Harrods - Engineering Manager – Contracts & Remote Sites

Harrods - Engineering Manager – Contracts & Remote Sites

ENGINEERING MANAGER – CONTRACTS & REMOTE SITES

CANDIDATE BROCHURE

WELCOME “Welcome to Harrods and thank you for your interest in this Engineering Management role within the Harrods Facilities team. Having had a career which spans more than 30 years at Harrods, of which I amenormously proud, I can honestly say that it is the variety and daily challenge that never fails to excite me. Every day brings new opportunity and our search for a leader in this field requires an individual who will embrace this and be committed to our shared goal of delivering excellence for our customers. Our owners share our commitment and continue to invest in a truly unique venuewhere the blend of cutting-edge technology and thoroughbred heritage come together to make Harrods what it is today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Engineering Manager – Contracts and Remote Sites, focused on the engineering aspects of all contracts undertaken within the Knightsbridge store, linked buildings, and remote sites is key to the success of Andrew’s team, my division, and our business. You will be responsible for making sure we always deliver for our customers, every day, without fail, and you will take pride in having that responsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challenges. But it also presents opportunities for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to welcoming you in store soon”

James Healy - Director of Store Operations

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Candidate Brochure

TABLE OF CONTENTS

INTRODUCTION..............................................................................4 - 5 WELCOME TO HARRODS.........................................................6 - 9 LOCATIONS.....................................................................................10 - 11 VALUES..............................................................................................12 - 15 JOB DESCRIPTION. .................................................................. 16 - 21 WORKING FOR HARRODS................................................. 22 - 23 FM TEAM STRUCTURE. ........................................................ 24- 25 APPLICATION PROCESS AND ADDITIONAL INFORMATION............................................................................28 - 29

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Candidate Brochure

INTRODUCTION

Harrods is recruiting an Engineering Manager to be responsible for the day- to-day operations of contracts and resources within Knightsbridge and across the Harrods portfolio. The purpose of the role is to provide a peer engineering overview of all contracts undertaken within the Knightsbridge store, linked buildings and remote sites including the new H Beauty Stores, ensuring correctness of design, installation, commissioning and record documentation. Managing and Leading the contractors, helping them to achieve their objectives, and you will support the day-to-day planned and reactive maintenance programme. Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in Anything is Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form.

Watch the briefing video with Andrew Luxmore, Head of FM (Store Operations) to hear more about the estate, the challenges and an oveview of the role.

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WELCOME TO HARRODS

As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.

Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still

managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination

of our people that followed, the desire to make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in Anything is Possible. To challenge all conventional views of what is and isn’t possible

and in turn creating new possibilities into an art form. This is what drives us, this is our flame.

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Candidate Brochure

Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re- imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something unique that is quintessentially British. This can only be possible with the dedication of our people. Speaking in Mandarin, Arabic, French or English ( just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.

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Candidate Brochure

We are truly unique - a house of maisons, a modern atelier, a

workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.

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LOCATIONS

KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around the beautiful Harrods building. We’ve been located in Knightsbridge since 1849 when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These offices are more spacious than Knightsbridge, and they are open plan and flexible with lots of areas to be creative. THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards. HARRODS STUDIO The Harrods studio teams create all of the product shots and descriptions for harrods.com, along with supporting creative requests for the wider business. From fairytale ball gowns, food and fine jewellery to homewares, handbags and Harrods teddy bears, up to 3,000 products a week make their way through scheduling, styling, photography and copy to deliver the best possible experience for Harrods’ online customer base.

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Candidate Brochure

H CAFÉ - HENLEY Our stand-alone café in Henley. H café operates as a lifestyle destination; showcasing a curated range of gifting options across food, drink and home accessories. Plus, our customers can order straight from our store and pick up their purchases with our click and collect service. MILTON KEYNES AND LAKESIDE - ESSEX We have two world-class H-Beauty luxury beaty emporiums based in Milton Keynes and Lakeside- Essex. H beauty is upgrading the way you shop. In-store and online, discover exciting make-up, skincare and fragrance from a host of exciting brands – from legacy names to pioneering, next generation newcomers – including some that you won’t yet find in our Knightsbridge Beauty Halls. The enjoyment of H beauty doesn’t just stop at product though – it’s the destination to see and be seen. We’re talking interactive Playtables where you can experiment with make-up, skincare stations for mini treatments plus Instagram- worthy Champagne bars at both our brilliant destinations.

H BEAUTY - NATIONWIDE Lakeside Shopping Centre, Milton Keynes, Edinburgh.

AIRPORTS London Heathrow (Terminals 2,3,4 and 5), London Gatwick (North & South Terminals) and Qatar : Hamad International Airport ( airside, arrivals and Duty- Free)

OTHER LOCATIONS Edinburgh, Newcastle and Bristol

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1 VALUES We have five employee values that will show us the way. These Values are

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other. We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers. We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing. We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something. We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.

