SLIB - Employee Handbook (ENG)

SLIB - Employee Handbook (ENG)

Welcome to Shangri-La Bosphorus, Istanbul Family! Colleague Handbook

Dear Colleague,

We are delighted to welcome you to the Shangri-La family.

The Shangri-La Bosphorus, Istanbul Colleague Handbook is issued for your reference, the contents of which may be amended or updated by Management from time to time.

After you have carefully read these pages, please discuss any questions you may have with your Service Leader, Service Manager or the Human Resources Division.

We wish you a successful and long career at Shangri-La Bosphorus, Istanbul.

Human Resources Department

Welcome Message from General Manager

Dear Colleagues,

It gives me great pleasure to welcome you to the Shangri-La Bosphorus, Istanbul Family. Congratulations on your appointment and thank you for choosing our Hotel to pursue your career. We strongly believe in hiring the best people who have the right attitude and potential. Obviously you have these qualities. Our expectations of you are high, particularly in view of the high expectations of our customers and the highly competitive environment in which we operate. We expect you to ensure consistent, high standards of customer service at all times. In return, we are committed to providing an environment where you will feel valued appreciated and involved and where you will be able to achieve your personal and career goals.

The objective of this handbook is to ensure that you have all the information to assist you in your new job environment to provide appropriate information about the Hotel, your employment/career and our goal of building strong customer loyalty, which is absolutely essential to our success. If there is anything you do not understand, please feel free to ask or talk to your supervisor or the Human Resources Division.

Again, thank you for choosing to work for Shangri-La Bosphorus, Istanbul and I wish you every success in your career.

Yours sincerely,

TJ Joulak General Manager

COLLEAGUE HANDBOOK / INDEX

PART I.

COMPANY PROFILE OUR HERITAGE THE SHANGRI-LA CULTURE CORPORATE CULTURE COMPANY MILESTONES OUR BRANDS

PART II.

OUR HOTEL: SHANGRI-LA BOSPHORUS, ISTANBUL OUR HOTEL STORIES LOCATION ACCOMMODATION FACILITIES MEETINGS & EVENTS ORGANIZATION CHART OUR PRACTICES OUR INTERNAL EVENTS

PART III.

TERMS OF EMPLOYMENT

COLLEAGUE BENEFITS HOUSE RULES AND REGULATIONS GENERAL RULES AND REGULATIONS SECURITY FIRE, HEALTH AND SAFETY LEARNING AND DEVELOPMENT GENERAL INFORMATION

PART IV.

OTHER POLICIES AND PROCEDURES

PART 1

1. Company Profile

1.1. About Tanrıverdi Group

Founded in 1904 by Tanrıverdi family, Tanrıverdi Company first engaged in retail store activities. Tanrıverdi Mensucat was established in 1970 for the wholesale and retail of home textile products. In 1986, the first fabrics the group started to produce were macramé, embroidery and sconce. From 1986 till now, adding yarn twist, weaving, dyeing, fabric paint finish, curtain, upholstery apparel and chemical production, Tanrıverdi Group became one of the leading curtain producers. In 1995, all companies united under Tanrıverdi Holding Company. With exports to more than 80 countries in the world the group constantly renovated and adapted to the latest technologies. Known as a reliable and respected curtain manufacturer, the group’s investments in real estate and energy continue to this day. The group employs 3,100 people. The Tanrıverdi family is from Samsun and since 1992, has built five high schools and three student dormitories in Samsun. The family is now building a university.

For more information, please go to www.tanriverdi.com

1. Company Profile

1.2. About Shangri-La Group

Shangri-La Group is part of the parent company - The Kuok Group, which began its business as Kuok Brothers Limited in 1949 in Johor Bahru, Malaysia: trading in rice, sugar and wheat flour. The Shangri-La Group was founded by Mr. Robert Kuok.

