Welcome Package_Apple Hospitality REIT

Welcome Package_Apple Hospitality REIT

HERE’S TO THE START OF SOMETHING GREAT PARTNERSHIP • SOLUTIONS • VALUE • COLLABORATION

C O N T A C T I N F O R M A T I O N

24-HOUR CUSTOMER SERVICE

Phone: 888.274.8595 | Email: [email protected]

Contact APi National Service Group for all of your fire protection needs. The following is a list of services we provide for Apple REIT facilities:

• Fire sprinkler systems • Fire pumps • Fire hydrants • Fire alarm systems

• Fire extinguishers • Emergency/exit lighting • Kitchen hoods

APi National Service Group | 1200 Old Highway 8 NW | New Brighton, MN 55112 | www.api-nsg.com

C O M P A N Y O V E R V I E W

Just one call or click provides visibility to all your projects at every facility across the country.

APi National Service Group provides fire and life safety system inspections and service for businesses with a regional or national portfolio of properties. Our branch offices span across the United States and Canada, which means you can rely on our expansive geographic coverage and compliance expertise at every one of your facilities. We believe in developing creative solutions to increase the value we provide to our customers. Rather than simply customizing solutions to meet our customer’s needs, we dig a little deeper and develop an integrated, customer-centric program that yields the best solutions and a successful partnership. The APi leadership approach, solid customer relationships, financial strength, and preparation are the keys to our outstanding success. We continue to invest in technology, add profitable businesses to our family, and invest in the development of our employees. Today, the APi Group family is a multi-billion dollar organization with 12,000+ vibrant employees.

Our customer portfolio includes: • Critical Facilities

• Manufacturing Facilities • Medical/Healthcare Facilities • Multi-Family Homes/ Apartment Buildings • Property Management • Retail Stores

• Entertainment Facilities • Government Facilities • Hospitality Facilities • Industrial Facilities

We provide all scopes of work including: • Fire sprinkler systems

• Special hazard systems • Emergency/exit lighting • Backflows

• Fire alarm systems • Fire extinguishers

F A M I L Y T R E E & C O V E R A G E M A P

O U R T E A M

A fun and energetic group of professionals dedicated to providing creative solutions to the fire and life safety industry.

Marketing Coordinator Marketing Admin

Sales Manager Sales Representatives

Sales

Marketing

Applications Specialist Quoting/Analytics Team Training Coordinator Project Coordinator

Implementation Team Account Representatives

Support

President

Implementation

Controller Team Lead Accounting Specialists

Operations Managers Team Leads Account Representatives

Operations

Accounting

CREATIVE SOLUTIONS

O U R V I S I O N

Core Purpose is our reason for being. Core Values are guiding principles by which we operate.

Core Purpose

We build lasting relationships by providing personal attention to our customers so they can focus on their core business.

Core Values

Creative Solutions

Development

Teamwork

Culture

Developing creative solutions to increase the value we provide our stakeholders

Enriching the lives of our employees through development

Building personal relationships to foster collaboration and teamwork

Fun, adaptable and energetic culture

C O M M U N I C A T I O N & O P E R A T I O N

We support all of your facilities 24/7/365 by phone or email.

Inspections

We track the inspection schedule for all scopes of work at your facilities throughout the year.

We schedule all inspections in the month they are

Upon arrival and on completion of work, our system is updated and deficiencies are noted.

A proposal for repairs is provided for any deficiencies found.

We send the invoice with supporting documentation for the

due and dispatch technicians to each of your facilities.

completed inspection.

Service

We receive a service request and enter it into our work order management system.

We provide an ETA and dispatch a technician to your facility to perform service.

On completion, our work order management system is updated with description of completed service.

If work cannot be completed during the first trip or within the estimated price, we provide a proposal.

Your team receives an invoice and supporting

documentation for completed service.

COLLABORATION

A D E C A D E O F P R O G R E S S I O N

2006

2007

2009

APi National Service Group, Inc. is established to serve national account clients.

Relocated from California to Viking/VFP Corporate office in Minnesota with 4 employees.

Relocated with Viking/VFP corporate to a new office location with 6 employees.

2010

2011

2012

With 15 employees, we restructured our team into departments to better serve our customers.

Relocated for the 3rd time to APi Group corporate office in New Brighton, MN.

Restructured our team to create two new departments for a total of five. Received Tony Cherne Award for Learning & Development.

2015

2013

2014

Our self-performance rate increased by 30% from 2010.

Invested in new technology to streamline processes and increase efficiency.

Annual revenue tripled from 2010.

2016

Implementation of new and improved customer portal. Coming Soon

Relocated for the 4th time to new building on APi Group’s headquarter campus. APi Group awards: • Top 150 Workplaces in MN (Star Tribune) • 2016 100 Best Companies to Work For (MN Business Magazine)

National monitoring capabilities.

A S P E C I A L N O T E

Dear Valued Customer –

Thank you for choosing APi National Service Group (APi NSG) as your fire and life safety service provider and business partner. We are honored to have the opportunity to work with you. APi NSG combines the personal attention of a small company with the strengths and advantages of a large corporation. Our number one priority is the protection and compliance of your facilities with minimal interruptions to your business. Our family of companies has grown to become one of the largest fire and life safety service providers by delivering exceptional customer service, passing savings on to our customers and capitalizing on our commitment to innovation and technology. We provide inspections and service, along with comprehensive information and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11

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