King's College London - Head of Security

King's College London - Head of Security

Head of Security Candidate Information Pack

“Im fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London

Contents

King’s College London

Estates and Facilities

King’s Security

Job Description & Person Specification

Further Information & Application Process

KING’S COLLEGE LONDON

Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence.

Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.

While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained.

King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London.

King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees.

King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs.

King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History

• Dentistry • Education • Food Science • History • Law • Music

King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.

About the Directorate of Estates & Facilities

King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision.

Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support

functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to:

• be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth

As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences.

The Estates & Facilities team employs ~ 1000 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities.

https://internal.kcl.ac.uk/about/ps/estates/index.aspx

About Facilities Management

We deliver integrated campus-based services: full range of hard and soft FM services, i.e. those delivered by Campus Operations and Engineering. Including in-house cleaning and security services. Our customer’s experience at each campus must be seamless and the quality of service we provide must be consistent across campuses.

About King’s Security

Following the successful insourcing of 400 staff from two external partners on 1st Aug 19, the new Cleaning and Security Services Department was created. Delivering core soft services to ~150 buildings across a multi campus estate, the department is at an exciting stage of creation and definition. The 250 strong security team provide static guarding, patrol services, key holding, event risk assessment, event security personnel and alarm response to these buildings/3 campuses and offers front line support to our student and academic community.

JOB DESCRIPTION

Post title

Head of Security

Department/Division

Estates and Facilities Facilities Management

Directorate Grade/salary Hours of work

Grade ALC6

Full time

Period of appointment

Indefinite Contract

Responsible to Responsible for

Associate Director of Facilities (Cleaning and Security Services)

Security Operations Team (~250 people)

Campus

Multi-campus

Role purpose

The Head of Security will head up a newly insourced security team across multiple sites and will be responsible for the operational effectiveness and direction of the security team at King’s College London.

Following the insourcing in Aug 19, the Head of Security will ensure operational effectiveness and stability whilst working closely with the Associate Director of Facilities (Cleaning and Security Services) to imbed significant change into the service and organisation leading to a service utilising best practise in security standards. The Head of Security will provide highly visible and authentic leadership to a large and multi-site team whilst we transition to a new method of service delivery. The Head of Security will lead the team to deliver world class customer service for a world-class institution with a focus on enhancing the student experience whilst still ensuring a safe environment and value for money. This role will be key to ensuring that the service fulfils the Estates and Facilities strategic aim which is ‘to deliver trusted, responsive and consistent services enabling our communities to achieve their aspirations making the world a better place.’ The role will also involve contribution to the creation and implementation of threat and risk assessments and the provision of professional advice, guidance and direction to the wider College community in matters of security. The postholder will also assist senior management in the development of appropriate business continuity plans and ensure they remain ‘fit for purpose’.

Role profile

Team Leadership

Leading the team to ensure they quickly feel part of the ‘King’s Family’, removing any historic contractor/client tensions and be instrumental in building a ‘one team’ approach with cleaning colleagues.

Ensure a fit for purpose and efficient team with effective line management throughout the team utilising King’s policies to manage all aspects of performance.

Due to the 24/7 shift nature of the service and the wide dispersal of staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team. Responsible for the pastoral and performance management of the Security Services Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service. Lead a programme of continuing professional development and ensure that all security staff are appropriately qualified and trained in various security and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours.

Act as a role model for professional behaviour and best practice while creating an environment that motivates staff, ensuring that they are fully aware of what is expected of them and what success looks like, sharing good practice within the department.

Service Delivery

Ensure the delivery of world-class customer centric services which offer value for money and continuously enhance the student experience.

Ensure a consistent service delivery approach across all campuses working closely with Campus Operations colleagues to understand customer and stakeholder requirements.

Develop and/or review all policy, practise and procedures for the delivery of security services across the estate.

Lead the way in proposing innovative ways to develop and improve the service delivery for all customers including but not limited to access control, CCTV, intruder detection systems and key control.

Lead the investigation of security incidents, liaising with external parties such as the Metropolitan Police as necessary.

The post holder will lead on the physical and procedural security of the King’s Estate, supporting a safe and secure working environment for students and staff which includes the academic community. The post holder is also to ensure that a commensurate risk based approach is taken to adopting physical security measures and controls to protect the College’s assets, resources and >Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16

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