Our Shangri-La Group Global Leaders;

LIM Beng Chee Group Chief Executive Officer

Hui KUOK Chairwoman

1. Company Profile

1.2. About Shangri-La Group

The Shangri-La story began in 1971 with our first deluxe hotel in Singapore. Inspired by the legendary land, featured in James Hilton's 1933 novel, Lost Horizon, the name Shangri-La encapsulates the serenity and service for which our hotels and resorts are renowned worldwide.

Today, Hong Kong-based Shangri-La Group is Asia Pacific's leading luxury hotel group, and are also regarded as one of the world’s finest hotel ownership and management companies.

With more than 100 hotels and resorts throughout Asia Pacific, North America, the Middle East, and Europe, the Shangri-La Group has a room inventory of over 40,000.

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia, Middle East, North America and Europe. "To treat a stranger as one of our own" characterizes the hospitality one can expect from Shangri-La. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered. But what makes each stay truly memorable is something even more exquisite and rare - Shangri- La’s special kind of hospitality, Hospitality from the heart.

1. Company Profile

1.3. Global Recognition of Excellence

• Best Hotel Chain in Asia Pacific, DestinAsian Readers’ Choice Awards (Asia)

• Best Business Hotel Brand in Asia-Pacific, Business Traveller Asia-Pacific Awards

• Best Business Hotel Chain in China, Best in Business Travel Awards, Business Traveler (US)

• Best Hotel Brand in China, Business Traveller China Awards

• Best Business Hotel Chain in Asia Pacific, Business Traveller UK Awards

• Best Hotel Brand in Asia, SmartTravelAsia.com Best in Travel Poll (Hong Kong)

• Best Luxury Hotel Brand, TTG Travel Awards (Asia)

• Best Luxury Hotel Brand in Greater China, TTG China Travel Awards

• One of the World’s Best Hotel Groups, Telegraph Travel Awards (UK)

• Shangri-La Asia – index component, Dow Jones Sustainability Indices

You may visit www.shangri-la.com for regular updates.

(http://www.shangri-la.com/corporate/about-us/awards/)

Shangri-La Offices Around the World

Shangri-La Group has 2 Headquarters: Hong Kong & Singapore

Region: Europe & Americas Office: London

Region: North China Office: Beijing

Region: East China Office: Shanghai

Region: Middle East, India & Indian Ocean Office: Dubai

Region: South China Office: Hong Kong

MEIA (Middles East, India, Europe and Americas)

Area: Hong Kong, Taiwan, Japan, Korea Office: Hong Kong

Region: Southeast Asia and Australasia Office: Singapore

Our Hotel reports to MEIA (Middle East, India, Europe and Americas) region. Our region is located in Dubai .

2. Our Heritage

Bringing Asia to the World

We proudly bring our Asian heritage to the world and share its cultural richness in all our properties. We draw inspiration from its many diverse and colourful cultures and strive to bring the essence of each Asian city to life through the designs of our buildings and its unique interiors. We honour Asia ’ s traditions through the flavours of its many cuisines served at our restaurants. Our people best exemplify our Asian culture through the authentic ways and thoughtful service we deliver to our guests. Our strengths lie in having both an Asian and cosmopolitan outlook . We are better able to understand the preferences of our increasingly urbane and well-travelled customers and to find innovative solutions to meet their needs. This care for people is the bedrock upon which the Shangri-La Group stands, and which distinguishes us as Asia ’ s leading hospitality company.

3. The Shangri-La Culture

Our Vision

Our Business

Our Purpose

“What we do”

“ Why we exist ”

“What we aspire to be”

Inspired by our Asian heritage, we enable people to live, work, play, eat, and rest well through the

We host people to the colorful joys of life in a sustainable manner.

To be the best- loved hospitality group, pioneering new

horizons and setting new benchmarks.

environments we create and the memorable experiences we deliver.

3. The Shangri-La Culture

Our Shared Values To explore how our foundational values (our nature) are complemented with our beliefs to form our Shared Values.

