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Staff Handbook - IT Systems and Equipment
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Staff Handbook - IT Systems and Equipment
Version 16
1
Contents Contents.....................................................................................................................................2
Introduction ...............................................................................................................................4
Changes in Version 16................................................................................................................5
Guidelines ..................................................................................................................................6
Definitions / Glossary.............................................................................................................7
1. IT Support...........................................................................................................................9
The people .........................................................................................................................9
The location .......................................................................................................................9
Opening hours....................................................................................................................9
Getting in touch by phone .................................................................................................9
To log a call ......................................................................................................................10
2. Equipment, Damage and Repairs.....................................................................................14
Laptops.............................................................................................................................14
Desktops...........................................................................................................................14
Smartphones and Tablets ................................................................................................14
3. Work Area ........................................................................................................................15
Docking Stations...............................................................................................................15
Security ............................................................................................................................15
4. Good Working Practices...................................................................................................16
Desktop Computers .........................................................................................................16
Desktop Phones ...............................................................................................................16
Microsoft Patches ............................................................................................................16
Endpoint Control..............................................................................................................16
Office Telephone System.................................................................................................17
Smartphones....................................................................................................................24
HOTPin Smartphone App / Key Fob Tokens ....................................................................24
VPN...................................................................................................................................26
Wireless............................................................................................................................27
E-mail ...............................................................................................................................27
X-Drive..............................................................................................................................30
Using Company Equipment for Personal Use..................................................................30
Using Personal Equipment at Work.................................................................................31
Laptops.............................................................................................................................31
IT Acceptable Usage Policy ......................................................................................................33
2
1. Scope................................................................................................................................34
2. Responsibilities ................................................................................................................35
3. Company Network Policy.................................................................................................36
4. E-mail Policy .....................................................................................................................38
5. Internet Usage Policy .......................................................................................................39
6. Password Security Policy..................................................................................................40
7. Software Usage Policy......................................................................................................41
8. Anti-Virus / Malware Policy .............................................................................................42
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