready For A Smart Traveller
6. Our Brands
6.3 Kerry Hotels
Kerry Hotels is a new five-star brand in the Shangri-La family. It was launched in Shanghai and Beijing in 2011. Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests. With unique, functional designs and enthusiastic, intuitive service, Kerry Hotels are places for a luxurious stay and inspirational experiences.
More Room For Life
6. Our Brands
6.4 Hotel Jen
Leave Boring Behind: Catering to urban adventurers, the Hotel Jen brand delivers quality, comfort and value with a playful twist and friendly service. Hotel Jen embraces the love for life and travel, helping curious travellers to leave boring behind through spontaneous experiences, unpublished insights and unconventional perspectives. Launched in 2014, Hotel Jen operates vibrant, mid- range hotels across key locations in Asia, including Singapore; Hong Kong; Beijing and Shenyang in mainland China; Manila; Penang and Johor in Malaysia; and Malé, Maldives.
Explore New Asia
6. Our Brands
6.5 Our Clubs
Aberdeen Marina Club
Founded in 1984, the Aberdeen Marina Club is a unique private community where members and their families enjoy superb facilities, outstanding restaurants and an impeccable level of service.
Xili Golf & Country Club
The Xili Golf and Country Club is located in the scenic countryside of the Nam Shan area in Shenzhen. The courses incorporate elements of natural beauty, offering a challenging day’s golf accompanied by a magnificent backdrop.
6. Our Brands
Growing Beyond Hotels
Apart from luxury hospitality, Shangri-La Group is also involved in:
1. Malls & Office Spaces 2. Apartments & Residences 3. Unique F&B experiences (Standalone rest. “ Shang Social ” ) 4. Multi-use development spaces
PART 2
OUR HOTEL: SHANGRI-LA BOSPHORUS, ISTANBUL
2.1. HOTEL STORIES
Our Hotel’s Building History
Built in 1929, by the architect Victor Adaman, our hotel was used as a tobacco warehouse for a long time. It was one of the first industrial structures of the Republic of Turkey and after serving for many years as a warehouse until 1985, the building has been taken over by Tanrıverdi Holding.
39
2.1. HOTEL STORIES
Our Hotel’s Building History
Dış tasarım orijinal binada olduğu gibi korunmuştur .
Porte-cochère'de 2 adet tarihi ağacımız bulunmaktadır ; biri 150 diğeri ise 300 yaşındadır .
* * *
Exterior design has been kept as it was in the original building.
There are 2 Plain trees in the Porte-cochère; one of them is 150 and other one is 300 years old.
40
2.1. HOTEL STORIES
Our Interior Architecture
Our interior designer for the public areas and guestrooms is Mr. Charles Robertson from LRF Designers Limited - Hong Kong. The hotel takes design cues from the glamorous Dolmabahce Palace with swathes of marble, glittering chandeliers and a mix of European, Asian and Turkish design. In the hotel, approximately 19.500 square meter marble have been used in public areas, as well as rooms, restaurant and banquet facilities. 95% of the used marbles are Turkish marbles, while the rest was imported from abroad and processed here at Istanbul. Almost, 35 different types of marbles have been used and all have been selected by the architectural team.
41
2.1. HOTEL STORIES
Our Interior Architecture
Decorating the atrium, one of our most significant artworks is The Garden of Peach Blossoms , a stunning 18-metres- tall silk painting, which was commissioned for the hotel.
42
2.1. HOTEL STORIES
Our Interior Architecture
The dome-shaped atrium is lit by a natural skylight and massive Bohemian chandelier that rains crystals nearly two storeys. The Chandelier is handmade and produced exclusively in Czech Republic.
43
2.1. HOTEL STORIES
Artwork In The Hotel
The hotel showcases more than 1,000 pieces of European and Asian art . One masterpiece, located behind the reception desk, is an exquisite southern China lacquer craft carving depicting a Bosphorus water scene. The other, blue artwork painted by Devrim Erbil, is located just behind the working desk at the lobby through the Lobby Lounge.
44
2.2. LOCATION
Shangri- La Hotels and Resorts’ first property in Turkey, Shangri -La Bosphorus, Istanbul is built in 13 storeys, six of which will be underground to protect the historic façade. The building is the second tallest on the coast after the Dolmabahce Palace. This 186-room luxury hotel is located between the Dolmabahce Palace and the Maritime Museum on the European shore of the Bosphorus Strait – the 30 km stretch of water separating Europe and Asia. Set within the Besiktas district, the shopping and transport hub of Istanbul, the hotel is very close to the city’s financial district and the Istanbul Convention and Exhibition Centre.
2.3. ACCOMMODATION
Shangri-La Bosphorus, Istanbul offers the most spacious guest rooms in the city. These luxurious accommodations are decorated in a contemporary style with Asian elements. The hotel consists of 186 well-appointed guest rooms with a minimum size of 42 sqm/453 sqft, featuring spacious bathrooms of average 10 sqm/108 sqft. In addition, there are 23 suites offering approximately 80 sqm/860 sqft to 366 sqm/3940 sqft of living and entertaining space, most located to offer the best views of the Bosphorus sea.
Deluxe Room (DXK)
Deluxe City Room (DCK)
Deluxe Bosphorus Room (DWK)
Premier Bosphorus Room (RWK)
Terrace Bosphorus Room (GRK)
Terrace Junior Suite (GWK)
Executive Suite (VEK)
Executive Bosphorus Suite (VWK)
Duplex Suite (U1K)
Deluxe Bosphorus Suite (X1K)
Barbaros Suite (Y1K)
Shangri-La Suite (Z2S)
Guestrooms Categories
28
63
36
28
8
5
5
2
3
5
2
1
Rooms
50
42-60
42-60
42-60
42-60 42-60
80
100
100
110
180
366
Area (m 2 )
Guest Room Features
Welcome Shangri-La Tea Welcome fruits, Bottled water - replenished daily Complimentary High-Speed Internet Access 24 hour In Room Dining Electronic in-room safety deposit box (locker) Satellite / cable television and movie channels International direct dial telephone and voice mail
Computer >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96
Made with FlippingBook Converter PDF to HTML5