Do Good

Obsess over Customer Experience

Never Give Up

Humility

Respect

Sincerity

Thoughtfulness

Courtesy

Selflessness

Own our Success

Compete to Win

3. The Shangri-La Culture

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4. Corporate Culture

Corporate Culture

The Shangri-La ‘S’ Our 'S' logo, which resembles uniquely Asian architectural forms, suggests majestic mountains reflected in the waters of a tranquil lake. Our S Logo symbolizes the personal sanctuary we seek to create for our guests. It takes on a golden hew that evokes the warm glow of sunrise.

Shangri-La Logo The refined typeface takes inspiration fromAsian calligraphy as settled but purposeful gesture that renews our promise to our guests.

Shangri-La Brand Synonymous with: • Luxurious and comfortable hotel accommodation • Fine food • Caring service

Key Distinguishing Features • Convenient Locations •

Dominant Asian geographical presence

•

Attention to design elements

• Extensive function space and unique food and beverage offerings • Expansive Lobbies • Individual character reflecting the local region

4. Corporate Culture

Corporate Culture

Corporate Social Responsibility

The company launched its first CSR initiatives in 2005 which were streamlined and formalized in 2009 in the three main areas of Sustainability, Embrace and Sanctuary towards a strategic commitment to Corporate Social Responsibility.

Shangri-La Hotels and Resorts remains committed to operating in an economically, socially and environmentally responsible manner while balancing the interests of diverse stakeholders. In striving to be a leader in corporate citizenship and sustainable development, a corporate -level CSR Committee drives the company's initiatives in the strategic areas of stakeholder relations, environment, health and safety, supply chain and employees. Under the umbrella of sustainability, Shangri-La's social responsibility programme consists of the two elements of "embrace" and "sanctuary". Embrace focuses on Shangri- La’s Caring People Project, which aims to promote the highest level of education and health support in underprivileged communities. In sanctuary, the programme concentrates on Shangri-La's Care for Nature Project, which promotes the conservation and restoration of biodiversity.

5. Company Milestones

Asian Hospitality through the years

OUR MILESTONES

1949

Parent company the KUOK GROUP is established.

1971

The first Shangri-La hotel opens in Singapore.

OUR MILESTONES

1979

Kuok Hotels is formed to manage three properties:

• Shangri-La's Rasa Sayang Resort and Spa, Penang

• Golden Sands Resort, Penang

• The Fijian, Yanuca Island, Fiji

OUR MILESTONES

1982

1984 First hotel in China opens in Hangzhou.

Shangri-La Int’l. Hotel Management Ltd. (SLIM) Is founded.

OUR MILESTONES

1986

Shangri-La Bangkok opens.

OUR MILESTONES

1989

Shangri-La enters the Philippines with Edsa Shangri-La Manila.

First Traders hotel opens in Beijing.

1992

1994

Shangri-La Jakarta opens in Indonesia.

OUR MILESTONES

1997

Golden Circle guest loyalty programme is introduced

OUR MILESTONES

2003

Shangri-La enters the Middle Eastern market with Shangri-La Hotel, Dubai.

Shangri-La enters Australia with Shangri-La Hotel, Sydney.

OUR MILESTONES

2004

First CHI, The Spa, opens in Bangkok, Thailand.

OUR MILESTONES

2009 Shangri-La enters North America with Shangri-La Hotel, Vancouver

Shangri-La enters Japan with Shangri-La Hotel, Tokyo.

OUR MILESTONES

2010 Shangri- La launches new global brand campaign “ It's In Our Nature ”

OUR MILESTONES

Golden Circle Loyalty Programme introduces Golden Circle Awards

2010

Shangri-La enters the European market with Shangri-La Hotel, Paris.

