Shangri-La Academy Recommends Edition 4 - June 2020

Shangri-La Academy Recommends Edition 4 - June 2020

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 4 J U N E 2 0 2 0

At Shangri-La Academy we continue to broaden our learning catalogue by introducing new courses which have been designed in collaboration with our functional leaders and learning experts from the Academy team. Our objective is to facilitate the learning interventions that support the development and acquisition of knowledge, skills and behaviours to enable our colleagues to achieve their potential while also actively contributing to our business results.

We hope you enjoy exploring our courses as much as we enjoy designing them. Turn the pages to find out what’s NEW!

In this EDITION NO. 4:

• What’s NEW at Shangri -La Academy Online? ……………………………......................…...1

• Our Certification Programmes: Featuring Shangri-La Academy Certification programmes that offer certificates to our learners………………………………………….…2

• Linked In Learning: Checking out some interesting courses on this platform………3

• What’s coming up? Keeping you up to date with the Online Programs that will be launched at Shangri- La Academy Online soon…………………………………..……4

1 . WHAT’S NEW AT SHANGRI-LA ACADEMY ONLINE?

Our 3 Core Learning Courses as per BSC are ALREADY AVAILABLE AT SHANGRI-LA ACADEMY ONLINE. All are available in 12 languages. Don’t wait up and let’s complete them before 31 October 2020. THREE BSC CORE LEARNING COURSES

1. SHANGRI-LA FOOD SAFETY ORIENTATION 2020 (SFS):

Food & Beverages is a big part of our business. It is everyone’s responsibility to learn about our Shangri-La food Safety Programme, to provide our guests with the confidence that our meals are always of the highest quality,

2.GLOBAL SECURITY ORIENTATION 2020 The safety and security of our guests is our priority. This course allows our colleagues to learn Shangri- La’s security principles by clarifying roles & responsibilities and providing specific instructions of actions to follow in case of a crisis.

Compulsory for all hotel and non- hotel colleagues by October 31 st .

3. GLOBAL FIRE & LIFE SAFETY ORIENTATION 2020 One can never know how and when a fire incident can happen; but it is important to be prepared to know what to do in such cases. This course equips you with the basics of Fire & Life Safety, different types of systems and fire emergency response procedures. Compulsory for all hotel and non-hotel colleagues by October 31 st .

4. UNDERSTANDING SELLER DEVELOPMENT:

At Shangri-La we are committed to providing our Sellers with opportunities to grow and develop; to become the best they can be. This course explores how sellers’ development is facilitated at Shangri-La and how Sales Leaders support this development process. This course is part of the Sales Functional Learning Framework and targeted audience should complete it by December 31 st .

5. LIVE JEN:

This Service Culture program for Jen Talents is designed to help you understand what Jen is about, through a fun exploration of Jen’s : ▪ Aspects of the brand Personality (V.I.P.S.): Vibrant, Inclusive, Progressive and Sophisticated. ▪ Our tone of voice and how we speak. ▪ Our behaviours and we interact with one another. We encourage all colleagues to take this course even if they don’t work at a Jen by Shangri-La Hotel, as it will assist you increase your awareness about the Jen brand.

Jen talents, please complete this course by December 31 st .

6. HOW TO DEAL WITH MEDIA:

A well-managed media relations and communications approach can help achieve our business goals and uphold the reputation and professional image of the Shangri-La Group among our various stakeholders. How we respond to the media and general public is also as important. This course focuses on how to deal with Media in different scenarios and outlines the best way to handle media requests properly by following some key media principles. This course is open to all colleagues for Self-Enroll.

7. The Art of Chinese Tea - Intermediate:

As the old saying goes, “Tea is the elixir of life. ”

What differentiates Shangri-La from other tea brands is our ability to leverage our true Asian roots. This course aims to enhance awareness and knowledge of Chinese teas amongst our Food & Beverages colleagues. This course is mandatory for Level 3, 4 & 5 colleagues of Chinese Restaurant and Lobby Lounge, and it should be completed by October 31 st . It is also highly recommended for Horizon Club colleagues and all tea enthusiasts.

This course has been recently launched and is now available in both Turkish and Simplified Chinese. This course is part of Compulsory Functional Courses for the Front Office teams. Please complete this by August 31 st . 7. Security Awareness for Rooms:

The following team members from the Shangri-La Academy developed the content for the new courses:

Cecilia LY Qiu Jhoanna Daria

• • • •

The Shangri-La Academy Team would like to thank the HQ functional leaders who have contributed and collaborated actively in the making of these newly launched courses.