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the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.

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Candidate Brochure

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Candidate Brochure

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

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JOB DESCRIPTION

Job Title: Location:

Engineering Manager – Contracts & Remote Sites

Knightsbridge

Reporting to:

Senior Engineering Manager

Business Unit: Store Operations

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Candidate Brochure

POSITION PURPOSE

• Responsible for the day-to-day operations of contracts and resources within Knightsbridge and across the Harrods portfolio. • To provide a peer engineering overview of all contracts undertaken within the Knightsbridge store, linked buildings and remote sites, ensuring correctness of design, installation, commissioning, and record documentation. • To manage and lead the contractors, helping them to achieve their objectives. • To manage and actively support the day-to-day planned and reactive maintenance programme and develop plans for future works. • To ensure that all work is in line with industry best practice adhering to relevant Health and Safety Regulations and any other Legal requirements. • To develop and lead a resilient team to help ensure services are delivered. • To continually develop own knowledge in line with industry best practice and engage with development objectives set by the business.

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JOB DESCRIPTION

PRINCIPAL ACCOUNTABILITIES • Ensure the reliable and constant provision of services to the facilities. • Be a Senior Authorised Person and maintain all other relevant qualifications as required. • Assist the Senior Engineering Manager in setting capital and revenue budgets, including longer-term strategies to for resilience, and in developing engineering strategies for the Team. • Provide a peer overview of building service performance and feedback comments to the relevant engineering teams. • Review system operation to optimise performance/efficiency and develop solutions for persistent problems. • Collaborate with other teams to develop integrated strategies. • Help project teams in respect to existing services, project strategies and effective handovers. • Provide a peer overview of all projects to ensure correctness of design, installation, commissioning, and record documentation in relation to Harrods own specification. • Establish and maintain the Harrods Engineering specification.  • To support the Senior Engineering Manager and deputise where appropriate. • To develop/implement a strategy for improving the efficiency and resilience of services, infrastructure, and resources. • Be an active member of the Facilities & Engineering Leadership Team, using subject matter expertise and experience to support and develop the department. • Support Facilities Duty Managers when scheduled to do so – tbc but intent will be one/ two late shifts per week and one weekend in 4.

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• Management of systems and support the Harrods processes and procedures. • Monitor performance of operatives and put into place corrective actions where necessary. • Advise in the development of PPM (Planned Preventive Maintenance) schedules, including a continuous review of maintenance procedures and periods. • Ensure asset registers are regularly updated and work with the Help Desk Manager to ensure all equipment requiring planned and reactive maintenance are accurately detailed on the PPM system. • Setting of clear actions and objectives for staff and monitor through regular meetings and appraisals. • Liaise with other operational teams to develop integrated strategies and to incorporate any specific requirements into project works. • Support other project teams providing information related to existing services and project strategies. • Undertake peer reviews of O&Mmanuals and record information and maintain Policies & Procedures. Track the status and regularly update documents. • Maintain accurate engineering drawings through a CAD operator, ensuring that all project information is transferred onto the master drawings. • Undertake surveys of existing engineering services and documents. • Setting of clear actions and objectives for staff and monitor through regular meetings and appraisals. • Manage the development and execution of engineering projects, identify when contractor support is required, and procure/manage those contractors. • Support Sustainability initiatives including low-carbon objectives as set by the business. • Comply with all H&S requirements and maintain training/records as required.

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JOB DESCRIPTION

OTHER

• Self- Motivated and able to work independently. • Leads and motivates the team and colleagues especially when under pressure. • Possess a good all-round knowledge of engineering and building services, but especially electrical and power systems. • Active in the Leadership Team and supports Duty Management requirements to provide operational engineering cover for weekends, bank holidays and late-night store opening – 1 Weekend in 4 with rota off days, 1 or 2 late week day cover until store closing and Bank Holidays. • Suitably qualified and possess technical knowledge and experience of similar facilities and systems. • Familiar with BS and relevant regulations. • Self-motivated, confident, and eager to learn. • Able to work on own initiative, adapt to changing situations and remain calm/effective when under pressure. • Able to effectively respond to faults & rectify problems related to relevant systems. • Possess good communication skills, both oral and written. • Ability to make quick and accurate decisions; demonstrate good judgement. • Be an effective communicator with all levels of personnel, be collaborative and able to compromise for the benefit of the team. • Willingness to work flexible hours where necessary.

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Key Performance Indicators (KPI’s)

• PPMs 95% Completion in month • Reactive Task Completion 90% within month • Staff turnover < 5% • Sickness Management