2011 Introduction of Kerry Hotels brand with the opening of Kerry Hotel Pudong, Shanghai

2013 Shangri-La enters Turkey with Shangri-La Bosphorus, Istanbul.

2014

First Jen hotel opens in Singapore.

6. Our Brands

6.1 Shangri-La Hotels & Resorts

Embrace A Stranger As One’s Own

Shangri-La Hotels

Shangri-La Hotels are five-star luxury hotels located in premier city addresses across Asia, Middle East, North America and Europe, future deluxe hotels underway across the world. Discerning travellers will enjoy world-class service amidst tranquil surroundings, coupled with inspirational architecture and design. The finest dining experiences at every hotel and resort ensure that every palate is pampered. But what makes each stay truly memorable is something even more exquisite and rare - Shangri- La’s special kind of hospitality, hospitality from the heart.

Shangri-La Resorts

Shangri-La Resorts offer travellers and families a relaxing and engaging vacation in some of the world's most exotic destinations.

Our guests can choose from a range of vibrant cultural experiences, recreational and rejuvenation activities amidst the natural splendour of a tranquil, tropical retreat.

6. Our Brands

6.2 Traders Hotels

Located in the business hubs of Asia and the Middle East, Traders Hotels are the practical choice for both business and leisure travellers. Traders Hotels cater to savvy and passionate travellers who appreciate smart functionality and getting things done. Guests will enjoy a blend of thoughtful simplicity and the warmth and sincerity of Asian hospitality. Each Traders hotel is, therefore, a vibrant yet professional environment, designed to complement guests at work, rest or play.

Always Ready For A Smart Traveller

6. Our Brands

6.3 Kerry Hotels

Kerry Hotels is a new five-star brand in the Shangri-La family. It was launched in Shanghai and Beijing in 2011. Kerry Hotels are vibrant and buzzing with life and activity. Each Kerry hotel is defined by a spirited style and a careful attentiveness that bestows a sense of individuality to all guests. With unique, functional designs and enthusiastic, intuitive service, Kerry Hotels are places for a luxurious stay and inspirational experiences.

More Room For Life

6. Our Brands

6.4 Hotel Jen

Leave Boring Behind: Catering to urban adventurers, the Hotel Jen brand delivers quality, comfort and value with a playful twist and friendly service. Hotel Jen embraces the love for life and travel, helping curious travellers to leave boring behind through spontaneous experiences, unpublished insights and unconventional perspectives. Launched in 2014, Hotel Jen operates vibrant, mid- range hotels across key locations in Asia, including Singapore; Hong Kong; Beijing and Shenyang in mainland China; Manila; Penang and Johor in Malaysia; and Malé, Maldives.

Explore New Asia

6. Our Brands

6.5 Our Clubs

Aberdeen Marina Club

Founded in 1984, the Aberdeen Marina Club is a unique private community where members and their families enjoy superb facilities, outstanding restaurants and an impeccable level of service.

Xili Golf & Country Club

The Xili Golf and Country Club is located in the scenic countryside of the Nam Shan area in Shenzhen. The courses incorporate elements of natural beauty, offering a challenging day’s golf accompanied by a magnificent backdrop.

6. Our Brands

Growing Beyond Hotels

Apart from luxury hospitality, Shangri-La Group is also involved in:

1. Malls & Office Spaces 2. Apartments & Residences 3. Unique F&B experiences (Standalone rest. “ Shang Social ” ) 4. Multi-use development spaces

PART 2

OUR HOTEL: SHANGRI-LA BOSPHORUS, ISTANBUL

2.1. HOTEL STORIES

Our Hotel’s Building History

Built in 1929, by the architect Victor Adaman, our hotel was used as a tobacco warehouse for a long time. It was one of the first industrial structures of the Republic of Turkey and after serving for many years as a warehouse until 1985, the building has been taken over by Tanrıverdi Holding.

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2.1. HOTEL STORIES

Our Hotel’s Building History

Dış tasarım orijinal binada olduğu gibi korunmuştur .