Nalinrat Rattanajit Samantha Aquino

Special thanks to: Sales: •

Should you have any questions regarding the courses please e-mail Daniel Agudelo at [email protected] or Alison Li at: [email protected]

Nichlas Maratos Jeanette Robson

•

JEN by Shangri-La: •

Roman Benjamin Puno

Security: •

Chow Kiat Chan

Eric Chan

• •

Philip Kwan

F&B: •

Jean Marc Diezens

Linda Wan

• •

Hsiao Wern Ngo

Communication: • Jennifer Tam

2 . Our

Certification Programmes

Our Certification Programmes

With Shangri-La Academy, colleagues can earn a CERTIFICATE from the following programmes upon completion:

Online Certification Programmes:

1. The Art of Barista 2. The Art of Chinese Tea – Intermediate 3. Rooms Certification Course (Only upon completion of 3 Modules)

STEPS TO DOWNLOAD CERTIFICATE: 1. Go to the course and complete your learning 2. Make sure to pass the course assessments. 3. Upon completion of the course, the button “

“ will appear.

4. Click on the button to download your certificate.

ROOMS HYGINE AND DISINFECTION (RHD) CERTIFICATION

In preparation to ensure the highest safety & hygiene standards in our hotels, the Corporate Rooms team in collaboration with the Shangri-La Academy have launched the RHD program; a new initiative to ensure the highest levels of cleanliness and sanitation in our hotels. This is a blended learning course aiming to equip our Housekeeping team with necessary skills to implement new SOPs related to COVID19 prevention.

Course Journey:

The certification includes the following components: • Train-The-Trainer Virtual Learning Sessions for DOHK or EHK with a Post Learning Assessment. • Face-To – Face Facilitation to HK colleagues by DOHK / EHK and Diversey facilitators with post learning assessments. • Operation Observation by L&D Managers: Minimum 20% of learners need to be assessed by L&D team.

A big THANK YOU to Joshua Masillamoney (VP Rooms) and Jude Medida (AVP Rooms); leaders of this initiative Globally.

3. SHANGRI-LA ACADEMY RECOMMENDS FREE COURSES IN LINKED-IN LEARNING

Free Linked-In Learning Courses

Learning is a never-ending process. For those curious learners who would like to push themselves further, you can try some external sources too. One external source that we recommend is “ Linked In Learning” LinkedIn Learning courses offer a variety of topics, ranging from technical skills, to leadership, to sales, These courses consist of a series of concise, informative videos taught by experts within their respective industry.

List of Free Courses:

The following courses are offered by Linked-In learning for free to anyone, you just need to have a Linked-In account: • How to manage feeling overwhelmed • Digital Body Language • Building Resilience • Time management: working from home • Productivity Tips: Finding your productive mindset • Thriving @ work: levering the connection between well-being and productivity • Managing stress for positive change • Leading Virtual Meetings • Microsoft Teams Tips and Tricks • Learning to teach online • Teaching Techniques: Creating multimedia learning • Influencing Others • Shane Snow on Storytelling • Transform your personal brand • People Analytics • Embracing unexpected change

You can also download the

Linked In Learning App

To your phone so that you can access any content, anytime, anywhere!

• Performing Under Pressure • Asking Great Sales Questions • Crisis Communications • Communication in times of change

Click on this LINK HERE to learn more about these courses.

4 . WHAT’S COMING UP AT SHANGRI-LA ACADEMY ONLINE?

UP COMING COURSES IN SHANGRI-LA ACADEMY ONLINE

Shangri-La Cares Our Health and Safety Commitment

The Shangri-La Group has launched the Shangri-La Cares initiative which aims to introduce and maintain new standards of safety for the prevention of COVID19 in the multiple guest and colleagues touch points.

Enhanced SOPs have been developed by the functional global leaders and the Shangri-La Cares program covers multiple actions on the areas displayed below.

To support the successful implementation of Shangri-La Cares, an E-Learning module has been created covering all the standards in a video-based format.

This module will be launched in early July in English and with the support from the Regional AVPs L&D will be translated to required languages. All hotel colleagues will be expected to complete this module to clearly understand: what are we doing at Shangri-La to ensure the highest safety?!

Stay tuned for the launch of this module soon!

OTHER UP COMING COURSES IN SHANGRI-LA ACADEMY ONLINE

HR FRAMING PERFORMANCE Module 1: What is performance? HR FUNCTIONAL LEARNING

F&B INTERNAL AUDIT RESOLUTIONS F&B FUNTIONAL LEARNING

2020 Mid- Autumn Sales Toolkit F&B FUNCTIONAL LEARNING

ENGINEERING SUSTAINABILITY AND COST MANAGEMENT CORE LEARNING PROGRAMME

SHANGRI-LA CARES:

YOUR

WELL-BEING IN OUR CARE ESSENTIAL LEARNING

HUMAN ANATOMY FOR SPA THERAPISTS SPA FUNCTIONAL LEARNING

NEW SOP’S FOR CLEANING & DISINFECTION SPA FUNCTIONAL LEARNING

R E C O M M E N D S

N E W S L E T T E R E D I T I O N 4 J U N E 2 0 2 0

b r o u g h t t o y o u b y S h a n g r i - L a A c a d e m y .