Porte-cochère'de 2 adet tarihi ağacımız bulunmaktadır ; biri 150 diğeri ise 300 yaşındadır .

* * *

Exterior design has been kept as it was in the original building.

There are 2 Plain trees in the Porte-cochère; one of them is 150 and other one is 300 years old.

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2.1. HOTEL STORIES

Our Interior Architecture

Our interior designer for the public areas and guestrooms is Mr. Charles Robertson from LRF Designers Limited - Hong Kong. The hotel takes design cues from the glamorous Dolmabahce Palace with swathes of marble, glittering chandeliers and a mix of European, Asian and Turkish design. In the hotel, approximately 19.500 square meter marble have been used in public areas, as well as rooms, restaurant and banquet facilities. 95% of the used marbles are Turkish marbles, while the rest was imported from abroad and processed here at Istanbul. Almost, 35 different types of marbles have been used and all have been selected by the architectural team.

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2.1. HOTEL STORIES

Our Interior Architecture

Decorating the atrium, one of our most significant artworks is The Garden of Peach Blossoms , a stunning 18-metres- tall silk painting, which was commissioned for the hotel.

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2.1. HOTEL STORIES

Our Interior Architecture

The dome-shaped atrium is lit by a natural skylight and massive Bohemian chandelier that rains crystals nearly two storeys. The Chandelier is handmade and produced exclusively in Czech Republic.

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2.1. HOTEL STORIES

Artwork In The Hotel

The hotel showcases more than 1,000 pieces of European and Asian art . One masterpiece, located behind the reception desk, is an exquisite southern China lacquer craft carving depicting a Bosphorus water scene. The other, blue artwork painted by Devrim Erbil, is located just behind the working desk at the lobby through the Lobby Lounge.

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2.2. LOCATION

Shangri- La Hotels and Resorts’ first property in Turkey, Shangri -La Bosphorus, Istanbul is built in 13 storeys, six of which will be underground to protect the historic façade. The building is the second tallest on the coast after the Dolmabahce Palace. This 186-room luxury hotel is located between the Dolmabahce Palace and the Maritime Museum on the European shore of the Bosphorus Strait – the 30 km stretch of water separating Europe and Asia. Set within the Besiktas district, the shopping and transport hub of Istanbul, the hotel is very close to the city’s financial district and the Istanbul Convention and Exhibition Centre.

2.3. ACCOMMODATION

Shangri-La Bosphorus, Istanbul offers the most spacious guest rooms in the city. These luxurious accommodations are decorated in a contemporary style with Asian elements. The hotel consists of 186 well-appointed guest rooms with a minimum size of 42 sqm/453 sqft, featuring spacious bathrooms of average 10 sqm/108 sqft. In addition, there are 23 suites offering approximately 80 sqm/860 sqft to 366 sqm/3940 sqft of living and entertaining space, most located to offer the best views of the Bosphorus sea.

Deluxe Room (DXK)

Deluxe City Room (DCK)

Deluxe Bosphorus Room (DWK)

Premier Bosphorus Room (RWK)

Terrace Bosphorus Room (GRK)

Terrace Junior Suite (GWK)

Executive Suite (VEK)

Executive Bosphorus Suite (VWK)

Duplex Suite (U1K)

Deluxe Bosphorus Suite (X1K)

Barbaros Suite (Y1K)

Shangri-La Suite (Z2S)

Guestrooms Categories

28

63

36

28

8

5

5

2

3

5

2

1

Rooms

50

42-60

42-60

42-60

42-60 42-60

80

100

100

110

180

366

Area (m 2 )

Guest Room Features

 Welcome Shangri-La Tea  Welcome fruits, Bottled water - replenished daily  Complimentary High-Speed Internet Access  24 hour In Room Dining  Electronic in-room safety deposit box (locker)  Satellite / cable television and movie channels  International direct dial telephone and voice mail

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